Homesquare Reviews 

Homesquare and
Prepac Manufacturing Ltd.
prepacmfg.com - www- prepacmfg.com
DO NOT WASTE YOUR MONEY OR TIME - DO NOT BUY PrePAC Products ANYWHERE

My experience with both is as follows:
Email to Homesquare:
Greetings,
I have notified your office of a deficient delivery related to the above subject order (One package of three) has been lost by UPS.
I have just finished speaking with Brandy at Prepac. She confirmed the third package of three to be delivered with this order is in "Lost Status" with the shipper UPS.
There was no consideration or concession offered by Brandy at Prepac to replace the missing package - only her story of "I am expected to wait" until UPS has admitted the "Lost Package" cannot be located.
I do not have the time to wait for issues that Prepac has the shipper they chose - I will wait 24 hours then dispute the charges on my credit card and return this order to you.
Please forward your return shipping labels by 2:pm EST on 7/30/2021.
Sincerely,
Brad Leedham
________________________________________________
Email from Home Square - 12 DAYS LATER:

HomeSquare - Inquiries inquiries.homesquare - at - cymax.com

Hello
Hope this message finds you well.

Upon review of your order we see you had received 2 out of 3 of your cartons. The third carton via UPS 1Z5R4W290313130961 shows to still be in transit however may also be lost.

Please confirm if you would like to proceed with a free replacement for the missing carton plus a 10% discount, or initiate a return for a full refund.

We sincerely apologize for any inconvenience this may have caused and look forward t your response.

Kind Regards,

Homesquare Customer Support
_______________________________________________
Why has it taken two weeks for you to acknowledge my email notice of deficient delivery - with your response that I INFORMED YOU OF 12 DAYS AGO?
Why is there any question about OVERNIGHTING the missing parts box lost by the carrier ?
Why would I trust you to deliver the LOST parts - two weeks after the notice of deficient delivery was sent on July 29, 2021.

- - - - - This order was paid for on 7/19/2021 - - - -

It takes 13 days for your company to acknowledge a delivery mistake AFTER THE CUSTOMER HAS NOTIFIED YOU ??

The manufacturer didn't care enough to correct the lost delivery when notified - There is no concern for customers ANYWHERE in this !!
As of this email you have taken "no action" to correct your mistake.

REFUND THE FULL PAYMENT IMMEDIATELY

There is no change in my position as I have had to sleep on the floor since this started 13 DAYS AGO!!

Worst, I ordered a mirror weeks ago. FedEx listed it as damaged and was being returned per sellers request. Trying to get a replacement has been a nightmare. No one can give me a answer of when or if a replacement is coming or out of stock. Think twice before you order from this company.

Scam won't email u back I'm calling my bank to refund they aren't worth my time after months of back and forth they now won't answer any emails

Emailed to get shipping status after waiting 48 hours they allow themselves to reply after the order did not ship as promised. Called and got Kenny who refused to help or transfer to someone in customer service. Canceling this order before weeks go by like the other reviews.

This is the worst company ever.
I ordered coffee table and end tables in dark brown. Steve Silver- lola coffee table with end tables.
They sent me black. I emailed them and they told me they would check with the "manufacturer".
They were told that it only comes in black.
Contacted them ,let them know that its deceptive business practice and false advertising to sell something ,you claim doesn't exist.
I had to take it back to the store.
This has gone on for over 2 1/2 weeks.
I still have not gotten my money back.331.99$ plus tax I have not received back at this point.
At this point I'm considering sueing them for what they have put me through.

Chairs are excellent quality! Perfect for our needs. Box was a bit damaged when it arrived but the chairs were not damaged thankfully. Easy to assemble too.

My cupboards were exactly what I expected. The directions on putting them together were very clear and easy to follow. I am very happy with way they look.

I’ve purchased these same cabinets before however for some reason they became unavailable via the usual big box stores. I continued to look on line until I found home square. The price was reasonable and the staff friendly when I called with a couple of questions. I placed my order via their website without a glitch and the best part is they arrived sooner than expected. Definitely bookmark their website.

My dining room set arrived yesterday. It was in perfect condition. I had spoke to customer service rep and they gave me a delivery date. Arrived on schedule. The customer service rep was really nice . Thank you home square for an easy purchase. I am now looking for more furniture on the website. I definitely will be a return customer.

Customer service chose not to respond to my concerns until after the 60-days so they could rely on the return policy to refuse to return the items purchased which are still boxed in the original packaging never opened. No one will call to discuss the matter. They only respond via email. Extremely poor customer service & product guarantee.

My order came just when it was supposed to, but it was the totally wrong color. So I was very disappointed and probably won't order from home square ever again.
Thanks very much, Susan Stocchi

Terrible customer service. They lost my furniture and won't refund me until they can locate it. I have been told they will get back to me in 1-2 business days 5 times and I never hear back. Do not order from this site.

Bought a buffet from Homesquare. Was sent the wrong item and the top board was broken on one end. Tried day after day to contact customer service to no avail. Homesquare should be made to stand by their products. Their customer service is nonexistent. Do not buy from them!

Would NOT recommend purchasing furniture from this site.

We ordered a sectional couch and the hooks to attach the two sections together are misaligned so not all of the legs are touching the ground and the two sections are slightly offset from one another.

HORRIBLE customer service- they have a phone number to call ONLY for new orders. Customer service for existing orders is only handled through email, and they are atrocious with responding- won't respond for months, we follow up, receive one response and then no follow up or action taken. Last correspondence was they promised to send additional parts (which isn't the issue in the first place) and we have not received the parts and they have not replied to our latest email letting them know the parts never arrived.

We bought this couch over a year ago and the issue is still unresolved. Not worth it.

DONT NOT PURCHASE FROM Cymax or Homequare. Horrible company to do business with. I would give a -5 if possible.

I Purchased a outdoor table and 4 stools from walmart.com but they were sold by Homesquare.com. it was $700 for the set. They were supposed to be brown. The few pieces I received were black. The order was missing 2 stools, the table top and the hardware for the table. Very very disgusted to say the least

Worst experience ever! Ordered a vanity that was delivered with a broken sink which damaged the cabinet. They only replaced the sink and not the cabinet. Vanity was supposed to be preassembled which is now left for us to figure out and gave us no discount. They refuse to speak on the phone only through email. Terrible experience. Stay clear!

Worst worst!!!!! I wish I saw this before I bought my sofas from Walmart.com the original seller is home square!! The site on Walmart says you can return it to Walmart and Walmart does not take them back, now customer rep wants me to take them to ontario which is 3 hours away to take the items and maybe get a refund? Wth! Maybe!!!! This is the worst worst company!!!!! Don’t buy! The sofas were hard not what we expected and cheaply made not worth 1300 I paid!

In the end we decided to purchase a similar leather sectional from a more reputable and customer friendly company "Overstock" this company had much better reviews the item was similarly priced and customer service was very helpful. Although we're still waiting for delivery of the leather sofa I feel much more confidant of the final outcome. Go with your gut feeling when dealing with suppliers.

Homesquare is a legitimate scam. Ordered an expensive mirror. Waited and waited. Got a shipment confirmation. It never arrived. Sent 40 something emails. They promised me a refund. I never got my money back. Straight up thieves. Don't know how they sleep at night. What goes around comes around, Homesquare.