Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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My old hoover had broken down
My old hoover had broken down. Looked on hoover website. I chose HP320 pet cylinder H- Power 300.It seemed to tick all the boxes i was looking for.Was right price as was on sale. I have up to 30days to pay on Klarna
I got it delivered within 2 days.
It was easy ta assemble and very easy to use on every surface no more stretching to places i cant reach and everything clean. Bin is easy to empty. I highly reccomend it.
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ana Isabel,
Thank you taking the time to leave us such a wonderful!
We're delighted to hear that your new H-Power 300 Pet cylinder vacuum has ticked all the boxes and that you found it easy to order, assemble, and use. It's great to know that the quick delivery, competitive sale price, and Klarna payment option all contributed to a positive experience.
Thank you for recommending our product—it really means a lot to us. We hope you continue to enjoy your new vacuum.
Kind regards,
Raeesa
Hoover Candy team
Good communication from the start and a…
Good communication from the start and a great machine
25 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Fiona,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with the communication throughout your experience and that you're enjoying your new machine. It's wonderful to know we've met your expectations.
We truly appreciate your support and hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Bought for a gift.... wouldn't charge
Bought for a gift. once opened turned out it wouldn't charge. Support initially responsive but questions have now spread over 3 days and ongoing before any solution offered so will be returning item for refund and go for a different brand.. Feels like a deliberate strategy to stretch the timeline to avoid a return option..
5 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Martin,
Thank you for taking the time to share your feedback. We are very sorry to hear that the product you purchased as a gift would not charge upon opening. We understand how disappointing this must have been, particularly when it was intended as a present.
We also apologise that the support process has not met your expectations. We appreciate how frustrating it can feel when a resolution is not provided as quickly as you had hoped. Please be assured that any troubleshooting questions are intended to help us identify the fault and provide the most appropriate solution as efficiently as possible, rather than delay the process.
We are sorry that you have decided to return the item, but we respect your decision. Should you require any further assistance, please could you kindly send your name and address details to social.media@hoovercandy.com and we will have a further look into this for you.
Kind regards,
Raeesa
Hoover Candy Team
Good Service
Good quick transaction and delivery was on time. Product well packaged.
2 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Blackmore,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a smooth experience from start to finish. It's great to know your order arrived on time, was well packaged, and that you were happy with the quick service.
We really appreciate your kind feedback and hope you enjoy your new appliance.
Kind regards,
Raeesa
Hoover Candy Team
The Hoover has failed to work
The Hoover has failed to work. The first step to producing cleaner's power has but no sign of the cleaning stage and has failed.
3 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Brian,
Thank you for your review.
We're sorry to hear that your appliance has stopped working and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when an appliance does not perform as expected. We'd like the opportunity to look into this for you and help resolve the issue as quickly as possible.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards.
Raeesa
Hoover Candy Team
Quick delivery and it’s shocking how…
Quick delivery and it’s shocking how much dust plus the rest can come out of your mattress! I deducted one star because the instructions are poor - although it’s not difficult to work out how to use. Thank goodness for UTube though! Every home should have one
28 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Denise,
Thank you for taking the time to leave us a review.
We're delighted to hear you were pleased with the quick delivery and that you're impressed with the results.
We also appreciate your feedback regarding the instructions. We'll be sure to pass your comments on to the relevant team as we are always looking for ways to improve our products and customer experience.
Thank you for your recommendation, and we hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Great piece of Kit
Because it has Hoover's name on it, well tried and trusted brand, for reliability and value, and customer service
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon James,
Thank you for leaving a review!
We're delighted to hear that you chose Hoover because of our trusted reputation and that you've had a positive experience with the reliability, value, and customer service we provide.
Your kind words mean a great deal to us, and we hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Great delivery
Great delivery. Practically same day it was that quick. The product itself is excellent. The only downside is not enough product info in the box, just a set of pictures. Other than that its easy to use and keep clean.
28 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon KP,
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with the prompt delivery and that you are enjoying your appliance. It's great to know that you have found it easy to use and simple to keep clean.
