Home Image Direct Reviews 2,069

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, and are very satisfied with the efficient order processing and fast delivery services. Many appreciate the wide selection of wallpapers available and the helpfulness of the customer service team. However, some customers reported issues with receiving incorrect items or samples that did not accurately represent the product. A few also mentioned problems with batch numbers not matching, leading to difficulties during installation, or dissatisfaction with the actual appearance of the wallpaper compared to website images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight at finding desired... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery of their... See more

Service

Customers had positive experiences with service, often highlighting the excellent and fast delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more


Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company to deal with online as…

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing. Placed large order for two designs which complimented each other beautifully

1 October 2025
Rated 5 out of 5 stars

Perfect experience!

I asked for the delivery to be urgent and you certainly fulfilled that, ordered Sunday and received today! Posyage was free and the wallpaper much cheaper than anywhere else. I was also contacted bia text as the house number was missing from the address, brilliant service, thank you!

4 November 2025
Rated 5 out of 5 stars

Great selection of top quality wallpapers.

I came across Home Image Direct by chance whilst looking for a specific wallpaper.
There were options to purchase from other well known high street DIY brands, but the prices seemed a little higher and as it was delivered direct from the supplier the lead times seemed a little longer.
When I found the product I wanted on the Home Image Direct website at a lower price than those larger DIY competitors and I discovered it was in stock in their warehouse, I took the plunge and placed my order. The order was processed and dispatched within 24 hours which was certainly fast enough for me. The rolls of wallpaper I ordered all look great (no damages) and are all the same batch number, so I'm very happy with my purchase.

31 October 2025
Rated 5 out of 5 stars

Customer service was great

Customer service was great. I ordered patterned for a feature wall and matching plain for the other walls. I was told there would be a delay as there were only currently mixed batches for the patterned. I asked for the plain to be sent straight away as I had a decorator booked. Hamzat made sure it was sent, then when the patterned paper came into stock he ensured it followed without further delay or delivery costs. Very happy with the product and service.

3 November 2025
Rated 5 out of 5 stars

black and gold wallpaper…

I purchased black and gold wallpaper the quality is brilliant its a heavy paper it got delivered super quick i can't wait to see it up i would definitely recommend this company for they're beautiful wallpaper choices

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quality of wallpaper from this company

Order was delivered quickly and wallpaper great quality for the price I paid. The paper went up well with no bubbling. I returned the leftover rolls and received a refund as soon as it was received by them. I would 100% use this company again and will recommend to friends and family.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Not great

I’ll be honest the paper I ordered was £40 a roll and it was not what is shows on the website. It was basic paper

24 October 2025

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