We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
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After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
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Company details
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I’m sure that Home Unity is the only internet provider where you actually get a personal service and get to speak to the same advisor each time!
I find Tom to be consistently helpful, knowledgeable and reliable. The best customer service that a customer could ever hope for.
I’ve had my contract for 18 months and had no issues at all, I’ve just renewed for a further 2 years and have no intention of of changing provider.
29 October 2025
Reply from Home Unity
Hi Chelsea,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve enjoyed a consistently personal and reliable experience with Tom. Providing genuine, one-to-one support is something we strive for, and it’s great to know this makes a difference for you.
Your loyalty over the past 18 months, and your decision to renew for another 2 years means a lot to us. We’re honoured to have earned your trust and look forward to continuing to deliver the best customer service possible.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Excellent Customer Service
Tom was so helpful and took a huge amount of time to go over my account and helped me move things across. I had never heard of this internet provider before this and am very impressed with customer service, set up and billing. Thank you.
24 October 2025
Unprompted review
Reply from Home Unity
Hi Marianne,
Thank you so much for your kind words and for choosing us as your internet provider! We’re thrilled to hear that Tom could assist you so thoroughly and make your transition as smooth as possible.
It’s wonderful to know that your first experience with our customer service, set up, and billing has left such a positive impression.
We’re grateful to have you with us and are always here to help whenever you need it.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Customer service gone downhill
I am really sad to leave this review but I've had a very negative experience with Home Unity in the last few months. There were issues with double billing, service cutting out for short periods. I have been trying to arrange a contact from anyone at Home Unity and it was laborious and only successful on the fourth attempt. I am moving house and I was informed that I will be passed on the disconnection fee from BT, something I was not informed prior to signing up, Very disappointed indeed, as I really wanted to support them. Jonathan was amazing to begin with, however I never got the chance to speak with him this time around, despite asking for him.
18 October 2025
Unprompted review
Reply from Home Unity
Hello,
Thanks for sharing your feedback, and I'm really sorry to hear of the delays in contact and your disappointment.
I've sent you a request for information, so please can you respond to this so I can get in touch.
Thanks,💙
Jonathan
The Home Unity Team 🏠
It just keeps crashing
It just keeps crashing. 3rd time tonight, it went down last night. Can't wait to move from this rental and never be a home unity customer ever again. Just a few months left
6 crashes tonight now and counting
Issue was fixed quickly and service has been great ever since.
3 October 2025
Unprompted review
Reply from Home Unity
Hi Peter,
We're sorry to hear that you had some drops on the line, and thanks for letting us fix this. I'm pleased to hear an engineer has replaced a cable outside the property and resolved the issue within 1 working day of you reporting the fault. We'd really appreciate it if you would reconsider your feedback and review based on the experience you have had.
Best wishes,
Jonathan
The Home Unity Team
Slow and expensive
Rubbish Internet even though we pay for a good speed. Worse and more expensive than others. I chose it as it had good reviews, wonder why. Struggle to get Prime working on our TV too. Disappointing
19 September 2025
Unprompted review
Reply from Home Unity
Hi Onix,
I’m really sorry to hear how frustrating this has been. What you’re describing doesn’t reflect the service we aim to provide, and issues like speed or streaming problems are usually something we can resolve quickly once we’ve run a few checks.
We’ve tried to reach out a couple of times, but we still haven’t been able to identify your account or confirm whether you’re a customer, which means we can’t investigate properly yet. If you could contact our UK-based customer support team via homeunity.co.uk/contact with a few details, we’d really like the opportunity to look into this and put things right. Our goal is always responsive customer service and a fair resolution.
Thanks 💙
Sami
The Home Unity Team 🏠
New customer treated very badly
STILL waiting for my router which I should have received today, no tracking provided, which was promised yesterday. My service was supposed to go live today, which is now useless. They did manage to set my direct debit up though, what a surprise.
17 September 2025
Reply from Home Unity
Hi Bryan,
Thank you for sharing your feedback, and I’m really sorry to hear about the delay and the frustration this has caused. We understand how important it is for your service to go live as expected, and it’s disappointing to learn we haven’t met that standard for you this time.
I’ve flagged this with our team to make sure your router and tracking details are followed up urgently, and we’ll keep you updated until everything is resolved. We also appreciate you raising this — it helps us identify where we need to do better.
If there’s anything further we can do to help in the meantime, please don’t hesitate to get in touch.
