Hone Health Reviews 

12,075
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, compassionate, and attentive listeners, ensuring they feel heard and understood during appointments. The service is frequently highlighted as smooth and easy, with people appreciating the clear explanations, personalized care, and efficient processes for lab work. Many reviewers felt their concerns were genuinely addressed, leading to a positive and reassuring overall user experience. However, some customers also noted concerns regarding the overall value and cost of the service, with some feeling it was overpriced or not worth the investment.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, thoroughness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and knowledge of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives listen to... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Product

Customers consistently note ambiguous experiences with the product, with some praising its effectiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Bevins is kind, patient, understanding, and appropriately inquisitive. I felt heard and understood. He explained things in a way I could comprehend and learned more in our first visit about my hea... See more

Rated 5 out of 5 stars

DR. Osinachi Ajaero listened to my issues. Explained to me about my bloodwork and gave me options. Then made sure to explain those options and why one would be a better fit. I left the consult feel... See more

Rated 5 out of 5 stars

Dr. Springs was just wonderful - she completely understood how I have been feeling and took the time to answer all my questions. She left me feeling greatly relieved that there is light at the end of... See more

Rated 5 out of 5 stars

My physician has been amazing and very supportive, helpful and a great listener. She’s very knowledgeable in this field and answers all questions. Very thorough. She’s been amazing since the first co... See more

Company replied


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(12,075)

4,728 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable Physician, Great Listener

My physician has been amazing and very supportive, helpful and a great listener. She’s very knowledgeable in this field and answers all questions. Very thorough. She’s been amazing since the first consult. The blood draw is easy. Wished I lived closer to a QD but that’s on me.

21 July 2026
Unprompted review
Hone Health logo

Reply from Hone Health

Thanks so much!

Rated 5 out of 5 stars

Easy to schedule

Easy to schedule, their team was exceptional at communicating through the process, and the Doctor was welcoming and approachable.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I love my doctor!

I love my doctor! She is very knowledgeable and completely in tune with lab results and how to fix issues effectively. I feel great! I am back! I am so thankful I found Hone, and that I was matched with Dr Kathy Swain-Jones. On top of that, it is much more affordable than going to a regular doctor (even with insurance), prescription arrives at my doorstep, the doctor's appointments are virtual, and Hone coordinates lab works for you. It doesn't get any easier than this. I 100% recommend you give this a try.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, consistent customer service, and most importantly my needs are being met! Thank you Dr. Howe

20 July 2026
Unprompted review
Rated 5 out of 5 stars

My own insurance failed me, Hone gave me hope!

I tried Hone Health because I didn’t feel my primary doctor was taking time to understand my issues. I was tired of getting text book answers that didn’t address my concerns. My experience here met my expectations and beyond. The doctor listened to my concerns and addressed all of my issues. I felt heard and not rushed. 10 out of 10!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers! They don’t call they don’t give me the…

They don’t call they don’t give me the results by email or mail. I paid, they took my money and then they hit my account again saying I missed the call that I never got!
Don’t trust them, they are scammers!

I’ve been talking to Rebecca, in the care team. She has agreed to refund the two payments and I see that she has, although they’ve not reached my account as of yet.
I am definitely a customer. They’ve taken 150 out of my account and it was only supposed to be 50..

16 July 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Real help offered

Dr. Teresa Diaz is a rare gem. She was informative, listened to my concerns and made me hopeful about starting on this journey. I'm so excited to begin! We need more doctors like her, that take the time to listen and offer support. Highly recommend working with her.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a men’s testosterone test kit

Ordered a men’s testosterone test kit. The results came in where I had zero testosterone yes, that’s correct zero testosterone which is very unlikely. It’s coming in around 200 elsewhere, but for whatever reason (Home) decided to give me a zero. When I asked for another test, or a refund, they refused my request. Definitely do not recommend. I should’ve just ignited $250 on fire in my backyard to get the same result.

1 April 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Easy process

Easy process, consultation was great, they even suggested some OTC supplements to further improve health based on my labs. Great experience!

18 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look