Homesquare Reviews 417

Horrible! Sent me broken furniture. Very bad communication and customer service.

UPDATE:11/1
I have received a full refund. Finally spoke with someone who assured me that I would receive a full refund and I did. So I added a star for that. Would still not order thru them bc it was a very stressful process. As someone else said…maybe ok if everything goes as planned, but that’s a BIG if. They need a new shipping company for sure.
—————————————————————I wish I had read the reviews before I ordered with this company. Orders a sofa table from them that was much cheaper than what was offered in stores…buyer beware…all that glitters isn’t gold. The initial delivery date was supposed to be ~ 10/6. Well then I received a message from Metropolitan Warehouse that it would be 10/16. I arranged for the “ white glove” delivery. I was told that I would receive a courtesy call with a delivery window timeframe…never happened. I wasted precious time on a rare somewhat work free Saturday. By 5 pm, I called bc I hadn’t heard from anyone. They told me that they were delayed by problems with a delivery earlier in the day, but that they would be on their way. I was stop #10 and they were on #7. Never heard from anyone again. Tried to call later that night and nothing but VM’s saying they were closed. No one had called even by noon on Monday when I was finally able to break away from work. So I spoke with Homesquare who connected me on a 3 way call with the delivery company. The company confirmed that their Saturday deliveries were not completed, adding that there was no explanation why. Then they said that the soonest they could deliver it was 10/26, which I couldn’t do. I told them I just wanted my money back. They said sure and the order was canceled. But the. I asked them what about all of the fine print of if you cancel an order that you would have to pay shipping costs, restock fees. The Homesquare rep just started stuttering finally saying it would “try” to make sure that didn’t happen and that he was escalating this to a higher level. I asked to speak with someone at a higher level both with that rep and another one with whom I spoke to later. They talk around that and you are just told that they will call you back or send an email. Only thing 2nd rep offered was that they would “try” to make the shipping company pay, but no guarantees. Then at end of day I received a nondescript email from customer service saying unfortunately the item had already shipped and they would refund my money once the order is rerouted. My main question still was not answered, so I will have to try to c if I have recourse thru my bank bc I refuse to pay them a couple of hundreds of dollars for shipping that didn’t occur and don’t know if it was ever going to occur. They obviously keep using the same pathetic company, as I saw their name in an earlier post. No reason for any of them to stop being shady and thieving…yes thieving individuals…when there is no real consequences for their crooked behavior…IF YOU VALUE YOUR MONEY…for me over $1300…STAY AWAY!!!!

DON’T SHOP WITH THEM. They completely screwed up my order and then asked me to tell them what I received. There are no words. Shop ANYWHERE else. I am reporting them to the Better Business Bureau. Any other company can do better than them. Disgruntled in Brooklyn

I ordered a rug from Homesquare through Walmart. I got a notification that it was shipped with an expected delivery date four days later. Two weeks goes by and nothing. It turns out that they never actually shipped it. I contacted Walmart who reached out to Homesquare. Homesquare cancelled the order. They did refund my money a few days later. I will never deal with this company again.

Ordered desk through Walmart but seller is Homesquare. Was sent through FedEx which was delayed. 1 of 2 boxes finally arrived but FedEx couldn't find 2 of 2 box. Contacted Homesquare who gave me another tracking # which FedEx said they found it and refused to deliver because it was damaged. Asked for a refund which they finally gave me BUT refused to give me the tax I paid. Walmart reimbursed me for the tax BUT THEY ALSO REFUSED TO PICK UP THE 1ST BOX!! They LIED and said they can't schedule it to be picked up BUT I ordered this same desk through another seller on AMAZON who didn't hesitate to schedule the pick up of that order. Horrible experience. I kept requesting they pick it up and they kept telling me to either donate it or throw it away. The box is too heavy for me to move and who the hell is going to want a half of desk.

Zero care at all. I ordered an item that ended up getting held up in shipping. I contacted Homesquare and they gave me a response that made it clear that they not only had not bothered to look up the order and shipping information to assist in any way, they didn't even read my email about what the issue was. Waited a little linger hoping the shipped item would appear and contacted them again, to get a similar response. When I pointed out that it was obvious that they had not read the issue and I was looking for assistance bc the item was expensive, desperately needed, and at this point a month late, they simply refunded me the total amount (I never once asked for a refund, just assistance in communicating with the shipping company to get the order).

I have a feeling that this company is probably ok if absolutely nothing goes wrong, but if you have an issue you are not going to get help. Would NOT order from again.

We received our order when we were told it would be. Absolutely what we expected. One of the screws we received was stripped. We contacted home square & we were shipped new screws. We really like our tables we ordered.

I purchase a chair on 6/28/21. And here it is 2 months later and I can't get a reply on the status of my order. I emailed them on 6/29/21no reply, 7/1/21 no reply, 7/08/21 no reply, 7/19/21 no reply and today. I have already paid for these item. I think it very bad customer service that you can't even get an updated. I would like my money back please.

