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Hometree - Boiler, Heating & Home Cover Reviews 

17,617
•
TrustScore 4.5 out of 5

4.7

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Looking at 3,942 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional engineers who always arrive promptly, complete very thorough jobs, and consistently leave work areas exceptionally clean and tidy. People also find the support team very helpful, noting that friendly agents handle policy renewals and general inquiries quickly, clearly, and efficiently. However, some customers also noted significant delays and prolonged waiting periods when seeking essential repairs or necessary replacement parts. Consumers additionally mentioned frustrating experiences involving scheduling complications, alongside a lack of proper communication regarding specific maintenance appointments and policy coverage limitations.

What people talk about most

Service

People report positive experiences with service, noting that engineers arrive on time and complete repairs... See more

Staff

Reviewers mention positive feedback about staff, noting that representatives and engineers are consistently... See more

Customer service

Customers had positive experiences with customer_service, frequently highlighting the helpful, polite, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting super quick and prompt... See more

Price

Reviewers highlight positive aspects of price, noting competitive charges, good bargains on plans, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra p... See more

Company replied

Rated 5 out of 5 stars

This was our first contact with Hometree since we signed up with them about 9 months ago. They are a breath of fresh air compared to our previous provider with repairs carried out very efficiently via... See more

Rated 5 out of 5 stars

Really excellent service from Hometree. No quibbles when I had to use them for a plumbing issue and an excellent price in these days of rip offs. Special mention to Erin who is very professional and h... See more

Rated 5 out of 5 stars

What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts vi... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Installation Service
  3. Insurance Agency

About Hometree - Boiler, Heating & Home Cover

Written by the company

You and Your Boiler Deserve Better! Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
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Hometree.co.uk

Written by the company

Price Match Promise
We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
Serious About Service
We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
Cover Match Guarantee
We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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4.7

All reviews

(17,617)

3,798 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good communication

Good communication, engineer attended site promptly and resolved the problem. Happy with the service received.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick, clean and efficient

The engineer texted with the approximate time of arrival, and duly arrived at that time.
He was polite and friendly, got on with the job with no fuss, and left exactly as he found it.
I was emailed the report soon after he had completed the work. Good job, well done.

7 August 2026
Rated 5 out of 5 stars

Friendly customer service

Friendly customer service - quick to answer telephone - also had fab annual service experience - arranged quickly and arrived on time.

10 August 2026
Unprompted review

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