Hometree - Boiler, Heating & Home Cover Reviews 

Zoe from Hometree made it easy for us to take out a cover with them excellent customer service from them well done Hometree

Excellent.

Dewan was very helpful in setting up my cover and was able to answer all my queries

The service engineer was friendly and efficient. All done very quickly.

I was very impressed with my introduction to Hometree. it was completely believable I am looking forward to to joining the Company. This doesn’t happen very often, full marks to Tommy.&

Friendly and great work and left clean and tidy

Really good service from the guy who came to service the boiler, would definitely recommend

What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts via their contractor. Each time they have sorted the home emergency issue and the contractors they use are very good and friendly. I recommend having a home emergency policy with Hometree as there is no limit of how many times you can call them throughout your policy and having the annual boiler cover included is a added bonus of not worrying about. To the higher management of Hometree DO NOT change anything in terms of your telephone calling agents and location of them. This is the main reason why i would always stay with Hometree as their uk based telephone advisors are available 24/7. Keep up the good work!

Was extremely happy with Hometree’s service until I took out the Landlords cover. Hometree will not direct correspondence to the letting agent authorised to act on my behalf. This results in me getting confirmations of visits that I cannot attend or do anything about. I am stuck in the middle forwarding on text messages to the letting agents to pass onto the tenant. Only one contact number allowed. Ridiculous. Won’t be renewing.

Engineer arrived speedily and fixed our toilet efficiently.

A friendly efficient engineer who arrived when he said he would and also have additional support and advice regarding a problem with the Hive App.

Good communication from engineer throughout the process.Arrived on time to service the boiler.Gave me some advice on how to efficiently and cost effectively run my boiler

Always kept up to date on appointments, trusted, friendly and easy to talk with. Lots of communication ahead of time. Great service

Polite engineer job carried out quickly with no fuss left clean and tidy couldn’t ask for more.

Hometree provides me with an excellent service .
The booking system is simple and appointments are easy to arrange
It’s cost effective
The engineers are polite and carryout a thorough and tidy job
Customer service team respond promptly and very helpful

The boiler service appointment is arranged for me with an early reminder and flexibility to change it if necessary which means that I don't have to remember when the service is due . I had a prior appointment this time but the engineer managed to reschedule for the next day which was really helpful. The engineer that has carried out the service each year since I've been with Hometree is Daren Craske and is efficient, able to answer any questions that I have and generally a pleasure to have in my home. By coincidence he was also the Hometree engineer that serviced my daughter's boiler when they asked me to house sit and it was reassuring for me that it was someone that I knew. I recommend both Hometree and Daren Craske. Thank you.

Easy to navigate and clauses are clear and succinct.

No problems with arranging boiler service and company has been very efficient since signing up for their service. My previous providers customer service started to go downhill and Hometree's fees are also cheaper.

Brilliant boiler service