Wonderful Byron the sales associate was very helpful. My iPhone 12 got a charger stuck in the mobile & he was super confident that he tweaked it back out from my phone!!!!!!!!! Marvellous work. He’... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am often stressed out and extremely tired throughout my working day as I'm so busy multi-tasking and cleaning. So, whenever I need extra tools or work materials I must have a face that retailers tak... See more
Company replied
My order never arrived. Their website says "processing" I emailed Leyland about it and they just our records show it has been delivered. I replied to say it was not delivered and they kindly gave me a... See more
Company replied
I have recently used Leyland high gloss white solvent paint. It is absolutely brilliant, it has a beautiful soft sheen finish, very easy to apply, covers in one coat and very little odour. Compared... See more
Company replied
Company details
Written by the company
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Contact info
Fourth Way 24, HA9, Wembley, United Kingdom
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
4.0
Great
362 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never recieved order
Never recieved order, money was returned to my account no explaination given.
6 April 2026
Reply from Leyland SDM
Hi Malcolm,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not receive your order and to have the payment returned without any explanation.
This isn't the standard of service we aim to provide. If you’d be willing to contact our customer service team on info@leylandsdm.co.uk with your order details, we’d appreciate the opportunity to look into what happened and provide further clarification.
Many thanks.
Great shop
Great shop. Always super helpful staff. Today in particular Mel was very kind knowledgeable and helpful.
18 April 2026
Unprompted review
Reply from Leyland SDM
Hi Ben,
Thank you for your lovely review. We’re so pleased to hear you always find the shop helpful, and especially that Mel stood out during your recent visit. We’ll be sure to pass on your kind words to her. We really appreciate your support and look forward to welcoming you back soon.
Many thanks.
Well I've ordered for the second time
Well I've ordered for the second time. Ordered for delivery but still waiting on it the first time I got a refund this time I'm waiting on it. Who ever made the website has either put click and collect into the same button.coz I pressed the delivery. So am I going to get my item that I ordered or not.
13 April 2026
Reply from Leyland SDM
Hi William,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. This is not the level of service we aim to provide. We understand how frustrating this has been. Your comments regarding the website journey have been noted and will be shared with the relevant team for review.
Many thanks.
Efficient prompt service
Efficient prompt service, the gentleman called to check an item before confirming pickup.
11 April 2026
Reply from Leyland SDM
Hi,
Thanks for the lovely feedback, we're happy to hear you found our service prompt and efficient and will pass your kind words on.
Many thanks.
Prompt delivery
31 March 2026
Reply from Leyland SDM
Hi Will,
Thanks for the feedback, we're pleased to hear you received your order promptly.
Many thanks.
Order was unable to be delivered to…
Order was unable to be delivered to home address in North East despite this being the second order and we had received the first order. Numerous phone calls to various numbers who were unable to help or provide a customer service number so spent ages on phone chasing an order. Eventually spoke to someone in Finance who went out the way to help and kept up to date with us and payment returned and ordered cancelled as unable to deliver even though explained had received first order but pleased with the ladies help in finance as was getting stressful with all the calls and unable to help.
4 April 2026
Reply from Leyland SDM
Hi Graeme,
Thank you for taking the time to share your experience, and we’re really sorry to hear about the issues you faced with your second order. We completely understand how frustrating it must have been, especially after successfully receiving your first delivery.
This isn’t the level of service we aim to provide, particularly when it comes to communication and support. We’re looking into what may have caused the delivery issue and why it was so difficult to get clear assistance.
We’re pleased to hear that our colleague in Finance was able to step in and support you during what sounds like a stressful situation and once again apologise for any inconvenience caused.
Many thanks.
I have tried to cancel this order and…
I have tried to cancel this order and get a refund however no one has been responding to my emails and I have not received a confirmation email in regards to collecting the items either. I would much appreciate confirmation that a refund is being processed.
