Hometec UK Reviews 203

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the entire process pleasant and efficient. Many people highlight the exceptional service, noting the team's hard work, tidiness, and prompt resolution of any issues. Consumers are particularly impressed with the high quality of the products, including windows and doors, and the excellent standard of installation, which often leaves properties clean and tidy. However, some customers have experienced issues with product quality, specifically mentioning failing locks and shattered glass in bi-fold doors, leading to unexpected repair costs. A few other people also felt that the installation process took longer than expected due to fitters arriving late and leaving early.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the efficiency and professionalism... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality... See more

Product

Reviewers mention positive feedback about the product. Customers are consistently thrilled with the quality... See more

User experience

People report positive experiences with the overall user journey. Customers describe the process as 10/10,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial contact to final instalment I have been so impressed. Every member or staff has been so professional and assertive from start to finish and I am over the moon with the final product. Spec... See more

Rated 5 out of 5 stars

People are quick to complain when things go wrong, But I would like to say that the lads Joe & his colleague who fitted our door were curtious professional clean & tidy & above all done a realy good... See more

Rated 5 out of 5 stars

We always purchase locally when we can, and it didn't disappoint, from the start viewing the product and to see how it all worked,covering aspects of quality security and style and design, thank... See more

Rated 5 out of 5 stars

We are very pleased with our new windows and door. The guys worked extremely hard in the very hot weather. They were professional and left our property clean and tidy after the work was finished. Ther... See more


Company details

  1. Window Supplier
  2. Aluminum Frames Supplier
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

Written by the company

Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can't praise this company enough.very happy customer.

I can't praise this company enough. From start to finish they have been excellent. The double glazed windows and doors are of excellent quality and finish. The sale staff , fitters and office staff are polite and helpful and can't help you enough. The fitting team were brilliant clean tidy and very helpful.There workmanship is excellent. Very hard working .the price of the double glazing is excellent for the quality and finish.

29 April 2026
Rated 5 out of 5 stars

From initial contact to final…

From initial contact to final instalment I have been so impressed. Every member or staff has been so professional and assertive from start to finish and I am over the moon with the final product. Special thanks to Nicky in the office who has been so helpful and Joe and Jude for installation. Was on time, really friendly and did a great job! Would highly recommend.

21 April 2026
Rated 5 out of 5 stars

Great quality windows

Great quality windows. Really happy with the whole experience.
A special shout out to the installation team (Dean & Brandon) who were punctual, informative, fast, tidy & efficient. Thanks guys!
Highly recommended.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

100% professional company who ensured…

100% professional company who ensured the process was smoothly handled from start to finish.
We ordered 12 new windows and 4 doors to replace all our old ones.
The installation team did a superb job and even returned on Good Friday to finish the job.
Well done guys

3 April 2026
Rated 4 out of 5 stars

Lovely elegant windows and doors

Lovely elegant windows and doors. The aluminium frames are perfect for our house and have turned our ugly duckling of a house into a beautiful swan. The only minor negative was that the fitters would arrive at 10am and leave at 2pm which meant the installation took longer but this was not a problem for us.

13 March 2026
Rated 5 out of 5 stars

Great local company.

Windows were fitted by two great fitters Jake and Jude. They made a lovely job and were accommodating when I wanted to raise the front door. There was a slight imperfection with the head of our Bifold doors which they brought to my attention, ordered a replacement frame head and rectified it the next day.

Great service, would definitely use again.

6 March 2026
Rated 5 out of 5 stars

10/10

From start to finish our experience with Hometec was 10/10.
Our installers Jude & Jake were great & so lovely, polite & efficient!

23 February 2026
Rated 5 out of 5 stars

Excellent company

Excellent company. There was a mistake in one of the glazing sizes, but this was rectified within a few days. I am very happy with the finished product. This company were a recommendation to me from a friend and I would definitely recommend them!

5 February 2026
Rated 5 out of 5 stars

Excellent customer service

I had a problem with French doors that had been installed for several years which would not lock. Hometec responded as an emergency and I was able to secure the house. The fitter was very friendly and efficient. Excellent customer service.

11 February 2026
Rated 5 out of 5 stars

Very happy customer …

People are quick to complain when things go wrong, But I would like to say that the lads Joe & his colleague who fitted our door were curtious professional clean & tidy & above all done a realy good job.
So from my experience I would definitely recommend Hometec from the sales team survey and finally installation. Thanks again.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great journey from start to finish was…

The journey from start to finish was very good. I was able to explain what we wanted, discuss the details of the design and review them before finalising. The installation crews were polite and helpful. They worked cleanly and unobtrusively and explained what they were doing. They listened to our comments and adjusted the work to suit out requirements.

The quality of the products are excellent and the installation was finished to a high standard. We are very pleased with the results.

6 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look