Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more
Company replied
Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more
Company replied
I have bought a few desktop fans from this company and one stopped working. I contacted them and even though demand was high because of the heatwave they sent another immediately without question - I... See more
Company replied
Company details
Written by the company
Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.
Contact info
Unit 7 Wadsworth Business Centre, 21 Wadsworth Road, UB6 7LQ, Greenford, United Kingdom
- 02089980118
- sales@homesuppliesdirect.com
- homesuppliesdirect.com
4.8
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As advertised
25 November 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear everything met your expectations. We really appreciate your support and hope to serve you again soon.
Price of the 2.75l Sistema storage…
Price of the 2.75l Sistema storage boxes and delivery time were excellent
25 November 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear that you were happy with the price of the 2.75L Sistema storage boxes and the delivery time. We really appreciate your support and look forward to serving you again soon.
Reply from Home Supplies Direct ltd
Hi Tony,
Thank you for your wonderful review! We're really pleased to hear that you were happy with our quick and efficient delivery.
If you ever need anything in the future, we’re always here to help! 🌟
Kind regards
HSD Customer Services Team
Amazing Customer Service and Fast Dispatch
I found my all-time favorite Minky jumbo pegs here and ordered 10 packs to be shipped to me, overseas. Unfortunately the wrong size peg was sent out by mistake, but upon contacting Home Supplies Direct, they immediately apologized for the packing error, asked me to keep the erroneous pegs I received, dispatched the correct size within 24 hours for all 10 packs that I had initially ordered, and the corrected shipment was received very quickly, despite me ordering from the USA, and the order having to ship overseas and clear customs. Home Supplies Direct definitely exemplifies what it means to provide extraordinary customer service, and their prices are fair and their products are great quality. I would definitely not hesitate to purchase products from their website, again. Thank you to Home Supplies Direct for providing such great customer care!
21 October 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and products. Your support means a lot, and we look forward to serving you again soon!
Ive tried many a time to call them…
Ive tried many a time to call them during the day and every time I've called the phone is not answered same message all the time ,we are unable to take your call try again later
14 October 2025
Reply from Home Supplies Direct ltd
Hi Mr Chesnaye,
We’re sorry you had difficulty reaching us by phone. During the Diwali holiday, we were running with a reduced team, which limited call availability. Our office team was able to assist you via email, adding the additional items to your order, and your combined order was delivered within the expected timeframe.
Thank you for your patience and understanding. If you need any further help, please contact us at sales@homesuppliesdirect.com or +44 (0) 208 998 0118.
Really helpful customer service and…
Really helpful customer service and good quality product. It wasn't exactly what I had in mind but the quality was excellent and their help was brilliant.
13 October 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you, Daisy! We're so glad to hear you were happy with our customer service and product quality. We really appreciate your feedback and hope to serve you again soon!
Good communication and service
Good communication and service. Parcel delivered quickly. Thank you very much.
1 October 2025
Reply from Home Supplies Direct ltd
Thank you so much, Ian! We’re thrilled you’re happy with our quick delivery and service, and we would love to serve you again!
Rapid delivery of Gorilla Glue by next…
Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I had a query.
15 September 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your kind words! We’re glad your Gorilla Glue arrived quickly and you were happy with our service. We look forward to serving you again!
Great service
Brilliant service and great prices. Purchase was sent promptly using the 48 hour tracked with Royal Mail. Good email updates too. I’d definitely use this firm again.
5 September 2025
Unprompted review
Reply from Home Supplies Direct ltd
Hi Janie,
Thank you so much for the lovely review! We’re thrilled you found our service brilliant and our prices great. 😊 It’s great to hear your order arrived promptly via Royal Mail Tracked 48 and that the email updates were helpful.
We really appreciate you choosing us and look forward to welcoming you back again soon. If there’s ever anything you need, just let us know.
Warm regards
Excellent service.
The company replied immediately when I let them know a part was missing from my item. The part arrived at my home in a matter of days. Outstanding service.
4 September 2025
Unprompted review
Reply from Home Supplies Direct ltd
Hi David, thank you for your kind words! We’re so pleased to hear that our team was able to resolve the issue quickly and get the missing part to you without delay. Providing outstanding service is always our goal, and it’s great to know we delivered for you. We really appreciate your feedback and support!
Reply from Home Supplies Direct ltd
Hi Richard,
Thank you for your kind words! We’re delighted to hear you found our service quick, good, and at a very good price. Your feedback means a lot to us, and we look forward to helping you again in the future.
Ordered Product and Delivered Quickly
Ordered Product and Delivered within 3 day timescales quoted. Product was silicone sealant application shaping kit which worked very well. Happy with company.
30 August 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you, Steve, for taking the time to leave us a review! We’re so pleased to hear your order arrived within the quoted timeframe and that the silicone sealant shaping kit worked well for you. It’s great to know you’re happy with both the product and our service. We look forward to helping you again in the future!
Hozelock connectors, great price and service. I recommend this seller
Great price and service. Reccomended
16 August 2025
Reply from Home Supplies Direct ltd
Thank you so much for your kind review! We're delighted to hear you were happy with the price, service, and your Hozelock connectors. Your recommendation means a lot to us, and we look forward to serving you again soon.
Good service!
Fast and polite service. Communication is very pleasant. Current problems are solved quickly and adequately.
11 August 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your lovely feedback! We're so pleased to know you found our service fast, polite, and helpful. Clear communication and quick solutions are very important to us, so it’s great to hear this was your experience. We really appreciate your support!
Reply from Home Supplies Direct ltd
Thank you for your review! We're glad you were happy with our service and look forward to helping you again.
Quick efficient transaction.
The delivery of an item difficult to obtain elsewhere was prompt and efficient, with the item arriving in good condition. No problems at all.
29 June 2025
Reply from Home Supplies Direct ltd
Thank you for sharing your experience! We're delighted we could provide the item you needed quickly and efficiently, and that it arrived in perfect condition. It’s wonderful to know everything went smoothly, we really appreciate your feedback!
Shipment was very well packaged
Shipment was very well packaged, and arrived quickly. Definitely an honourable company and I would certainly deal with them again...Janis
23 June 2025
Reply from Home Supplies Direct ltd
Thank you, Janis! We’re so pleased to hear your order arrived quickly and well packaged. Your kind words mean a lot to us, and we’d be delighted to serve you again anytime.
Reply from Home Supplies Direct ltd
Hi Esther Y.,
Thank you so much for taking the time to leave us a review! We're really pleased to hear that your art supplies arrived safely and you were happy with your experience. As a small family-run business, your support means a lot to us.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind Regards,
The Home Supplies Direct Team
Reply from Home Supplies Direct ltd
Hi Carrie,
Thank you so much for your kind words! We're really glad to hear you were happy with our service, communication, and prompt delivery. Your support is truly appreciated.
If you ever need anything else, we’re always here to help.
Kind regards,
The Home Supplies Direct Team
Exceptional customer service
Ordered online through Amazon and parcel arrived when they said but we were one short. Contacted them and the service from then onwards was exceptional. Communication, parcel received next day, couldn't have asked for more. Superb.
26 June 2025
Unprompted review
Reply from Home Supplies Direct ltd
Hi Derrick,
Thank you for taking the time to leave us such a thoughtful review. We're very sorry again for the initial shortfall in your order, but we're delighted to hear our team was able to resolve things quickly and to your satisfaction.
Your kind words about our service and communication mean a lot to us. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
The Home Supplies Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.