HooYu Reviews 

Had to use this in order set up a new bank account with Ulster Bank. Rejected my passport photos and facial image part simply would not work. Never had any problems with other apps like this before. Sorry Ulster Bank - I won't be banking with you!

Applying for a Virgin Money card, my documents keep getting rejected time after time for no reason at all, while they've been accepted everywhere else from Government website to other banks etc. Customer service is completely useless.

As part of the NatWest Online ID check I uploaded all requested document and selfie, since then I have been receiving almost daily emails from NatWest to inform me that they are still reviewing my request. Checked with NatWest a while ago to find out how long this should take and was told to contact them again last week. When I did so, waited over 30 minutes for their customer service staff, who told me that he would find out for me, to give me an explanation - in the end I ended the "chat" as he never did get back to me. Have just posed the same question again and am not receiving any answer at all. I would rate this "service" by both HooYou and NatWest at a 0 at best!

Well, that's an hour and a half of my life I won't get back...

The webcam photo - no issues... Fair enough - though I look nothing like I do in the pic without my glasses - AND I'm having the current crazy old man hair and full beard (grown for a performance) taken off in a couple of weeks..

The ID document: system didn't like my passport, so attempted to use my driver licence. Worked.. However, re. the photo ID aspect see above. I look NOTHING like my pic in either... Oh, it THEN told me a second passport attempt worked.. Two forms of ID accepted.. OK... What could go wrong....?

Last hurdle; I'm not going to pass over details of actual bank/card transactions with third parties to a fourth party (for obvious reasons) and it won't accept my statements without (tried redacted ones)..
My partner deals with all the Utility Bills, Council Tax etc. etc. so no joy there..
The System accepts my car insurance policy, but I find I can't now use my Driver Licence for a proof of address, as I've already submitted that.... Currently stumped...

The fact that I could have made up fake documents on simple software, and that any criminal of any standing could easily find their way around all this makes the whole thing laughable..

Like others I wish I could give it a big fat 0 stars. The app is APPalling the tech is poor in the extreme. I have gone through KYC online verification before and never had a problem. The selfie - OMG WT For goodness sake 30 minutes and gave up. the app was an issue and I reached out to help but received none. Renting a property but the real estate agent will have to find another way. Not doing this one any more. Can they be reported to the FSA? RSPCA or someone to send them into liquidation?

What a useless process. Got accepted for a Nat West credit card but had to prove my existence via the hooyu process.
Not being tech savvy I followed instructions ref. 'nose photo' but nothing happened. Sent new passport that was rejected and asked again to forward selfie and another document. Sent driving licence that was 'processed' but asked again for selfie. Not sure how to do it tried their so called on line help chat as all hooyu messages are no reply. Bot couldn't understand my question so I asked to be put through to an agent. Waited on line for 45 minutes then gave up. Well done Nat West

I see this "company" is the most used for verifications. As for many other, my experience with them was terrible. The worst bit is they assume you have a car or a home insurance or a mortgage. If you don't have those, your valid documents to be proved you are yourself get scarce. If you're an EU citizen, you can also remove the driver license and the Northern Ireland tax certificate. These people don't even allow each and every utility bill. They have their subset and happy with it (no, not every home has gas ...). Then they take the luxury to start rejecting the online bills so you also have to print something (environment? who cares) just to show these people that you exist and you are yourself.

warning to the companies using them ... HooYu is getting 1 star. You'll be next for choosing them. Don't say I didn't warn

Wish I could give ZERO stars! I was asked to upload a video likeness for a credit card application but can't, as I don't have or need a smartphone! It would seem it's only Natwest that is asking it's potential customers to comply with this silly process. I don't see the need for it frankly and it's very stressful as my application is now in limbo. Ironically, I am now worrying over the amount of data that this company has on me - even though I won't be able to process the credit card application...
It's all in limbo and Natwest hasn't even replied to my complaint. I am very unhappy with both Natwest and this company - and no other provider insists on this onerous process!
WHY do they do this? They must be losing so many potential customers through this silly request and if you read other reviews, it doesn't even work lol!
Get your house in order Natwest!

Would NatWest look into the practice of their chosen partner? I can see they are turning away potential customers.

