Very easy to understand. All information was available and clear. Options for add-ons were clear and precise as to cost per month and the annual total. The total breakdown of inclusions/exclusions of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned Homeprotect as part of my search for annual house and contents insurance. I am away from home for a long period of time each year and many companies won't cover this. Both member of staff I... See more
Company replied
All the practical steps to renew my policy were straightforward and trouble free. Unlike so many insurance companies, Homeprotect didn't ask for an increased renewal cost but offered a slightly reduce... See more
Company replied
Homeprotect staff are friendly, knowledgeable and helpful. It's great that your website can easily calculate the re-build cost range of a home. Some other insurers don't have this facility. It was... See more
Company replied
Company details
About Homeprotect
Written by the company
We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.
Specialist home insurance for a wide range of circumstances
We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We cover listed, non-standard construction, second and holiday homes, homes rented on airbnb, customers with lodgers, landlords, customers with past convictions or financial difficulties, larger homes with more than 6 bedrooms, childminders and many more!
Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.
Get your home insurance quote now
Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, included in your policy as standard.
Speak to our call centre team if you have questions
We understand that you are bound to have some questions, especially if your property or the way you use the property is classed as a bit unusual. Please call our team, we’re here to help. We're available on the phones until 8pm on weekdays and on Saturday mornings.
5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.
24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.
What we don’t cover
We also think it’s important to be clear on.
Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet
To find out more, please visit: www.homeprotect.co.uk
Contact info
CI Tower, KT3 4HG, New Malden, United Kingdom
- 0330 660 1000
- marketing@homeprotect.co.uk
- homeprotect.co.uk
4.5
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Homeprotect
Thank you for the positive feedback, Nigel! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
very easy to do and clear to…
very easy to do and clear to understand,had follow up email but no rushing me to comit
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback, Dee! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Emma was very thorough and…
Emma was very thorough and knowledgeable a credit to the company!
24 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Vince! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Simple and straightforward
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
The online application was easy.
The online application was easy.
I did need to use live chat to confirm a few details and they were extremely thorough and helpful.
24 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Andrew! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Quick and Reasonable
Very straightforward and easy to purchase. Quick transaction. Price is also very reasonable.
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Lisa! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Quick and easy
24 July 2026
Unprompted review
Reply from Homeprotect
That's what we like to hear, Dawn! Thank you for your 5 Star review. The Homeprotect Team.
Very easy to understand
Very easy to understand, very easy to use even for a dinosaur like me! No hidden extras, clear and precise
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Lynne! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Fast and easy.
23 July 2026
Unprompted review
Reply from Homeprotect
That's what we like to hear, Lawrence! Thank you for your 5 Star review. The Homeprotect Team.
Only place we could find unoccupied…
Only place we could find unoccupied home insurance and could do it online!
23 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
steer clear of Home protect insurance AXA
steer clear of Home protect AXA
my first claim in over 40 years of buying home insurance and not cheap over £500 smashed my laptop with the reclining chair even tried to get it fixed myself couldnt so made a claim
been told only had the basic cover how can it be basic over £500 it should be covered under items less than £1500 not itemised but they say not i will have to refer this to trading standards i think is is a absolute con
25/7/2026 reply i have filed the claim on line on the home protect claim form and called the claim office I closed the recliner onto it i even took it to a repair shop firstto pay for it my self could not fix it now because i didnt itemise its not covered even though items under £1500 are covered ?
over 40 years not a claim 1st claim not covered WOW!!
Home protect AXA came back asking for details even though I had completed all the claim online
I have not had any contact since the disgusting decision by this company
How they get out of paying
Now the 28/7/2026
I have called today no one knows about trust pilot review called the claims team customer service they have no idea someone has contacted me from home protect AXA
Up date 12;49 28/7/2026
Home protect utter wasters
as you can see i had to chase them ref there request for information so they can help thats just a scam to get something on trust pilot they just repeated what was said earlier i had a basic policy for £500 !!!! it did not cover the laptop who has a desktop in 2021
23 July 2026
Unprompted review
Reply from Homeprotect
I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please respond to the request for further information so we can escalate the matter and resolve it as quickly as possible. Thanks, The Homeprotect Team.
Their website is down...
1) Their website is down, I cannot access my documents which I need to send to the mortgage company.
It doesn't look great in 2026 when a company's IT is down during business hours.
UPDATE:
2) When I could eventually access my policy documents, they had failed to send me a letter confirming that I had renewed my policy at that time. This meant I was unable to prove buildings insurance was in place to my mortgage lender which meant a delay to that process required me to contact Homeprotect.
Thankfully Ayanda was very efficient and sorted out the problem quickly on the call and the letter was issued, but I should not have had to chase in the first place and waste my time on the phone with them.
23 July 2026
Unprompted review
Reply from Homeprotect
Thank you for taking the time to share your feedback, Mike, and we’re sorry to hear you are dissatisfied with your experience. We understand how important this matter is to you. I’ve already raised this with our complaints team. They will contact you shortly. Please be assured that we are fully committed to a fair and impartial process. Thank you for giving us the chance to resolve this. The Homeprotect Team.
Best Price by far
23 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Terminating policy due to financial constrain
Called to discuss the end of my insurance due to financial difficulty. The adviser was sympathetic and understanding and gave the best possible advice.
23 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Renewed at premium acceptable to us…
Renewed at premium acceptable to us consumers.
23 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Amjad! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Great cover and price went down the…
Great cover and price went down the following year too
23 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Joanne! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Very pleased with the way the call was…
Very pleased with the way the call was conducted. Helpful advice and professional manner. Very impressed
23 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
I used your chat option before deciding…
I used your chat option before deciding on who to use for my insurance. Nisha was very helpful
23 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Reply from Homeprotect
That's what we like to hear, Kellie! Thank you for your 5 Star review. The Homeprotect Team.
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