Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Frustrating AI and poor customer service.
The AI used is terrible. It takes far too long to get through all the questions, and instead of helping me book a repair, it started giving me advice on how to resolve the issue myself. When I repeated that I wanted to book a repair, it told me that something had gone wrong and that I should call again later. This was after spending over 10 minutes answering the initial questions.
When I called again, I was eventually put through to a real person. She was incredibly rude, sounded like she didn't want to talk to me, and made me feel like I had inconvenienced her by calling.
30 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Chelsea
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused when trying to contact us.
We appreciate your feedback regarding our automated service and understand how disappointing it must have been to spend time answering questions only for the process to fail before you were able to book a repair.
We are also very sorry to hear about your experience with the advisor you spoke to. This is not the level of customer service we aim to provide, and we appreciate you bringing this to our attention.
Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com so that we can investigate your experience further.
Kind regards,
Fiona
The Hoover Candy Team
Thanks polite and helpful
Thanks polite and helpful. Hopefully i haveny missed the enginer. THANKS
30 July 2026
Unprompted review
Reply from Hoover UK
Good morning Elizabeth
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team polite and helpful.
We hope your engineer appointment goes smoothly and that your appliance issue is resolved as quickly as possible.
Kind regards
Jackie
The Hoover Team
Whilst the engineer that finally came…
Whilst the engineer that finally came was pleasant and professional the procedure to obtain the appointment was painfully frustrating I was on the phone to the company who gave me a very precise time slot (9.21-10.11) when the engineer knocked on the door (8.30)
30 July 2026
Unprompted review
Reply from Hoover UK
Good morning Debbie
Thank you for taking the time to leave your review.
We are sorry to hear that arranging your appointment was frustrating and that the engineer arrived earlier than the time slot you had been provided. We appreciate how inconvenient this must have been.
We are, however, pleased to hear that the engineer who attended was pleasant and professional, and we hope they were able to resolve the issue with your appliance.
Your feedback regarding the appointment scheduling and communication has been noted and will be shared with the relevant team as we continue to improve our service.
Kind regards
Jackie
The Hoover Team
Friendly and efficient call
Friendly and efficient call. Thanks for confirming my visit today
30 July 2026
Unprompted review
Reply from Hoover UK
Good morning Mrs Abbott
Thank you for taking the time to leave your review.
We are delighted to hear that you found the call friendly and efficient, and that your engineer visit was confirmed promptly.
Thank you for your kind feedback. We hope your appointment goes smoothly and that your appliance issue is resolved quickly.
Kind regards,
Jackie
The Hoover Team
You only get through to an autmated…
You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact with the customer is very poor ,people only get angry if you don,t keep them informed !!!
29 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Christine Mary,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration you encountered when trying to contact us. We understand how disappointing it must have been to experience difficulties with our automated telephone system and not be able to speak to a member of our team as quickly as you had expected.
We also appreciate your comments regarding customer communication. Your feedback is important to us and will be shared with the relevant teams as we continually look to improve our customer experience.
We would love the opportunity to investigate your concerns further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Don’t even know basics about their own products and do not get back to you
I phoned and asked which side of a vented tumble the hose was. The advisor couldn’t answer the question and could not put me through to the technical department since they are in Italy apparently. I was told they would phone me back but they didn’t. I certainly wouldn’t buy a product from this company since they don’t even know about their own products even before they sell them
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Ranjit Doogal
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise that you were unable to obtain the information you needed regarding the tumble dryer before making your purchase.
We also apologise that you did not receive the callback you were expecting. We understand how disappointing this must have been, particularly when you were simply looking for product information to help you make an informed decision.
We would like the opportunity to investigate what happened. Please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com, and we will look into this further.
Kind regards,
Fiona
The Hoover Candy Team
Well the engineer came completely…
Well the engineer came completely useless wasn't bothered. I pay an insurance not worth it
I have a family of 4 I went out and bought a mini fridge nobody has followed up on̈ my repair.i know the weather is hot but customer service is rubbish.
