Spotty claims experience thus far. They hand off their adjusting to a third party that has crappy customer service. You're just a number in a bucket. Their 3rd party adjuster emailed me that the "repo... See more
Company replied
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See what reviewers are saying
Rating platform is great! Issuance is also an easy process. Pricing and tailored coverages are spot on. The renewal process is a bit confusing as far as who gets what (agent & insured) re: policy &... See more
Company replied
Fantastic company. I've worked with many insurance carriers over the past 15 years and Honeycomb is one of the best partners we've had the pleasure of doing business with. The rating system is great... See more
Company replied
Most insurance agents push papers. Wendy? She took time to understand my needs deeply—one policy at a time. She didn’t just sell me insurance; she engineered my protection strategy. She listened, ed... See more
Company replied
Company details
About Honeycomb Insurance
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/63022eee0c70e81aad680574/profile-description/images?q=tbn:ANd9GcS9PZt0RTSw6nPnxcx6TmflqkQK_CVg_c71LdpSv6VfL_UEd3ElyQ1qULOt5GGIaLmN7Mw&usqp=CAU")
Real Estate Insurance Reinvented
Honeycomb is reinventing real-estate insurance with state-of-the-art technology that eliminates the need for on-site physical inspections to assess risk, utilizing instead aerial photography, computer vision, artificial intelligence and machine learning.
Get a Quote
Why Honeycomb
- Online Everything: Purchase, manage, and customize your policy online and in real time
- Top-rated: Financial rating of “AM Best A-” excellent
- Affordable: The right coverage for the right price - up to 40% saved compared to our competitors
- Fast and easy: Answer a few questions about the property and get a quote in less than 5 minutes
- Superior coverage: Tailored coverage to fit your needs as a property owner
Insurance Products
- Condo Associations
- Apartment Buildings
- Single Family Rentals
Contact info
141 W Jackson Blvd, Suite 1510A, 60604, Chicago, United States
- (877) 415-8901
- info@honeycombinsurance.com
- honeycombinsurance.com
4.3
Excellent
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to Use & Great Coverage
Easy underwriting process & great coverages for HOA's, Single Family Rentals & Apartments.
28 February 2024
Reply from Honeycomb Insurance
Hi Bryan, we're thrilled to receive this positive feedback. Thank you for being a valued Honeycomb partner!
ease of quoting
29 February 2024
Reply from Honeycomb Insurance
We are so glad to read about your positive experience with our ease of quoting. Thank you for taking the time to share your thoughts!
It was quick quotes and the total…
It was quick quotes and the total process was simple and efficient.
14 February 2024
Unprompted review
Reply from Honeycomb Insurance
Hi Mohammad, we're thrilled to receive this positive feedback. Welcome to Honeycomb!
efertless to obtain insurance
efertless to obtain insurance. fast communication
14 February 2024
Unprompted review
Reply from Honeycomb Insurance
Hi Kenneth, we are so glad to read about your positive experience with Honeycomb. Thank you for taking the time to share your thoughts!
Honeycomb is fast
Honeycomb is fast, great and reliable. Friendly customer service.
26 February 2024
Unprompted review
Reply from Honeycomb Insurance
We are so glad to read about your positive experience with Honeycomb. Thank you for taking the time to share your thoughts!
Jorge Ortiz was able to work with me…
Jorge Ortiz was able to work with me and receive a pricing that works.
1 January 2024
Unprompted review
Reply from Honeycomb Insurance
Thanks for the great review, Adan! We're dedicated to providing all our customers with the best insurance experience possible, and your positive feedback fuels our commitment.
Declination of resubmitted quote that was originally approved
We originally had a valid/bindable quote for one of our client's apartment complexes. The closing date had been pushed back a few times and by the time we were ready to bind, we had to re submit the quote as ours expired. After resubmitting we received a declination last minute with 2 days before closing. This was extremely unprofessional and made us look bad in the eyes of our client.
21 February 2024
Reply from Honeycomb Insurance
Hi James, thank you for sharing this experience with us. We sincerely apologize for the inconvenience and frustration caused by the recent declination. At Honeycomb, we pride ourselves on providing timely and reliable service, and we regret to hear that our actions fell short of your expectations. The expiration of the initial quote, compounded by unforeseen delays, led to the last-minute decline, which we understand was inconvenient for you. We are actively addressing the underlying issues to prevent similar occurrences in the future. Your understanding and patience are appreciated as we work to rectify the situation.
Reply from Honeycomb Insurance
Hi Diane, we are so glad to read about your positive experience with Honeycomb. Thank you for your kind words!
Reply from Honeycomb Insurance
Thank you so much for your kind words, Alfred. Great to have you be part of the hive.