We also appreciate your feedback regarding the product information included in the box. Your comments are valuable to us and will be shared with the relevant team as we continually look for ways to improve the customer experience.
Thank you once again for your kind review. We hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Product delivered in good condition and…
Product delivered in good condition and on time.
Disappointed with the instructions/user manual.
Very few pages and even fewer words!!
2 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon James,
Thank you for taking the time to leave us a review.
We are delighted to hear that your appliance was delivered on time and arrived in good condition.
We are sorry to learn that you were disappointed with the user manual. We appreciate your feedback regarding the instructions, as we are always looking for ways to improve the experience for our customers. Your comments will be shared with the relevant team for consideration.
Thank you once again for your feedback, and we hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Reply from Hoover UK
Good Afternoon Anthea,
Thank you for taking the time to leave us a review.
We are delighted to hear that your appliance is doing an excellent job and that you were pleased with both the price and the delivery service.
Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Hoover helpline… updated
I called the Hoover number on my appliance to order a spare part which was not listed on their website. They clearly have no humans available and the automated AI voice cannot understand, even when spelled phonetically. All in all a waste of time.
After slating their customer service on here I followed the link on the reply. To be fair within 24 hours they had sorted the original problem, so I've gone from a 1 star to a 3 star review. A shame they a) out source their spares dept who don't reply as quickly and b) use the social media team to sort out customer service. Hopefully they will take feedback on board.
4 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when trying to contact us to order a spare part. We appreciate how frustrating it must have been when our automated service was unable to understand your request, particularly as the part was not available on our website.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your feedback is important to us and will be shared with the relevant team as we continue to review and improve our customer contact experience.
If you still require assistance in sourcing the spare part, please use the Contact Us section on the spares website for any part related queries. Alternatively, If you would be kind enough to send us your name and address details, along with the part query, to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
I purchased the wrong item
I purchased the wrong item, easy to return free of charge. Blue light discount for key workers too. Kalina from customer service was fabulous and helped me to get the right product. I would use Hoover time and time again. Thanks folks, great product, great service. Other companies could take lessons from you.
19 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dawn,
Thank you for taking the time to leave us a review.
We are delighted to hear that you are pleased with your appliance and that it is doing an excellent job. It's also great to know that you were happy with both the price and the delivery service.
Your kind feedback is greatly appreciated, and we hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Reply from Hoover UK
Good Morning Michael,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you're pleased with your product and appreciate your kind feedback. We hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
So pleased with purchase
So pleased with purchase. Delivered promptly. I used it straight away and it’s brilliant, couldn’t believe what it picked up from my mattress. Highly recommend this product
1 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Sharon,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that you are so pleased with your purchase and that your appliance was delivered promptly. It's fantastic to know that you were impressed with its performance from the very first use and that it exceeded your expectations.
Thank you for your recommendation. We truly appreciate your support and hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Reply from Hoover UK
Good Morning Mr Hills,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you were pleased with the rapid delivery and the exceptional performance of your appliance. Your positive feedback is greatly appreciated.
We hope you continue to enjoy your Hoover appliance.
Kind regards,
Raeesa
Hoover Candy Team
Awful product durability and after-sales service
I left a 5-star review last year when we bought the H-WASH350 washing machine and had it installed and registered it for warranty - that was all fine. However, after 11 months, the machine has broken down and we have discovered that the Hoover 1-year manufacturer warranty is completely devoid of value. A quick summary: 1- when calling to book a repair, it takes hours to get through a system that is designed to get rid of customers, 2- after finally getting through to a person, they explained that the manufacturer warranty doesn't actually cover much and I need to buy "cover" from Domestic&General to make sure the work is not charged and also just to get an engineer visit slot!, 3- you are initially given a visit day and not a timeslot and the lead time is over a week, 4- you are told the timeslot the night before and we discovered that they always offer 7am-9am as they know that most working people cannot make this slot and will have to reschedule - multiple attempts at rebooking simply push out the visit date and repeat the loop again - meanwhile the washing machine is left not working for weeks.