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Sarah Currie
Thank you for taking the time to leave your review.
We are sorry to hear about the experience you have had with your repair and apologise for the frustration and inconvenience caused.
We understand how important it is to have a working appliance, especially for a family household, and we are sorry to hear that you have had to purchase a mini fridge while waiting for your repair to be resolved.
We would like the opportunity to review your case and provide further assistance. Please email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com so we can investigate this further.
Kind regards,
Fiona
The Hoover Candy Team
I want to speak to a human
Getting through the automated service to actually speak to a human is ridiculous. Ten minutes of questions for the system to be unable to find a product associated with me.
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Deborah Armour
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you experienced when trying to contact us and understand your frustration with the time taken to reach a member of our team.
We appreciate your feedback regarding the automated service and the issues you experienced when trying to locate your appliance details. Please could you email your full name, address, and a copy of your review to social.media@hoovercandy.com, and we will be happy to look into this further.
Kind regards,
Fiona
The Hoover Candy Team
The automated service is awful
The automated service is awful, I was 40 minutes trying to give information to be cut off. The next call was slightly better at 25 mins before getting a person. I decided not to take the £160 call out charge with no guarantee of repair, I will call my local appliance engineer.
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Al Mitch
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when trying to contact us and apologise for the frustration caused by the time taken to reach an advisor.
We appreciate your feedback regarding our automated service and understand how important it is for customers to receive support as quickly and easily as possible. Your comments will be shared with the relevant teams for review.
We are also sorry that you decided not to proceed with the available repair option. We understand that customers want clarity regarding repair costs and outcomes, and we aim to provide the available options to help them make an informed decision.
Thank you again for your feedback.
Kind regards,
Fiona
The Hoover Candy Team
Wanted confirmation on warranty cover …
Spoke to Alan about warranty and what was covered, he was most helpful and reassuring.
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Lesley Holland
Thank you for taking the time to leave your review.
We are pleased to hear that Alan was able to assist you with your warranty enquiry and provide the reassurance and information you needed regarding your cover.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Alan and the team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Helpful lady
Helpful lady, understood the issue and did her best to get a resolution. No waiting time for getting answered.
29 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Cat W
Thank you for taking the time to leave your review.
We are delighted to hear that you found our colleague helpful, understood your issue, and did their best to find a resolution for you. It is also great to know that your call was answered promptly without any waiting time.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Horrendous customer service - avoid at all costs
Purchased a tumble dryer in 2021 and less than 5 years later the plastic hinge for the door broke - a £20 spare part.
The replacement part is no longer manufactured and so cannot be purchased through either hoovers official spare parts company or third parts suppliers (though still advertised as though it is available) rendering the tumble dryer unusable.
After spending two days confirming the above through numerous emails and phone calls the result was “we’ve done all we can and the matter is at a close”
I am disgusted by the outcome and lack of accountability
Hoover are still selling this product
I will never purchase a product from them again and recommend anyone thinking of a Hoover product to reconsider
29 July 2026
Unprompted review
Reply from Hoover UK
Good Evening Andrew Gerrity,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must be to be unable to source a replacement part, particularly when it has left your tumble dryer unusable.
We are also sorry to hear that you feel your concerns were not resolved to your satisfaction. This is not the level of service we aim to provide, and we appreciate you bringing your experience to our attention.
We would like the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
I purchased a tumble dryer
I purchased a tumble dryer, but the drainage hose was missing.
Called the helpline. Spoke with Wendy and explained the situation. Wendy took my number, followed up, and called the next day to inform me that the part would be sent. Great service1
28 July 2026
Unprompted review
Reply from Hoover UK
Good Evening Jason Sloan,
Thank you for your wonderful review!
We're delighted to hear that Wendy was able to assist you and provide such excellent service. It's great to know that she kept you updated and arranged for the missing drainage hose to be sent to you promptly.
Thank you for choosing Haier. We truly appreciate your support and hope you enjoy your new tumble dryer!
