Homair Reviews 1,843

DO NO USE THIS COMPANY
This is a disreputable company who will rob you of your deposit. I have an ongoing dispute I will take to court if I have to. We left the accom spotless but they still charged us 150 euros. I have sent evidence, over a dozen photos and they insist no cleaning was done. Avoid them like the plague.

We left our mobile spotless. After the inspection we were told our deposit of 170 euro would be transferred to our bank. It has been almost 4 weeks and they refuse to contact us. Pay us back our 170 Euros!!

Super séjour au camping yello village à benodet avec homair /palmier océan du 28 mai au 25 juin.
Le responsable nous a accueillis avec un professionnalisme irréprochable .
Bungalow très propre et désinfecté
A l écoute du client et au service à tout instant
Camping très propre
Merci nous reviendrons
M verove

Hi, first time I have stayed with Homair and believe me never ever again!! We arrived at Camp Castell Montgri at around 09:45am and no help whatsoever with check only being allowed at 16:00pm, this was not ideal with 2 young children! Then being 'greeted' with no sign of smile or welcoming at all by a horrendous rep called VIRGINIA (Vile person), took €150 deposit off me and then a further €16.33 for 'taxes' but lady in front of us was not charged any of this on arrival! Could not ask the rep this as her English was very bad. Virginia and her male colleague were staying in accomodation next to us just drinking of a night on balcony but not to be seen of a daytime (these were the only 2 reps) we seen for all 11 nights from Homair! Then, on checkout these 2 absolute disgraceful ambassadors of your company tried to tell me I was not getting my deposit back because the floor was slightly dirty (with the male wiping his finger on the floor) to try and show this. Our accomodation I can assure you was cleaner than when we arrived (see images) I then was given 30 minutes to clean the accomodation. I literally brushed all the same and was then advised it was clean and deposit which I believe was going towards the nightly drinking sessions was handed back over and he left without even a thank you or goodbye! I did not get his name but I really wish I did!! These 2 horrible human beings have really given your company a bad name in my eyes and I will 100% not stay with yourselves again and I will also be advising other people to steer clear also.

Don’t go near them!
We recently booked a holiday but we’ve been forced to cancel due to a death in the family and the funeral landing in the middle of our holiday booking. We paid extra for cancellation insurance and are now being asked to provide a ridiculous amount of documents in order to cancel, such as death certificate, official proof of relation to the deceased, official statements from the bank to prove our name and address, bank details etc.

I find it absolutely disgusting and disrespectful to be questioned over and asked to do such things when our family is already suffering enough and have have more than enough legal organisation and documentation to deal with.

The company is an absolute disgrace. Shame on them.

WORST EXPERIENCE EVER AT A SOUTHERN FRANCE DESTINATION. We go to the South of France annually, this year we thought to try something outside St. Tropez. The Grimaud location is right at the beach so access is awesome. Unfortunately our ancient rental was a bait and switch. It was FILTHY dirty upon arrival and stunk of sewage. We spent the first 45 minutes removing spiders and webs from every room of the unit, then had to mop the floor and wash nearly every dish/pan. We are leaving early now, as the ENORMOUS STENCH in our unit is unbearable, and management has no solution. There are many beautiful rentals in this location, available via other companies, but Homair units are literally cesspools in comparison. We will never rent from this company again, in any location. If I'm to be constructive: get new management, replace your units, fix the sewage system, and find people who give a $hit.

Hands off!! This organization ist just perfect in withdrawing money from your bank account, but it's nearly impossible to terminate or cancel a reservation. They repeatedly changed the conditions. It's almost impossible to contact them by phone or by chat. Totally bad service: It's not possible to request a specific mobile home number. Attention: Now they call their camping sites "Marvilla Parks".

I have just returned from our family holiday in la croix du vieux Pont, France and wouldn't even go back if they gave me a free stay!! We payed nearly £2000 euros for a premium 3 bed chalet but absolutely nothing was premium and should be reported to the trading standards for false advertising? What with the pandemic in France we were assured before we travelled that they are doing their best to prevent the spread of covid 19 so when we arrived at our chalet we were horrified at the state of the chalet. There was hair's, plastic, glass, squashed bug's and even poo and toilet paper on the loo brush!
We took pictures and went straight back to reception to complain and about an hour later they sent 2 school girls up to clean the place and then we could see exactly why our chalet was filthy on arrival, they obviously had no training on how to clean properly. They are supposed to keep your deposit if you leave the place dirty but obviously this must have missed the check out inspection?
We were really looking forward to this holiday because of what has been happening in the world and it just gets you down when your holiday starts like this. That evening we went to have a shower but had to turn it off after a few minutes because the room was flooding. Reception was closed by now so I removed the drainage cover in the shower and it had so much hair down it I probably could have made a wig for rapunzel?
That night none of us slept because it was so hot in the chalet. Nothing anyone can do about this but these properties have been there for year's and definitely need a/c as this is supposed to be premium? So what do you get for premium? In my opinion absolutely nothing! Wi-fi hardly ever worked and when it did it wasn't for long! All the furniture was ready for the tip and the maintenance was of a very poor quality! In fact all over the whole site the garden's were neglected and the tiles around the pool area were disgusting and damaged. In my opinion this site needs to be run by one company so they can take some responsibility for the up keep of everything. This was the worst value for money holiday I've ever experienced and feel completely let down and ripped off!! This is a very honest review and I would advise anyone to do there homework if they do plan to ever stay here but would definitely recommend you don't.

Stayed in a small "house/trailer" in Lac des Vieilles Forges - LES MAZURES. It was about 15-17 degrees, which was way too little for the heater to make the place comfortable at night. Our smallest child had to sleep between us to keep her warm. Could have been a nice place to stay, but sadly wasn't. We left the place after two nights, wasn't compensated by Homair, but saved our holiday.

We used Homair in Cassis (France) for 3 nights. Which turned out to be the worst 3 nights of our life! We didn't get any sleep because apparently the restaurant located on the property does not have to follow the rules. Homair told us they demanded silence at 22:00 of al their guests. The restaurant thought otherwise and blasts loud techno music until 1:00 in the morning. When you go over to the restaurant and ask when they will turn it down, they just laugh in your face en ridicule you over the speaker system.....nice! There were more people complaining about this but Homair just says it is beyond their authority (the restaurant is on your property for f**k sakes!!!!!) And since we payed in advance and couldn't get our money back, we were forced to have 3 sleepless nights.....awesome!

Talking to the so called "Manager", he didn't want to help us and thought that we only complained to get something out of it. And after hour of discussing and not letting go, he offered a € 20 coupon, used only to stay at a Homair facility. Ehm......yeah, that's like offering someone a fridge on the Northpole.

Our vacation ended in August but I'm still waiting for a normal reply from their customer service (noted that we live in 2014 by now). So no def. not a place I will be visiting again. Maybe if I want to party, but that is why we toke the "Family friendly" park. Which turned out to be the worst idea ever! Thanks a lot HOMAIR!!!!!