We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
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After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
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Company details
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
Fast and efficient, had a discussion to decide which packages were best suited to my needs
17 February 2026
Reply from Home Unity
Hi Mandy,
Thank you for sharing your experience, we’re really pleased to hear everything felt fast and efficient and that the conversation helped you find the package that best fits your needs. It’s great to know you had a straightforward support experience and that our team was easy to deal with while talking through the options.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing experience
Amazing experience, couldn’t fault this company if I tried. Always get straight through. Took minutes to renew and Tom was an amazing help! Thank you again
6 February 2026
Unprompted review
Reply from Home Unity
Hi Ellie,
Thank you so much for such a lovely review, we’re delighted to hear you always get straight through to us and that your renewal only took a few minutes, with Tom being such an amazing help and easy to deal with throughout the process. We’ll make sure your kind words are passed on to Tom and the rest of the team, and we really appreciate you taking the time to share your experience.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was great and helped me within a…
Tom was great and helped me within a couple of minutes fab service would def recommend 🥰
3 February 2026
Unprompted review
Reply from Home Unity
Hi Debbie,
Thank you so much for your lovely feedback, it’s great to hear Tom was able to get everything sorted for you within minutes and make things so easy to deal with. We’re really glad you’d recommend us and I’ll make sure your kind words are passed straight on to Tom and the rest of our helpful support team.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Mark
The Home Unity Team 🏠
Reply from Home Unity
Hi Kingston,
Thank you so much for taking the time to share this, it’s great to hear you found our customer service efficient and easy to deal with, and we’ll be sure to pass your kind words on to Jonathan. We really appreciate you being with Home Unity and we’re always here if you need anything else.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very good internet provider
Very good internet provider, never had problems. Service and customer service very good.
21 January 2026
Reply from Home Unity
Hi Anna,
Thank you so much for taking the time to share this, it means a lot to us to hear that your connection has been reliable and that our customer service has been there when you’ve needed it. We work hard to make everything as easy to deal with as possible, so knowing you’ve “never had problems” is exactly the kind of feedback that makes the whole team smile.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I cannot recommend them highly enough!!
If I ever have a question, query or just want to see what can I do to
Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks to Tom, who has been super responsive and helpful and always gives you the Info you need and always answers any questions you might have. Besides being incredible service, the price of the package is always spot on and I’m happy to continue being a customer giving that this is the service and speeds I love to have. No need to change anything at all!
20 January 2026
Unprompted review
Reply from Home Unity
Hi William,
Thank you so much for such a kind and detailed review. We’re really pleased to hear how quick and responsive everything has been when you’ve had questions or looked to upgrade. Tom will be especially grateful for the shout out.
Having a helpful support team that takes the time to explain things clearly is exactly what we aim for, so it’s great to know the responsive customer service has made such a difference and kept you happy with both the service and value.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Always a solid experience
Always a solid experience. Minimal issues, regular feedback, easy to contact.
Tom is always helpful and concise, thanks to him the service has been a breeze and is a major part of the reason I stay as a customer.
20 January 2026
Unprompted review
Reply from Home Unity
Hi Jordan,
Thanks for the lovely feedback. We’re really pleased to hear you’ve found us easy to deal with and that Tom’s support has helped make everything run so smoothly. Having a helpful support team that keeps things clear and simple is exactly what we aim for, and it’s great to know that’s been a key reason you’ve stayed with us.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I’ve been using Home Unity for a year…
I’ve been using Home Unity for a year now and it has been a great internet provider. The connection is highly reliable. Tom has been really friendly and helpful throughout the onboarding process.
19 January 2026
Unprompted review
Reply from Home Unity
Hi Darren,
Thank you for your lovely review and feedback. We're glad to hear Tom has been helpful throughout the process.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Really good service
Really good service, never had any problems with them, always quick to help. My renewal was up and they price matched the cheaper internet providers for me with no hassle.
