Hometec UK Reviews 203

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the entire process pleasant and efficient. Many people highlight the exceptional service, noting the team's hard work, tidiness, and prompt resolution of any issues. Consumers are particularly impressed with the high quality of the products, including windows and doors, and the excellent standard of installation, which often leaves properties clean and tidy. However, some customers have experienced issues with product quality, specifically mentioning failing locks and shattered glass in bi-fold doors, leading to unexpected repair costs. A few other people also felt that the installation process took longer than expected due to fitters arriving late and leaving early.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the efficiency and professionalism... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality... See more

Product

Reviewers mention positive feedback about the product. Customers are consistently thrilled with the quality... See more

User experience

People report positive experiences with the overall user journey. Customers describe the process as 10/10,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial contact to final instalment I have been so impressed. Every member or staff has been so professional and assertive from start to finish and I am over the moon with the final product. Spec... See more

Rated 5 out of 5 stars

People are quick to complain when things go wrong, But I would like to say that the lads Joe & his colleague who fitted our door were curtious professional clean & tidy & above all done a realy good... See more

Rated 5 out of 5 stars

We always purchase locally when we can, and it didn't disappoint, from the start viewing the product and to see how it all worked,covering aspects of quality security and style and design, thank... See more

Rated 5 out of 5 stars

We are very pleased with our new windows and door. The guys worked extremely hard in the very hot weather. They were professional and left our property clean and tidy after the work was finished. Ther... See more


Company details

  1. Window Supplier
  2. Aluminum Frames Supplier
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

Written by the company

Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you for your advice…

Thank you for your professional advice by Jack Watts on my purchase of a new front door and frame for my son and daughter in law at there home I would recommend him and the company he works for which is HomeTec

9 October 2024
Rated 4 out of 5 stars

Excellent Fitters

The fitters Tony and Jason were very polite, efficient, clean and tidy workers. Very pleased with how they executed the removal of old and installation of new window. Left my home clean and tidy.
The only reason I have not given 5 stars is because the paperwork was not correct. The home number of the installation was wrong. After a few telephone calls a pleasant lady at the office sorted it for me. But it did take a few weeks to get the revised guarantee and building regulation certificate sent. A silly error, but it was resolved to my complete satisfaction. There is a lot to praise a company if their after sales service is good.

10 August 2024
Rated 1 out of 5 stars

Contacted Hometec to request quote for…

Contacted Hometec to request quote for five new leaded sealed units. Rep came and measured up. That’s where it ended. Never got back to me with quotation. Rang them to chase up and was promised a call back, but never transpired. Obviously have too much work. Wanted to support local company, but sadly, they weren’t interested.
***Update*** The last communication I had with this company was 26/07 @ 1626 when I called to ask if my quote was available and was promised a call back that day. I received no call back and to allege I did is disingenuous at best.

7 September 2024
Unprompted review
Hometec UK logo

Reply from Hometec UK

Hi Mr Bishop, correct our engineer did attend your property to measure and quote for 5 sealed units and brought this information back to the office. We tried contacting you on a few occasions via phone as we had a query on the quote but we never got an answer from you. We feel this review is unfair, as we cannot quote something if we have a query on it and also are unable to get hold of yourself, so if you could kindly remove this review it would be much appreciated. Please feel free to call the office and discuss this matter further. *UPDATE* Your latest update is completely untrue, we have the call logs as evidence of this, we made contact with you on 15th August and left you a voicemail, which you have ignored. I will be emailing you over the call logs shortly and we can put this matter to bed.

Rated 1 out of 5 stars

This company use sub standard materials…

This company use sub standard materials which are poorly fitted the roof leaked in several places there insurance contract was not worth the paper it was written on the work was surveyed and found at fault but they refused to carry out the repairs it was a con we had to employ another company to replace the roof at a £4,000 loss they offered a great deal but it was a con

30 August 2023
Unprompted review
Hometec UK logo

Reply from Hometec UK

Hi Mr Clark, thank you for your review however we have no record of you as a customer, nor have we installed any roofs in which we have had any issues with. I can only assume that you have written this about the wrong company, so if you could please kindly delete this review and direct it towards the correct company. We will also be reporting this to Trustpilot for removal.

Rated 5 out of 5 stars

Hometec have been brilliant

Hometec have been great, thoroughly professional from start to finish. Fitters Keith & Jude were brilliant, they did a great job & extremely tidy. Would highly recommend & will be using again in the future.

9 August 2024
Rated 5 out of 5 stars

Totally Professional Quality & Service…

Totally Professional Quality & Service at the 'Right Price' from HOMETEC! Recommended to us by a a Local Building Company in Essex. What a find! .. Cannot recommend highly enough, Doors are a great Quality, Supplied & Fitted during our recent renovations. No hassles and at a Great Price! Thoroughly recommend! Well done James at INOX Builders, Essex for the heads up on this company!

16 July 2024
Unprompted review
Rated 5 out of 5 stars

GREAT FRONT DOOR SUPERBLY FITTED

We had a front door with side panels supplied and fitted. From the quote to the fitting Hometec were polite, professional and kept me informed throughout. The door itself is of high quality and the fitting was second to none with everything made good inside and out and tidy to. Many thanks to this local firm who clearly go out their way to make you feel confident in your purchase.

19 June 2024
Rated 5 out of 5 stars

Our windows are fabulous

Our windows are fabulous, Hometec go out of their way to give their customers the very best service and meet their customers requests. Great fitters always punctual, polite and tidy. First class communications from Dela in the office, she’s a lovely, patient lady. I can highly recommended Hometec

21 June 2024

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