While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, often describing items as beautiful, sturdy, and well-made, with many appreciating the unique designs. Reviewers frequently highlight the excellent and responsive customer service, noting quick replies to emails and helpful assistance with issues like broken parts or incorrect orders. However, some people were dissatisfied with their orders, experiencing issues such as receiving damaged products, incorrect items, or incomplete shipments. A few customers also reported difficulties with order cancellations and refunds, with some feeling their requests were ignored.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality, design, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality for the price, noting... See more

Response time

Consumers find the response time to be positive. Many customers praise the quick and helpful responses from... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the responsiveness... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report positive interactions, noting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shipping takes a very long time so prepare your self. Also, I was shipped the wrong color cords and mount, I did let them know and they said they would send me the correct ones which is nice. Very... See more

Company replied

Rated 5 out of 5 stars

The shipping took a little longer than I expected but I was pleasantly surprised when it arrived. Looks just like the product image. I dropped the shade but their customer service was very respons... See more

Company replied

Rated 5 out of 5 stars

The item is beautiful! Outstanding quality. I will continue to buy from this website. I bought a wall light that is so unique I've never seen anywhere else. The customer service was amazing! Very hel... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a lovely dining room chandelier but it arrived with one globe that was broken. Homdiy immediately responded to my email about the breakage and we are in the process of ordering a... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

Homdiy is a website dedicated to home renovation and DIY projects. We provide a wide range of guidance and advice on home decoration, interior design, home maintenance, and repairs. Whether you're an experienced DIY enthusiast or a beginner, Homdiy offers abundant resources and practical tips to help you fulfill your home renovation and remodeling dreams. Our website covers various home renovation topics, including bedrooms, living rooms, kitchens, bathrooms, and provides suggestions on furniture selection, wall decorations, lighting design, and more. We also offer detailed DIY tutorials and step-by-step instructions to assist you in completing various home projects, such as installing light fixtures, laying flooring, and assembling furniture. Homdiy is committed to providing users with high-quality content and practical advice. Our goal is to help users achieve their home renovation aspirations by offering inspiration and guidance, enabling them to create a comfortable, aesthetically pleasing, and functional home environment. Whether you're seeking inspiration or specific guidance, Homdiy is the ideal partner for your home renovation and DIY projects. Explore our website, discover our content, and embark on your home decoration journey!


Contact info

3.4

Average

TrustScore 3.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The LED Flush Mount ceiling Light…

The LED Flush Mount ceiling Light Fixture was easy to install. It's really bright, brightening my hallway nicely.

3 January 2024
Homdiy logo

Reply from Homdiy

Dear friend,
Thanks for your reply and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly

Rated 5 out of 5 stars

Looks great/chic & and was the perfect…

Looks great/chic & and was the perfect size for what i was looking for. Fits perfect with the rest of my home decor.

10 March 2024
Homdiy logo

Reply from Homdiy

Dear friend,
Thanks for your reply and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly

Rated 1 out of 5 stars

Stay Away!!

Horrible company. Cheap products and takes WEEKS to arrive. Virtually no customer service and no one to resolve any issues.

23 February 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Dear friend,

We are very sorry for the bad shopping experience you had.

Could you please provide your order ID?

After confirming, we will help you as soon as possible.

Alternatively, you can contact us through this email:

Helen@homdiyhardware.com (Homdiy)

We will definitely do our best to help you solve the problem.

Looking forward to your reply, have a good day.

Homdiy

Rated 2 out of 5 stars

Knockoffs, possibly not to US code, not UL rated

This was my recent experience buying two ceiling lights from Homdiy. Knowing what I know now, I would not have bought these lights.

The good - the lights look as advertised. Good designs and reasonable prices. Some of their designs may be knockoffs of other designers. I had to communicate with their customer service a couple times, and they are responsive.

The bad:

1) These are shipped directly from China. This is fine except it takes about 4-6 weeks for the items to arrive. Also, good luck if you need to return an item.
2) There is no UL rating on the lights, meaning they have not been inspected to meet that US based standard.
3) The wiring is not typical for US fixtures. One fixture had the blue/brown (red) wiring with the yellow ground wire. It is a smaller gauge than on most fixtures. I *believe* it's still safe, but I don't like it and it took some research to figure it out. The other fixture had white/black, but no ground and so I had to create a ground.
4) True for most lights - these can be tricky to install. No directions. If you're pretty handy, you should be able to figure it out, but it's an added hassle.
5) I get the definite sense that all their "reviews" on their website are fake. I submitted an honest review, and it was never published. That's pretty sketchy.

In summary, the lights look okay, but if you can find something from another source that you like as much, go with that. I don't think this is necessarily a scam operation, but it is definitely an online company emphasizing social media presence and advertising over quality. I feel a little duped.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I ordered a light on January 5. It finally arrived on February 3 but it was completely smashed in the packaging. They initially offered to send me a replacement and then stopped replying to my emails.
I filed a claim with UPS as well because it arrived damaged, but UPS says that homdiy has still not replied to them to complete that process.
It was a beautiful looking lamp and I was excited to have it, but it seems like this is not a trustworthy company.