Kind Regards,
Chelsie
Haier | Hoover | Candy
My experience with your Customer…
My experience with your Customer Service was FANTASTIC, he needs a PROMOTION, I gave him 10+10 been unwell he felt so comfortable, again 10+10
If I ever come's on the lottery I get InTouch
29 July 2026
Unprompted review
Reply from Hoover UK
Good Evening Henry Mahoney,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you had such a positive experience with our customer service colleague. It's wonderful to know that they made you feel comfortable and supported.
Thank you for taking the time to recognise their excellent service and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
A terrible experience
A terrible experience, not even worth one star! AI took my details with great difficulty, not understanding my post code, then after 30 mins it said my 3 year guarantee was valid and would transfer me to a person that can help. To be told the product only had a years guarantee, and they needed proof that I had registered the item. The person was in another country and the line was noisy with children shouting in the background, the box clearly states a 3 year guarantee. They could not help me. What a waste of time. I shall contact curry’s to see if they can help.
29 July 2026
Unprompted review
Reply from Hoover UK
Good evening Sue,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must have been to spend so much time trying to contact us, only to receive conflicting information regarding your guarantee and be left without the support you were expecting.
We are also sorry to hear about the difficulties you experienced with our automated system and the quality of the call. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you again for your feedback, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Reply from Hoover UK
Good Afternoon Lisa,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great customer service and that our team took the time to listen to your query. Providing helpful and attentive support is important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for sharing your experience.
Kind regards,
Raeesa
Hoover Candy Team
Delivery by DPD was swift and driver…
Delivery by DPD was swift and driver was courteous.
The Water Tank was a slightly different fit to the existing Tank, which is 10 years old! The new tank fits but not as snug or as easy as the original.
Will keep the original tank (which was dropped on floor and cracked, but repaired to a fashion).
29 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Bruce,
Thank you for taking the time to leave your review.
We're pleased to hear that your replacement water tank was delivered promptly and that you had a positive experience with the DPD driver.
We also appreciate your feedback regarding the fit of the replacement water tank. Customer feedback is invaluable to us and helps us to continually improve both our products and the service we provide.
Thank you once again for sharing your experience.
Kind regards,
Raeesa
Hoover Candy Team
I called Hoover for some spare parts…
I called Hoover for some spare parts for my Hoover that is less than 2 years old. I couldn't find them on the website, so called the helpline.
Lost my patience with AI asked for Human.
They tried to find the parts I require, step by step to locate them.
Guess what they no longer sell these parts. Discontinued.
I am fuming that I have a Hoover that if I cannot get the parts for will be on the scrapheap.
29 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Jane Lewis
Thank you for taking the time to leave your review.
We are sorry to hear about your disappointment regarding the availability of spare parts for your appliance.
We understand how frustrating it can be when you are trying to source a part for a relatively new appliance and find that it is no longer available. We appreciate your concerns regarding the lifespan of the product and the importance of being able to maintain and repair appliances where possible.
We would like the opportunity to review the parts enquiry and see if any further assistance can be provided. Please email your full name, address, contact details, appliance model details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
I had booked for 2 days after my call…
I had booked for 2 days after my call to get my fridge repaired. The appointment was then moved by a week despite them knowing we needed the fridge to store medication. They then couldn't resolve the issue and sent me back to AO.com who also couldn't resolve the issue.
29 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Judith Page,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how important your fridge was, particularly as it was needed to store medication, and we're sorry that your appointment was delayed despite this being made known to us.
We're also sorry to hear that the issue could not be resolved and that you were left feeling passed between ourselves and the retailer without a satisfactory outcome. This is not the level of service we strive to provide.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Absolute joke still can’t fix my…
Absolute joke still can’t fix my washing machine after 3 weeks as wrong part was sent out and have said they can’t reimburse for having to get washing done at laundrette
29 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Sarah Wafer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how difficult it must have been to be without your washing machine for three weeks, particularly after the incorrect part was supplied, resulting in further delays to your repair.
We also appreciate how inconvenient it is to have to use a laundrette while waiting for your appliance to be repaired.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
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