Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra p... See more
Company replied
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Review summary
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This was our first contact with Hometree since we signed up with them about 9 months ago. They are a breath of fresh air compared to our previous provider with repairs carried out very efficiently via... See more
Really excellent service from Hometree. No quibbles when I had to use them for a plumbing issue and an excellent price in these days of rip offs. Special mention to Erin who is very professional and h... See more
What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts vi... See more
Company replied
Company details
About Hometree - Boiler, Heating & Home Cover
Written by the company
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Written by the company
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Contact info
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, United Kingdom
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4.7
Excellent
18K reviews
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Poor Service
Signed up for annual boiler service however each year had to fight to get an engineer to attend. Poor service from Hometree, never really pushed to assign a boiler service.
29 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
Good morning Paul
I'm sorry to hear of the issues you are having with arranging your annual boiler service. I'm currently looking in to this for you and will be in touch today to get this sorted.
Kind Regards
Team Hometree
Tommy was very helpful and made me feel…
Tommy was very helpful and made me feel reassured and answered all my questions professionally 👍
29 July 2026
Unprompted review
Very good service
The gas engineer came all the way from Glasgow and did a very thorough inspection. Very knowledgeable and experienced, he explained every detail and very good customer service.
3 July 2026
Great service
Great service, polite, helpful and went out of his way to make It straightforward and not pushy at all! Ideal compared with other providers!
29 July 2026
Unprompted review
Very helpful
Very helpful, friendly and knowledgeable a welcome breath of fresh air when phoning a company
29 July 2026
Unprompted review
Pleasant and very helpful with…
Pleasant and very helpful with explaining details of the cover and also providing additional discount to cover on offer.
29 July 2026
Unprompted review
I thought my TV and broken down,I got…
I thought my TV and broken down,I got in touch with home tree and they were really quick and on the boil,their engineer rang me during the same day to make arrangements to come out and look at it,as it turned out there was nothing wrong,so cancelled but they still rang to make sure if things were still ok before they cancelled off the task very efficient
29 July 2026
Unprompted review
Thanks for a great service
Thanks for a great service. Sale team and your offer hazra
29 July 2026
Unprompted review
I’m a new customer and it was my first…
I’m a new customer and it was my first boiler service. The engineer was quick and professional. My only problem was the visit was booked but I was not given a time frame as too what time only in the morning.Other than that all went well
29 July 2026
1st class service from the engineer
29 July 2026
Excellent service all round.
Excellent service all round from Emmanuel. Good communication,reliability and workmanship. Thoroughly recommended.
27 July 2026
No fuss. Just a great service from our local expert.
Usual very good service and at the time agreed.
29 July 2026
What an excellent service tailored to…
What an excellent service tailored to my requirements. Member of staff on the sales team was professional and personable.
28 July 2026
Unprompted review
Had a lovely call
Had a lovely call, professional and friendly; very smooth process to upgrade and saved money which was great.
28 July 2026
Unprompted review
Phone was answered promptly and…
Phone was answered promptly and everything clearly explained.
28 July 2026
Unprompted review
Home Tree Insurance
Steven Slack was very helpful, gave me all the relevant information, details etc.
Excellent customer service.
23 July 2026
Unprompted review
Rang company to join
Long chat with Hazra about joining.
She was patient. Informative and nice.
Made all alot easier. Nice to talk to a human and not a website.
Recommend
28 July 2026
Unprompted review
Very efficient service and worked hard…
Very efficient service and worked hard to get an engineer with days of reported issue.
24 July 2026
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