Thanks again,
Tom
The Home Unity Team 🏠
Incredible Customer Service from Jonathan
After an initially difficult situation, Jonathan from he Home Unity team really stepped up in answering all my questions, and helping me navigate to a very satisfying solution.
I can't praise his good communication and patience enough.
8 September 2025
Unprompted review
Reply from Home Unity
Hi Alexander,
Thank you so much for your kind words. I’m really pleased we could help turn things around for you and get everything sorted to your satisfaction.
We really appreciate you taking the time to share your experience, which means a lot to us.
Thanks,
Sammi
The Home Unity Team
Mags
Iam still a bit confused as to what you have signed me up for sorry but I am being honest
2 September 2025
Reply from Home Unity
Hi Margaret,
Thanks for your review and we're sorry to hear you're left confused. Our team will be in touch to help address any concerns and make sure you get all the support you need.
Thanks,
Sammi
The Home Unity Team
Crap no customer service all I get is a…
Crap no customer service all I get is a voice mail telling me to use the web chat and no response I will be changing to a different provider soon as possible waste of time and money
20 August 2025
Unprompted review
Reply from Home Unity
Hi Mo,
We’re very sorry to hear about your experience and for the frustration this has caused. We always aim to provide prompt support, and we regret that we haven’t met that standard for you. Our team has tried reaching out by both phone and email but unfortunately haven’t been able to get in touch. Please do reach out to us again at 020 7112 8482 so we can resolve this for you as quickly as possible.
Thanks Tom
Johnathan is absolutely amazing
Johnathan was absolutely amazing! Was so patient and answered all my questions and really helped me as someone who was really unsure on what I wanted
13 August 2025
Reply from Home Unity
Hi Hope,
Thank you for your review! We're so pleased to hear that Jonathan made the sign-up process easy for you. If you ever need anything, we're always happy to help!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Mixed experience
Mixed experience. It took five long weeks after signing up for me to get my wifi connection and landline hooked up. Also, I've been billed incorrectly for calls in my first two months.
Although problem resolution isn't as quick as I'd like, the friendly London-based staff do eventually sort things out. The line and wifi quality are excellent as well.
13 June 2025
Unprompted review
Reply from Home Unity
Hi Ani,
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the delays in getting your service up and running, and for the incorrect call charges you experienced. We know how frustrating that must have been.
We’re pleased, though, that our UK-based team were able to get things resolved for you and that you’re now enjoying excellent line and Wi-Fi quality. Your feedback about problem resolution times is really valuable and will help us improve further.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
My experience with Home Unity overall…
My experience with Home Unity overall is okay. The customer service was great and they was very tentative with responses to my queries.
The service was okay could have been better but it done its job.
I gave 3 stars because the installations fees took me for shock but what was more of a shock is the fees for leaving. Although my tenancy ends before my contract length I am being charged which Is fine but it sucks that I am being penalized when I am leaving England altogether it is not like I can move the service back home with me. Another upsetting thing is the price I pay for Wifi as a student was extremely expensive. Where most Wifi providers have a affordable rate for students.
I wouldn't recommend this service for students but definitely if you are living in a household with more than one income.
4 August 2025
Unprompted review
Reply from Home Unity
Hi Precious
Thank you for taking the time to leave a review and for your kind words about our customer service — we’re really pleased to hear you felt supported and that your queries were handled attentively.
We’re sorry to hear that aspects of your experience didn’t quite meet expectations. Regarding the installation and termination fees, we completely understand how frustrating these costs can feel, especially during a move abroad. Just to clarify, the termination fee isn’t a penalty for leaving the country, but rather a reduced charge outlined in the contract to help cover part of the service we committed to. As a small business, we try to keep these fees as low as possible, but we do need to recover a portion of the setup and service costs we’ve already incurred.
The same goes for the installation fee — it covers the work and infrastructure required to get you connected, which unfortunately we can’t fully absorb given our size and operating costs.
We do appreciate your feedback around student affordability. We’re actively exploring ways to offer more flexible or tailored options, especially for students, while still maintaining the quality of service and support we’re proud of.
Thank you again for being with us and for sharing your honest thoughts. We wish you all the very best with your next chapter and your move abroad!
Thanks again,
Tom
The Home Unity Team 🏠
Talk about turn it around.
My initial introduction to HomeUnity wasn’t without its hiccups. Mostly due to OFNL installing the fibre ports under the stair, this in turn acted as a faraday cage blocking so much signal. It took sometime to get a solution, and I was frustrated.