9 April 2026
Reply from Leyland SDM
Hi Kelly,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
Easy to order products and quick click…
Easy to order products and quick click and collect
7 April 2026
Reply from Leyland SDM
Hi Michelle,
Thanks for the 5-star review! We're thrilled you found our click and collect service easy and convenient.
Many thanks!
Yasin at Victoria Warwick Way is always…
Yasin at Victoria Warwick Way is always very helpful and very patient with all of sort of questions to make sure you get the right product.
Thank you
4 April 2026
Unprompted review
Reply from Leyland SDM
What a brilliant review, thanks. We’re pleased you were happy with the service, and hope to see you again soon.
Hassan was so helpful in finding the…
Hassan was so helpful in finding the right color for me and helping with options
31 March 2026
Unprompted review
Reply from Leyland SDM
Hi Shokhida,
Thanks for the lovely review. We're pleased you had a great experience and will pass on your kind words to Hassan.
Many thanks,
The Leyland Team.
Blade was amazing with customer service…
Blade was amazing with customer service artira as well they made my day
30 March 2026
Unprompted review
Reply from Leyland SDM
Hi Ljiljana,
Thanks for the 5-star review! We're pleased to hear Blade was able to assist you, and your day was made! We appreciate you taking the time to leave such positive feedback and will pass this on.
Many thanks.
The service was quick and despatch and…
The service was quick and despatch and delivery prompt .. unfortunately I will have to give the product a quick whirl in the lathe to get it to fit and work as slightly too big OD
23 February 2026
Reply from Leyland SDM
Hi Nicola,
Thanks for the feedback. We're sorry to hear the product is slightly too large, we will pass that on to our team. If you have any queries, please do not hesitate to get in touch.
Many thanks.
Yasin was very helpful ☺️
8 March 2026
Unprompted review
Reply from Leyland SDM
Hi Alexander,
Thanks for the 5-stars! Yasin will be thrilled to hear such lovely feedback, we will pass your kind words on.
Many thanks!
Super professional and helpful staff
Yasin (at the Warwick way, Victoria store) was really helpful and went above and beyond to make sure I was happy with my purchase, exploring all options available to me.
7 March 2026
Unprompted review
Reply from Leyland SDM
Hi Malouza,
Thanks for such lovely feedback, we will pass your kind words on to Yasin and look forward to welcoming you in-store again soon.
Many thanks.
First class service and delivery
First class service and delivery, product very good 👍🏼.
3 March 2026
Reply from Leyland SDM
Hi Diesel,
Thanks for the 5-stars! We appreciate the feedback!
Many thanks.
I popped in to buy a paint scrapper and…
I popped in to buy a paint scrapper and struggled to find it. However, Yasin asked to help me and took me to the correct place. Much appreciated! Thank you for great customer service.
6 March 2026
Unprompted review
Reply from Leyland SDM
Hi Jacqueline,
Thank you for taking the time to leave a review. We always strive to go the extra mile, so we're thrilled to hear you have had a wonderful experience in-store. We will pass your kind feedback on to Yasmin.
Many thanks.
Ordered online
Ordered online
Paid for next day delivery
No email confirmation
Not delivered 3 days later
Refund requested
Awful!
2 March 2026
Reply from Leyland SDM
Hi Mr Horner,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
Reply from Leyland SDM
Hi Stephen,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please can you email info@leylandsdm.co.uk, so we can look in to this further and rectify this.
Many thanks.
Delivery was promised next day and…
Delivery was promised next day and didn’t arrive till following day.
25 February 2026
Reply from Leyland SDM
Hi Nina,
Thank you for taking the time to leave feedback. We're sorry you've had this experience with us, please can you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
Delivery perfect.
Great price for the products purchased and absolutely delighted with delivery ahead of schedule.
18 February 2026
Reply from Leyland SDM
Hi Michael,
Thank you for the feedback. We're thrilled to hear you're happy with both the price of our products and the delivery. Thanks again for leaving such a lovely review.
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