Spotty claims experience thus far. They hand off their adjusting to a third party that has crappy customer service. You're just a number in a bucket. Their 3rd party adjuster emailed me that the "repo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Spotty claims experience thus far. They hand off their adjusting to a third party that has crappy customer service. You're just a number in a bucket. Their 3rd party adjuster emailed me that the "repo... See more
Company replied
Rating platform is great! Issuance is also an easy process. Pricing and tailored coverages are spot on. The renewal process is a bit confusing as far as who gets what (agent & insured) re: policy &... See more
Company replied
Fantastic company. I've worked with many insurance carriers over the past 15 years and Honeycomb is one of the best partners we've had the pleasure of doing business with. The rating system is great... See more
Company replied
Most insurance agents push papers. Wendy? She took time to understand my needs deeply—one policy at a time. She didn’t just sell me insurance; she engineered my protection strategy. She listened, ed... See more
Company replied
Written by the company
Real Estate Insurance Reinvented
Honeycomb is reinventing real-estate insurance with state-of-the-art technology that eliminates the need for on-site physical inspections to assess risk, utilizing instead aerial photography, computer vision, artificial intelligence and machine learning.
Why Honeycomb
Insurance Products
141 W Jackson Blvd, Suite 1510A, 60604, Chicago, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company. I've worked with many insurance carriers over the past 15 years and Honeycomb is one of the best partners we've had the pleasure of doing business with. The rating system is great. We are able to get quotes out quickly and with ease. The responsiveness of their underwriters and customer service team is top notch as well. 5 stars all around!

Reply from Honeycomb Insurance
Jorge Ortiz was super helpful with our HOA coverage. He was fast, responsive, and eager to communicate with anybody on the board. It isn't easy to obtain insurance in California. I am glad Honeycomb could help; their responsiveness is impressive—quote and bound in less than 24 hours.

Reply from Honeycomb Insurance
Honeycomb has been a welcomed partner during these unusually tough times in the CA property market. Their quote system is straight-forward and user-friendly. Where almost all carriers are requiring paper applications and quotes to be hand-rated by underwriters, Honeycomb is one of the few carriers that still offers an online rating & issue system.
Two stand-out employees that I'd like to spotlight - KeiShaun Sinclair and Michael Riva. They are both extremely helpful and respond very quickly. I'm always happy to see KeiShaun's name signed on a customer service email because I know the job will get done ASAP.

Reply from Honeycomb Insurance
Their procedures were easy to deal with. California is a tough insurance market now. They did well.

Reply from Honeycomb Insurance
Straight forward questions and processing. When I had questions, Michael Riva was lightning quick to answer and offered to help take care of my client! Thanks Michael!!

Reply from Honeycomb Insurance
The Honeycomb reps are super responsive, & make it a point to take into consideration that I am working on a deadline in may instances. My rep, Michael Riva, has helped me, twice, to get a quote accelerated, which has been one of the deciding factor in my winning these policies. The other factor is that Honeycomb's rates are great!

Reply from Honeycomb Insurance
We've been very pleased with Honeycomb Insurance on our property. They are easy to work with and provide a fair value for their coverages.

Reply from Honeycomb Insurance
The culmination of great people, brokers and on the Honeycomb side made this the trip of a lifetime. I felt we accomplished meaningful feedback in both directions while not being bored for a moment.

Reply from Honeycomb Insurance
Honeycomb Insurance offered coverage for our foundation rentals (giving local public school teachers opportunity to live in our pricey community) while my military connected USAA did not.

Reply from Honeycomb Insurance
They still offer reasonable wind and hail deductible coverage and very easy to signup process
C. K

Reply from Honeycomb Insurance
The best part of Honeycomb is the pricing, which is highly competitive: just over half what other insurance firms bid. Second is the claims process which was swift and very professional and responsive. The only downside in our experience is underwriting, which was easy at first, but the specific details of our condo building were at variance with the generic form used to bind our policy. It wasn't clear during that part of the process how our 3 car garage detached from our building would get coverage, and a couple other details took multiple revisions and added binders. It still isn't perfectly accurate to match our buildings but on the renewal process we'll get those.ironed out I'm sure.

Reply from Honeycomb Insurance
Honeycomb is super friendly and gave me great services. I was having a hard time finding insurance in San Francisco After receiving the non-renewal notice from AmGuard, with whom I have been insured for 20 years with no claim. agents at Honeycomb are responsive, prompt, and attentive to my needs.

Reply from Honeycomb Insurance
Honeycomb is easy to work with, responsive, open to discussing underwriting, and values their agent relationships. I feel confident in their underwriting process and find tremendous value their relationship with our agency.

Reply from Honeycomb Insurance
Honeycomb provides great service. They are responsive, prompt and attentive to the client's needs. Whether relating to coverage needs or pricing credit, they will work with each unique account.

Reply from Honeycomb Insurance
Super easy quoting process with fast turnaround time and competitive rates. I love sending business to Honeycomb because of the ease of doing business with them.

Reply from Honeycomb Insurance
Jorge was always very responsive. The online experience was also very smooth, and quick.

Reply from Honeycomb Insurance
Cancelling all my polices I rate after they have been approved which is making me know not use Honeycomb

Reply from Honeycomb Insurance

Reply from Honeycomb Insurance
We are extremely disappointed with Honeycomb's lack of customer service. We are supposed to be business partners; however, they rarely respond to our telephone and email messages. In addition, despite obtaining assurances that a quote is approved, they've pulled them without notice creating unnecessary problems with our clients.

Reply from Honeycomb Insurance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.