Unfortunately was forced to use this company as part of an application to Nat West. Uploaded my details at least a dozen times over the space of 2 weeks and have finally given up, their system simply doesn't work. I wonder how many other new customers Nat West have lost due to this.

Absolutely useless you load the documents to prove address as they ask and they reject them.No explanation no means of contact with them absolute shambles.

Wish I could give zero stars as it's a total waste of time. Like somebody else mentioned, I hope HooYu aren't using my passport details for anything malicious. Took about a dozen attempts to finally upload but the likeness part fails everytime. Opened a different ISA now with another bank.

I agree, Hooyu is hopeless as a means for NatWest (and other companies) to obtain our personal information. I too have wasted hours discovering this fact.

But what if Hooyu is actually a Chinese-run web bot invented to steal our personal data? Don't laugh - this is a very real possibility. Hooyu took all my private information - but never managed to allow me to open a NatWest account - through their failure to accept my I.D. I asked the bank to close the account (as I had already been given the account number etc.) ... they said, I shouldn't worry, as it will just be deleted automatically! Really? If they are incompetent about everything else, how can I be sure of this?

I had no choice but to use HooYu and was expecting but didn't encounter any of the problems that seem to get this company so badly reviewed. I first used my laptop but then switched on the phone. First it refused my passport but I just took another picture and a few minute later it was accepted as proof of ID. The other documents I needed to get checked were also accepted. The only thing I don't like is giving away this personal information to yet a third party (for a mortgage application) but again I had no choice in that.

Total rubbish - NatWest this is a shameful way to treat prospective customers. I am a seasoned investor in savings bonds and ISA’s all arranged online so I know good processes from rubbish. Some 10 days ago i completed an application for a natwest savings product which included the HooYo ID process. I inputted the 3 ID types requested and each were confirmed as accepted with a tick alongside each. Since then I am getting regular text requests to finish to process!! I had a webchat with NatWest to explain my frustration and was eventually told the “liveness” scan needed redoing in spite of their app showing all is ok and complete. Next problem is when clicking on the link Hoolu attach to the chasing texts messages it’s impossible to redo the “liveness” scan as app is locked with all required inputs showing completed and correct. I must have spent a couple of wasted hours on this anti customer infantile process. I have never, ever encountered such nauseating nonsense. DON’T WASTE YOUR LIFE ON THE NATWEST ID PROCESS. TRUST ME HooYo DOES NOT WORK.

HooYu.... the app is more like Hopeless and Yuseless. The verification process requests for documents required is just plain vague, no detail of why docs are rejected or what's needed.

Don't tell me to take off my glasses and then follow instructions. I can't read anything without my glasses. To my amazement, the photo was accepted even though I had my glasses on. My passport was rejected, my driving licence is under review ...

Recommending natural light is fine, but don't send the mail at 23:00 when there is no natural light.

I am not optimistic - so I will probably have to invest my money elsewhere. If Natwest make a profit out of this, then good luck to them. I have never had to jump through hoops like this to open an ISA. No wonder people stash money under their matresses.

Horrible experience!

I wasted hours trying to get 3 documents uploaded and ended up having to contact our conveyancing company to resolve HooYu's failings.

I strongly suspect the reason my passport was rejected is because the signature has moved from the main page of the old EU version to the facing page in the new UK version, would be interested to hear if anyone managed to get this to work.

HooYou doesn't work. My experience was that I successfully uploaded an image of my passport and a photo of me now. I passed both those checks but then ... nothing. The Help section suggested that Google Chrome might be blocking the next pop-up window. I checked. It wasn't. So I just can't proceed. Looking at the other reviews, I'm simply going to go elsewhere. I think a few more Directors at NatWest need to be kicked out for incompetent leadership. Are they emabrassed? Probably not as they cry all the way to their own banks.

I can see I am not alone. I have the same problem as many others.

I got sent a text and email with a link and I uploaded photo ID (driving licence), did a "liveness check" via webcam and proof of address was from my driving licence. I got 3 green ticks and was then told "You've completed the ID checks - thumbs up".

Yesterday morning, however, I got the same text and email as the day before and it wanted me to do the ID verification. I did it all again with the same successful result as the previous evening.

This morning, like groundhog day, I got the same text and email requesting ID verification. It is not saying that I failed the first 2 times. It is as if it has not registered that I have already done it, twice.