PerfectDraft Nederland Reviews 

2,201
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I had three broken bottles that arrived but customer service agent Trudi is not helpful. She gives me 5 euro for my next order... How does a website expect me to order again if my first order alread... See more

Rated 1 out of 5 stars

I ordered 3 beery Christmas for me and my friends over a week ago and still waiting. I asked the customer service at DHL why it takes so long and they said the package has only been pre-registered but... See more

Rated 1 out of 5 stars

I am very disappointed with my experience with HOPT. I ordered a beer subscription for my husband as a Christmas surprise. I followed every step advised on the website, created a profile that had all... See more

Company replied

Rated 5 out of 5 stars

The delivery service failed to deliver the shirt to my address. Send an email and got a refund within 30 minutes. Great service!

Company details

  1. Brewery

Written by the company

PerfectDraft: het beste tapbier thuis! Verkoop van de PerfectDraft tap, 6L vaten, glazen en accessoires. Meer dan 40 verschillende soorten bier en een app verbinding met de tap voor de beste proefervaring 🍻


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(2,201)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

I had three broken bottles that arrived…

I had three broken bottles that arrived but customer service agent Trudi is not helpful. She gives me 5 euro for my next order... How does a website expect me to order again if my first order already had broken bottles?

Trudi says its normal.. they sell beer and it arrives broken... Well.. don't you have to send the broken beer bottles again as a replacement? What a dumb website. I will never order here again.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

The delivery service failed to deliver the shirt to my address. Send an email and got a refund within 30 minutes. Great service!

24 June 2021
Unprompted review
Rated 1 out of 5 stars

Slow delivery and no customer service

I ordered 3 beery Christmas for me and my friends over a week ago and still waiting. I asked the customer service at DHL why it takes so long and they said the package has only been pre-registered but not actually delivered at them. I tried emailing and calling HOPT, but so far no response. By now I will be really drunk in 1 night to get back on track with the advent calendar, if it even arrives before Christmas. Very disappointed and will most likely not order again.

6 December 2019
Unprompted review
Rated 1 out of 5 stars

COMPLETE LACK OF ANY CUSTOMER SUPPORT

I am very disappointed with my experience with HOPT. I ordered a beer subscription for my husband as a Christmas surprise. I followed every step advised on the website, created a profile that had all MY contact details, paid 168E and all the confirmations (including all the payment details) were sent to my husband instead of me ruining my surprise. I called the customer service 15 times today and even though I called within advised hours there was absolutely no response. I am very frustrated and disappointing - Christmas present is ruined now and there seem to be no answer from HOPT whatsoever. I really cannot find more words to emphasize how it ruined a carefully planned surprise.

3 December 2019
Unprompted review
PerfectDraft Nederland logo

Reply from PerfectDraft Nederland

Hi Jo,

We are very sorry that your husband already knows about the surprise you gave him. However, you have the possibility to fill in the invoice and delivery address. Normally we do not sent e-mail to the delivery address (only about the delivery itself). If you ordered before the 1st of the December, it might well be possible that we already sent out the products (we sent the products the first weel of the month).

As said we are very sorry that the surprise is spoiled!

Cheers,
HOPT

Rated 5 out of 5 stars

Excellent service!

When the parcel delivery service messed up and my beer subscription package for January went missing, they immediately sent out a new one, no questions asked. I am one very happy customer!

11 January 2019
Unprompted review
Rated 2 out of 5 stars

24h delivery? Not really!

Once more the delivery didn't reached me in the promised 24h... (I ordered 4 days ago and I am still waiting...)

14 December 2018
Unprompted review
PerfectDraft Nederland logo

Reply from PerfectDraft Nederland

Hi Ralph,

The order left yesterday as you can see on your tracking, the post office is kind of busy these days, so I think they cannot handle the volume.

Sorry for the inconvenience!

Cheers,
HOPT

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