So beware: the machine did not last a year, the 1-year warranty is meaningless and the after-sales service is simply a way of selling you insurance with no attempt to fix the fault.
We are very disappointed and will not be buying Haier/Hoover/related products and especially not buying direct - we should have paid heed to all the 1-star reviews and I am sure we would all give zero stars if we could.
2 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Nader,
We’re very sorry to hear about the difficulties with your washing machine and we sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
New Hoover Washing Machine broke down
I bought a new Hoover Washing Machine last November. It broke down 7 months later and needs a new mother board apparently. Mechanic came within a couple of days but once he discovered the fault had to order the part and we have to wait another 6 days for him to come back. Ridiculous on a new machine. We have 2 young kids. SA-13977913
After their response below, I sent them an email but they just replied with an AI generated response telling me what I already knew.
2 June 2026
Unprompted review
Reply from Hoover UK
Good Morning,
We are really sorry to read about your recent experience with your washing machine and we can certainly understand your disappointment regarding the repair journey. We very much appreciate all feedback from our customers as this allows us to relay this back to our relevant departments for improvements. If there is anything further we can do, please let us know by emailing us at social.media@hoovercandy.com with your name, full address and your review.
Kind Regards,
Alina
Haier Hoover Candy Team
No Jackie
No Jackie. It has 12 months warranty and it's 9 months old, that means I still have 3 months left of manufacturer's warranty. Do you want to try fobbing me off again or give another excuse because that was a terrible copout. Shocking. Read the review correctly before you reply.
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Georgina,
Thank you for your feedback.
We sincerely apologise if our previous response did not address your concerns correctly. We appreciate your clarification regarding your appliance's warranty and are sorry for any frustration this has caused.
We would like the opportunity to review your case in full to ensure the correct information has been provided and that your concerns are addressed appropriately. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Waiting in all day for delivery
Waiting in all day for delivery, watched the delivery team go to two locations near my address, the delivery was classed as failed. Called to discuss and was told that the item was damaged. No phone call prior to delivery to discuss location and directions
10 June 2026
Unprompted review
Reply from Hoover UK
Good morning Scott
Thank you for taking the time to leave your review.
We're sorry to hear about your experience with your delivery and appreciate how frustrating it must have been to wait in all day only for the delivery not to be completed.
We would like the opportunity to look into this further. Please email us with your full name, address, and details of your review to support.ecommerce@haier-europe.com, and a member of our Team will investigate what happened and assist you further.
Kind regards,
Jackie
The Hoover Team
Absolutely atrocious customer services, poor qaulity machines
Update
Engineer now has been twice and still machine broken. The parts that came for the repair didn’t work and no one had checked them
I will be a full month I’ve gone with out a washing machine that only 6 months old and Hoover couldn’t care less, refuse to give time line, and told me if I want better service I should have taken their repair plan!
I will never buy from Hoover, candy or Haier again! It just not worth the time
———————————————————
Absolutely atrocious customer services, 6 month old washing machine that doesn't work, been broken for 10 days and being told might have to wait another 3 weeks for parts. No apologies, no flexibility, refused to expedite shipping of new parts despite us having been without a washing machine for 10 days in a heat wave and going on holiday in a week
Parts are in Italy and for some reason it might take 3 weeks to arrive. Have to give all info at least 3 times on the call, been asked what appliance i have at least 4 times on the call. Told me i was out when an engineer arrived, when no one turned up (we have a ring doorbell so can prove)
And then to top it off the customer service rep hung up on me telling me there is nothing further they can do, like it or lump it
If you are busy and have a family i would stay well clear of Hoover, nothing but hassle and they just don't care about your time or how their sub standard machines affect you
30 June 2026
Unprompted review
Reply from Hoover UK
Good morning Nathan
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and the frustration caused by the delay in repairing your washing machine, particularly given how disruptive this has been for you.
We would like the opportunity to look into this further. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Customer Care Team will investigate your case and ensure your concerns are reviewed appropriately.
Kind regards
Jackie
The Hoover Team
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