Homecraft Spares Reviews 

89
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the friendly staff who go out of their way to provide professional support. Consumers state that ordering replacement parts is seamless, with items arriving promptly and in excellent condition to fit their appliances. Buyers also appreciate the accurate tracking and efficient communication maintained throughout the entire purchasing process. Some reviewers were not happy with delayed shipping times, unfulfilled promises, or receiving a faulty part. People note that while most transactions go smoothly, a few encounter frustrating bottlenecks with their orders. Despite these issues, the overall sentiment remains very positive regarding the product quality.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences across the... See more

Product

Consumers find product quality and availability to be exceptionally satisfactory. Reviewers frequently... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptional speed and smooth ordering... See more

Order

Reviewers highlight positive aspects of order, describing the process as seamless and easy. Customers... See more

Staff

Customers consistently report positive experiences with staff, highlighting their efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance Parts Supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(89)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I needed a specific part at short notice. They had it ready to go when I arrived to collect. Pleasant experience all round.

7 April 2026
Rated 5 out of 5 stars

Superior World-Class Service!!

Not only did I find the exact part that I needed for my Dishwasher, but the owner of the business went above and beyond to make sure that I got the item delivered the next day, even when the business was not open. Thank you a million!! I wish that other businesses could value their customers like you do, Well done Homecraft Spares team!!!

1 April 2026
Rated 5 out of 5 stars

Product and Service

Product and Service. They had the exact product i need at a cost effective price. The service was excellent, I love it. The product is good quality, I really love it.

23 March 2026
Rated 4 out of 5 stars

Entrance signs

All went well except for entrance signs to reception. I ended up at the back of the building. I wish the signs were much clearer

26 March 2026
Rated 5 out of 5 stars

Absolute bliss!!

Absolute bliss!!! Fast easy no hassle no stories. Thanks you Homecraft Spares and Courier Guy this was probably the best and drama free experience yet...

16 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look