I did however receive a call from Jonathan… a director at HomeUnity. He wanted to inform me that he has acknowledged the issue with my experience and has actively but in place a process that flags ongoing issues to the senior leadership team.
He continued to spend a huge amount of time supporting me in connecting a device that would help enhance my signal. I’m pleased to say this was successful.
Jonathan called again today to check-in.
I’m a principal consultant for an organisation that designs and delivers leadership and organisational development programmes, and I was super impressed by the dedication and commitment Jonathan had shown to me as a customer.
Of course, I don’t expect every MD and CEO to call their customers and dedicate this precious time, but knowing that they have the drive to ensure their people do, is excellent.
And if it doesn’t go well, I’m confident enough that the leaders will know about it and intervene as early as possible.
I wasn’t going to give 5 stars… but I feel valued and that’s enough.
14 July 2025
Unprompted review
Reply from Home Unity
Hi Barry,
Thank you so much for taking the time to share your experience in such detail. We truly appreciate your honesty and patience as we worked through the initial challenges — we know it wasn’t smooth at the start, and we're really grateful you gave us the opportunity to make things right.
It’s fantastic to hear that Jonathan’s support made a positive difference. Ensuring our customers feel heard and valued is at the heart of what we do here at Home Unity, and feedback like yours reinforces exactly why that matters.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
James
The Home Unity Team 🏠
Reply from Home Unity
Hi Clare,
Thank you so much for your kind words! We're really glad to hear you found the experience efficient, friendly, understanding and knowledgeable — that’s exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
James
The Home Unity Team 🏠
Reply from Home Unity
Hi Mrs. Price,
Thank you so much for your lovely feedback! We're really pleased to hear you were happy with the communication and the range of packages available — we work hard to offer clear options and a smooth experience.
If you ever need anything else, we're just a message away.
Thanks again,
James
The Home Unity Team 🏠
Reply from Home Unity
Hi Tom,
Thank you so much for your kind words! We're really glad to hear you found the experience helpful and pleasant — that’s exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
Emily
The Home Unity Team 🏠
Really disappointed so far….
As a new customer of Home Unity, I chose their service based on the numerous positive reviews on Trustpilot. Unfortunately, my experience has not lived up to those expectations.
I paid for the router upfront, but when my first bill arrived, I was charged for the router again. Upon raising this issue, a refund was processed. However, the refund was credited back to the original payment card used for the router purchase, rather than the card set up for my monthly payments, which has caused some confusion.
I appreciate that the customer service team has made sincere efforts to resolve the matter, but this has not left a strong impression. Given my experience, I am likely to consider alternative ISPs once my contract finishes.
20 June 2025
Unprompted review
Reply from Home Unity
Hi Louie,
Thanks so much for taking the time to leave a review. We're really sorry your experience wasn't what it should have been — that’s never the standard we aim for.
I understand you've since been in touch with Tom, and I’m pleased to hear that the issue has now been resolved. Thank you for your patience and support throughout — it genuinely means a lot to us.
Your feedback helps us improve, and we’re grateful you gave us the chance to make things right 💙
Sami
The Home Unity Team 🏠
Prompt service, good kit, reliable connection
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for a younger member of my family to set-up! It began working well straight away and has been very stable and easy to connect further devices to. I can recommend Home Unity.
16 June 2025
Reply from Home Unity
Hi Joyce,
Thanks for your feedback, and I’m really pleased to hear that everything was taken care of and is working well.
If you need anything else, reach out to our friendly support team who will help you from there.
Thanks 💙
Sami
The Home Unity Team 🏠
The whole process was straightforward
The whole process was straightforward. Tom was a legend!
16 June 2025
Reply from Home Unity
Hi Ricardo,
Thanks so much for the great review! We’re thrilled to hear the process was straightforward — and we couldn’t agree more, Tom is an absolute legend! 😄 We’ll make sure he sees your kind words.
Don’t forget — if you refer a friend or family member, you’ll both get some brilliant freebies! Just head to homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Tom Leogue was fantastic
Tom Leogue was fantastic, resolved my query and even supported with the exit of my previous provider
10 June 2025
Reply from Home Unity
Hi Gemma,
Thank you for your kind words! We're so pleased to hear that Tom was able to help resolve your query and even support you with leaving your previous provider — that’s the kind of above-and-beyond service we love to deliver. 🙌
And just a quick reminder — if you refer a friend or family member, you’ll both receive some great freebies! Head over to homeunity.co.uk/recommend/ to get started.
Thanks again for your feedback 💙
Alice
The Home Unity Team 🏠
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