19 January 2026
Unprompted review
Reply from Home Unity
Hi Rachel,
Thank you for your lovely review and feedback. We're glad to hear you've renewed and continued with Home Unity.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Router issues solved by Leanne
Was having major trouble with my router and couldn't get any stable connection and 1 email to the superstar Leanne that helped me out to solve the issue within a couple of days now everything is running smoothly
16 January 2026
Unprompted review
Reply from Home Unity
Hi Edward,
Thank you for your lovely review and feedback.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Never had any issues with this…
Never had any issues with this provider, I love that I can get in touch via WhatsApp, email or phone. Always really helpful
5 January 2026
Reply from Home Unity
Hi KJ,
Thank you for your review and wonderful feedback. We're glad to hear first-hand we're delivering on our 'easy to deal with' approach.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Eamon,
Thank you for your lovely review and feedback.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom dealt with my broadband renewal…
Tom dealt with my broadband renewal efficiently giving me all the options available. It was a pleasure dealing with him.
22 December 2025
Reply from Home Unity
Hi Anthony,
Thank you for your lovely review and feedback for Tom.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Ali,
Thank you for your lovely review and feedback.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great customer service
20 November 2025
Reply from Home Unity
Hi,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, delivering excellent service is exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
James
The Home Unity Team 🏠
Excellent service, lovely people
Tom and the team are the most efficient, personable and reliable people and company, with fantastic customer service and brilliant WiFi service. I cannot recommend them enough!
21 November 2025
Reply from Home Unity
Hi Tammy,
Thank you for your lovely review and feedback about Tom and the team.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was very professional and friendly
Tom was very professional and friendly. Sorted out broadband supply quickly and with no problems
18 November 2025
Reply from Home Unity
Hi Ivor,
Thank you for your lovely review and feedback, which Tom is over the moon to hear about.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great communication
Great communication, hoping the set up and service matches the initial customer communication.
6 November 2025
Reply from Home Unity
Hi Clare,
Thank you for your lovely review and feedback.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
About other unrecognised firms taking…
About other unrecognised firms taking money on your behalf
3 November 2025
Reply from Home Unity
Hello Prince,
Thank you for your review. We sincerely apologise for the confusion and frustration you experienced with the payment handling under the previous arrangement.
We understand the importance of clarity and control over your utility payments.
We are pleased to confirm that this issue is now permanently resolved by shifting your service: You have successfully cancelled the partnership arrangement and are now set up with direct billing through us.
We are committed to providing you with excellent service under this new, clear structure. We hope you will reconsider your review based on your current experience as a direct customer.
Thanks,💙
Tom
The Home Unity Team 🏠
Appalling Service and Disregard for Vulnerable Customers
My 80-year-old mother, who has Alzheimer’s, has been without a working router since 7th September. It’s now 30th October and Home Unity still hasn’t resolved the issue.
They initially sent a router that was 15 years obsolete. I live 100 miles away and they refused to send an engineer to install it, so I travelled up myself—only to be told the router was unusable. An engineer was sent, but couldn’t help because one router didn’t work and the other was obsolete. The next day, a new router arrived, yet when I requested installation, they claimed their engineers were “only authorised to repair faults directly related to the network”—despite having sent someone the day before to install a router that hadn’t even arrived yet.
Now I’ve received a message demanding the return of the obsolete router, but I couldn’t travel last weekend due to distance. Meanwhile, my mum missed a hospital telephone appointment because her phone line and internet are still down.
Home Unity claims to have a Vulnerability Policy that prioritises repairs where vulnerability is a factor. In reality, they’ve shown no understanding of their own policy and no compassion for a vulnerable customer. The customer service has been appalling from start to finish.
I’ve updated my rating to reflect the eventual resolution and CEO involvement. However, the initial handling and delay still caused significant disruption for a vulnerable customer.
30 October 2025
Unprompted review
Reply from Home Unity
Hi Leighton,
Thank you for sharing this. I am very sorry for the distress this caused both you and your mother. A vulnerable customer should never be left without support and I understand how serious the situation became, especially with the missed hospital appointment.
Our CEO has now spoken with you directly and the issue has been resolved. We have taken your feedback very seriously and we are already reviewing our processes to make sure something like this does not happen again. Supporting vulnerable customers properly is essential and we are committed to improving.
If you feel comfortable, we would really appreciate it if you would consider updating your review to reflect the resolution. Your feedback has genuinely helped us make positive changes and we thank you for this.
Thanks,💙
Tom
The Home Unity Team 🏠
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