My item on July 16, 2021. I received a message on July 19, 2021 that my item was shipped to the delivery company. The delivery company called me on 7/21/2021 to schedule delivery and I advised that my ZIP Code was incorrect.I was advised that I had to call Home Square to correct it which I did. I have yet to receive an updated date on shipping or my item. Home square customer service is very responsive, however it seems that the delivery company metropolitan is not as they are HS is not able to provide me with updated shipping info. I am beyond frustrated at this point!!!

Homesquare and
Prepac Manufacturing Ltd.
prepacmfg.com - www- prepacmfg.com
DO NOT WASTE YOUR MONEY OR TIME - DO NOT BUY PrePAC Products ANYWHERE

My experience with both is as follows:
Email to Homesquare:
Greetings,
I have notified your office of a deficient delivery related to the above subject order (One package of three) has been lost by UPS.
I have just finished speaking with Brandy at Prepac. She confirmed the third package of three to be delivered with this order is in "Lost Status" with the shipper UPS.
There was no consideration or concession offered by Brandy at Prepac to replace the missing package - only her story of "I am expected to wait" until UPS has admitted the "Lost Package" cannot be located.
I do not have the time to wait for issues that Prepac has the shipper they chose - I will wait 24 hours then dispute the charges on my credit card and return this order to you.
Please forward your return shipping labels by 2:pm EST on 7/30/2021.
Sincerely,
Brad Leedham
________________________________________________
Email from Home Square - 12 DAYS LATER:

HomeSquare - Inquiries inquiries.homesquare - at - cymax.com

Hello
Hope this message finds you well.

Upon review of your order we see you had received 2 out of 3 of your cartons. The third carton via UPS 1Z5R4W290313130961 shows to still be in transit however may also be lost.

Please confirm if you would like to proceed with a free replacement for the missing carton plus a 10% discount, or initiate a return for a full refund.

We sincerely apologize for any inconvenience this may have caused and look forward t your response.

Kind Regards,

Homesquare Customer Support
_______________________________________________
Why has it taken two weeks for you to acknowledge my email notice of deficient delivery - with your response that I INFORMED YOU OF 12 DAYS AGO?
Why is there any question about OVERNIGHTING the missing parts box lost by the carrier ?
Why would I trust you to deliver the LOST parts - two weeks after the notice of deficient delivery was sent on July 29, 2021.

- - - - - This order was paid for on 7/19/2021 - - - -

It takes 13 days for your company to acknowledge a delivery mistake AFTER THE CUSTOMER HAS NOTIFIED YOU ??

The manufacturer didn't care enough to correct the lost delivery when notified - There is no concern for customers ANYWHERE in this !!
As of this email you have taken "no action" to correct your mistake.

REFUND THE FULL PAYMENT IMMEDIATELY

There is no change in my position as I have had to sleep on the floor since this started 13 DAYS AGO!!

Worst, I ordered a mirror weeks ago. FedEx listed it as damaged and was being returned per sellers request. Trying to get a replacement has been a nightmare. No one can give me a answer of when or if a replacement is coming or out of stock. Think twice before you order from this company.

Scam won't email u back I'm calling my bank to refund they aren't worth my time after months of back and forth they now won't answer any emails

Emailed to get shipping status after waiting 48 hours they allow themselves to reply after the order did not ship as promised. Called and got Kenny who refused to help or transfer to someone in customer service. Canceling this order before weeks go by like the other reviews.

This is the worst company ever.
I ordered coffee table and end tables in dark brown. Steve Silver- lola coffee table with end tables.
They sent me black. I emailed them and they told me they would check with the "manufacturer".
They were told that it only comes in black.
Contacted them ,let them know that its deceptive business practice and false advertising to sell something ,you claim doesn't exist.
I had to take it back to the store.
This has gone on for over 2 1/2 weeks.
I still have not gotten my money back.331.99$ plus tax I have not received back at this point.
At this point I'm considering sueing them for what they have put me through.

Chairs are excellent quality! Perfect for our needs. Box was a bit damaged when it arrived but the chairs were not damaged thankfully. Easy to assemble too.

My cupboards were exactly what I expected. The directions on putting them together were very clear and easy to follow. I am very happy with way they look.

I’ve purchased these same cabinets before however for some reason they became unavailable via the usual big box stores. I continued to look on line until I found home square. The price was reasonable and the staff friendly when I called with a couple of questions. I placed my order via their website without a glitch and the best part is they arrived sooner than expected. Definitely bookmark their website.

My dining room set arrived yesterday. It was in perfect condition. I had spoke to customer service rep and they gave me a delivery date. Arrived on schedule. The customer service rep was really nice . Thank you home square for an easy purchase. I am now looking for more furniture on the website. I definitely will be a return customer.

Customer service chose not to respond to my concerns until after the 60-days so they could rely on the return policy to refuse to return the items purchased which are still boxed in the original packaging never opened. No one will call to discuss the matter. They only respond via email. Extremely poor customer service & product guarantee.

My order came just when it was supposed to, but it was the totally wrong color. So I was very disappointed and probably won't order from home square ever again.
Thanks very much, Susan Stocchi