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunate

Unfortunately, my pendant light arrived without a canopy or bracket. Useless. And consumer help is basically nonexistent. If I had known the delivery was going to be on a slow boat from China (for real) I would have passed. Waited for months; so disappointed.

23 February 2024
Unprompted review
Rated 3 out of 5 stars

Had my electrician install this light

Had my electrician install this light, so I don't know how easy it was. He also installed a dimmer switch, which was a good idea. At full power, the light is quite brite. The dimmer allows me to lower it for evening.

21 February 2024
Rated 1 out of 5 stars

Do NOT Buy this under any circumstance

Do NOT Buy this under any circumstance. It's cheap Chinese product marked up 10x. Find the cheaper version on amazon for much less. They won't refund you. they will toss you around. Avoid.

17 February 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Dear Valued Customer,

First and foremost, please accept our sincerest apologies for the disappointment you've experienced with your recent order from us. We understand the frustration of not receiving the expected service, and we deeply regret any inconvenience this has caused you.

We would like to clarify that our intention is always to provide our customers with products that meet their needs and expectations. Please let us know which solution works best for you.

We are here to help and look forward to your response.
Nice day

Rated 1 out of 5 stars

Paid for express shipping

Paid for express shipping. Still have not gotten it (going on a month). Had to contact them, they lied about shipping it, not thinking I could just look up the tracking.
Ughhh.

10 February 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Hi,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
The shipping information for your package will not be updated until your package arrives at the port and is picked up by logistics provider. This may take some time, but please do not worry, your package has been in normal transit.

If any other problems, please contact us and we will help you.
Regards

Rated 1 out of 5 stars

Scammy company

Scammy company. Reviews on their site are fake. Product is of poor quality and took 6 weeks to arrive. No real option for me to return because I would be responsible for shipping costs which are nearly the cost of the lights. Avoid this company!

1 February 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Hi
We sincerely apologize for the disappointment you've experienced with your recent purchase. We appreciate your feedback and understand your concerns.

Your satisfaction is our top priority, and we are willing to take the necessary steps to ensure a positive outcome. If there's anything more we can do to assist you , please reach out to our customer service team. We appreciate your understanding and hope to have the opportunity to resolve this matter to your satisfaction.

You can contact us through this email, we will listen to your suggestions carefully and try to improve our service:

Helen@homdiyhardware.com (Homdiy)

Rated 3 out of 5 stars

Homidy update

I didn't realize until after I ordered a ceiling light, that this order would be coming from oversees. Several days after ordering, I reached out to "Helen" to ask when it was being shipped. The following day I received an e-mail that it had shipped and was provided a tracking number. The tracking number indicated I should expect the light in April - FOUR months after the order was placed. I e-mailed and said that this was insane and could it possibly be a mistake? Never heard back and when I checked the tracking number again, the order was not found. In an online chat with customer service they said they have no record of my order. When I provided proof of purchase and payment, they went radio silent. MAJOR SCAM

1/21//24 update - I heard from the company that the order has shipped and I should receive it in 2-3 weeks (coming from overseas). I will update this review when/if order arrives

2/21 - I received the order last week. I have not installed the light but the appearance is nice. I'll update the rating. Would not order again due to the long wait time and the poor communication

17 January 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Hi,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
The shipping information for your package will not be updated until your package arrives at the port and is picked up by logistics provider. This may take some time, but please do not worry, your package has been in normal transit.

If any other problems, please contact us and we will help you.
Regards

Rated 2 out of 5 stars

Buyer Beware!

The pair of pendant lights we ordered arrived intact after a four week journey from China. The colors were slightly mismatched. We had a lot of problems trying to get them to work. Initially, it was difficult to work out which bulbs would fit them. No instructions or parts lists were included. There were other issues, mainly due to the poor quality of their various components. After a number of failures in the first few days my partner, who is an engineer, completely rebuilt them using standard US electrical components and bulbs. They look a little different but work fine now. We have received no response from HomDIY so, after two weeks, we decided to post this as a warning to prospective buyers.

5 January 2024
Unprompted review
Homdiy logo

Reply from Homdiy

We appreciate the chance to make you satisfied, Every customer evaluation is for our support, and we hope that you will be willing to revise your review based on your further experiences.
Thank you for bringing this to our attention.

Rated 1 out of 5 stars

SCAM

Took my money and never shipped the lights. They claimed for over a month they had been shipped. Thankfully I purchased through PayPal and got my money back. SCAM COMPANY!

10 January 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Hi there,
Firstly, we'd like to assure you that we operate with integrity and are fully committed to serving our customers. We are sorry that our service is not satisfactory. We definitely would not want any of our customers or clients to experience this!
Could you please tell us what we can do that would make you more satisfied? We'd be happy to do it.
Any problems or needs, don't worry, please contact us, we would help you solve it better.
Thanks!

Rated 1 out of 5 stars

Do not purchase anything from this…

Do not purchase anything from this company. I’m a month out from making the order and the product still hasn’t shipped, just says shopping label created. In the site they said it was in stock. Don’t waste your time

3 January 2024
Unprompted review
Homdiy logo

Reply from Homdiy

Hi,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
The shipping information for your package will not be updated until your package arrives at the port and is picked up by logistics provider. This may take some time, but please do not worry, your package has been in normal transit.

If any other problems, please contact us and we will help you.
Regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look