Reply from Honeycomb Insurance
Hi Kevin, we're thrilled to receive this positive feedback. Thank you for taking the time to share your thoughts!
Speed of submissions under review could be better.
Speed of submissions under review could be faster. Often no call back or email back. When its approved, its great.
21 February 2024
Reply from Honeycomb Insurance
Hi Harold, thank you for your valuable feedback. While Honeycomb is known for timely deliveries, we recognize that we could do better in some cases. We passed along your feedback to our team, and the direct follow-up resulted in a lot of helpful information on where we can improve our producer experience. We’re thrilled to continue our partnership and have you as a trusted Honeycomb partner.
Platform and staff is great
Platform and staff is great. Coverages are easy to add etc. Inspections need to be figured out. Its sometimes not easy for a property manager to get inside access to a unit. Perhaps give an option to skip certain steps and go back with the data saved. Additionally the time clock should not start for payment, signatures and inspections immediately after binding. It should start at the time of the effective date. In some cases the payment is required before the policy is even active.
29 December 2023
Turn around time to get approved is too…
Turn around time to get approved is too long.
30 January 2024
Reply from Honeycomb Insurance
Thank you for your feedback. At Honeycomb, we pride ourselves on having one of the quickest approval turnaround times in the industry. If there are cases where we have not delivered as expected, please don’t hesitate to contact us at info@honeycombinsurance.com or 877-415-8901. We'll gladly learn more about your experience, what went wrong, and how we can help address the problem.
From an agency perspective getting a…
From an agency perspective getting a quote is total hit or miss, probably 70% of accounts we submit are declined. Functionality isn't fluid, systems don't work like most companies. For example, customer sends a check, you receive it but won't mark the account paid until the check clears and it appears like you don't even check you just place a 7 day waiting period to post the payment.
22 February 2024
Reply from Honeycomb Insurance
Hi Joe, thank you for taking the time to leave a review. Your feedback is instrumental in helping us identify areas for improvement, as we are always actively exploring additional ways to streamline and expedite our processes to ensure a smooth experience for all our valued clients and partners. We apologize for any inconvenience that you may have experienced. Our goal is to extend coverage to as many clients as possible, but there are situations where we need to decline certain risks that don’t meet our underwriting guidelines. Regarding payment processing, our current protocol includes a waiting period to verify the clearance of checks for security purposes.
Reply from Honeycomb Insurance
Thanks for the wonderful feedback! It’s always our goal to make insurance feel less complicated and more dependable. We’re here whenever you need us—whether it’s a question, a quote, or a claim.
Reply from Honeycomb Insurance
Thanks for the wonderful feedback! It’s always our goal to make insurance feel less complicated and more dependable. We’re here whenever you need us—whether it’s a question, a quote, or a claim.
I love the ease of your quoting…
I love the ease of your quoting platform, but it's been very difficult to get approvals on most of the risks we run through the system. Almost always, we receive the following declination reasoning: "We will have to take a pass due to the individual scoring on this account computed by proprietary algorithm assessing 1st and 3rd party data, computer vision and AI assessments has determined that this risk would underperform against industry results and company underwriting goals". Thereafter the declination, I call to ask for an explanation, and no one can give me a valid response. On multiple occasions, our insured's have clean loss histories, managed by a property a management company, consistent tenants, and have been the owner for many years, etc.. It would help to understand the decision making process.
22 February 2024
Reply from Honeycomb Insurance
Hi Roger, Thank you for providing this valuable feedback. We passed along your feedback to our team. After following up with you directly as well, we got a lot of good insights into how we can provide more clarity on declinations and opportunities to support your business better. Thank you for your patience and for being a valued Honeycomb partner!
Good service and response time.
As an agent for Honeycomb, I'm please with their fast service and direct communications.
22 February 2024
Reply from Honeycomb Insurance
Thank you so much for your kind words, Irene! Your positive feedback fuels our commitment to providing the best insurance experience in the industry. Looking forward to our continued partnership!
way too many declines
22 February 2024
Reply from Honeycomb Insurance
Hi Rick, we sincerely appreciate you taking the time to provide valuable feedback. At Honeycomb Insurance, we are deeply committed to our customers and uphold rigorous underwriting principles. While we aim to extend coverage to as many clients as possible, we may need to decline risk in some situations, and we don’t take such declines lightly. Our priority is to provide the best possible service while maintaining the financial stability of our company and continuing to offer competitive rates. If you have any questions or concerns about a specific declination, please don’t hesitate to contact us. Regardless, we will undoubtedly learn from this case and continue to work towards improving our service. We apologize for any inconvenience that you may have experienced.
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