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Written by the company
Holyart es una plataforma de comercio electrónico italiana líder a nivel internacional en la venta online de artículos religiosos, arte sacro y productos navideños.
Fundada en 2006, Holyart fue la primera tienda online italiana dedicada exclusivamente al arte sacro y a los artículos religiosos. Hoy atendemos con orgullo a más de 1.000.000 de clientes en todo el mundo, ofreciendo un catálogo de más de 60.000 productos cuidadosamente seleccionados para particulares, parroquias y comunidades religiosas.
En el corazón de Holyart se encuentra un fuerte compromiso con la artesanía italiana. Colaboramos estrechamente con pequeños artesanos especializados en Italia, llevando su tradición, creatividad y atención al detalle a un público global. Además, trabajamos con proveedores internacionales de confianza para garantizar una oferta amplia y siempre disponible.
Ofrecemos envíos internacionales rápidos, seguros y con seguimiento, métodos de pago seguros y un servicio de atención al cliente dedicado y multilingüe, disponible para acompañar al cliente en cada fase de la compra. Cada producto se presenta con imágenes detalladas y descripciones precisas, para garantizar una experiencia de compra clara y fiable.
¿Por qué confiar en Holyart?
Holyart está formado por un equipo joven, multicultural y apasionado, unido por el objetivo de ofrecer calidad, fiabilidad y cercanía. Creemos en el valor de las personas, en el respeto por el trabajo artesanal y en el apoyo concreto a las comunidades religiosas de todo el mundo.
Más que una tienda online, Holyart une fe, tradición e innovación, convirtiéndose en un punto de referencia de confianza para quienes buscan artículos religiosos auténticos y un servicio en el que pueden confiar.
4.6
1K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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I’m completely satisfied with the item I purchased.
Reply from Holyart.es
Dear Rose,
thank you very much for your kind feedback. We are delighted to know that you are completely satisfied with your purchase. Your satisfaction means a lot to us, and we will continue working to offer you the best possible experience.
Holyart Team
Reply from Holyart.es
Dear Jorge,
thank you very much for your kind feedback. We are delighted to know that you appreciated the quality of the product and the careful packaging. Your satisfaction is very important to us, and we will continue working to offer you the best experience possible.
Holyart Team
Reply from Holyart.es
Dear Jennifer,
thank you very much for your kind feedback. We are delighted to know that you appreciated our service and prompt attention. Thank you for recommending us — we will continue working to offer you the best experience possible.
Holyart Team
The quality is very good. The products arrived very fast and very well packaged.
Reply from Holyart.es
Dear customer,
thank you very much for your kind feedback.
We’re glad to hear that you are satisfied with the quality and that your order arrived quickly and well packaged. We look forward to serving you again soon!
Holyart Team
Thank you very much for your products and your service!
Reply from Holyart.es
Dear customer,
thank you very much for your kind words and for appreciating our products and service.
We’re really glad to have met your expectations and we look forward to serving you again soon!
Holyart Team
Reply from Holyart.es
Dear customer,
Thank you very much for your comment. We are glad to know that you appreciated the support provided by our customer service team. We hope to assist you again very soon.
Holyart Team
I placed a substantial order, largely for Christmas gifts. This company did not ship my order for over three months, because one item was currently on backorder. No notification or follow up. I had to inquire REPEATEDLY what the delay was and when my order could be expected. Christmas came and went and I had to purchase gifts elsewhere, all the while the company held on to my payment and refused to ship my order. Then they refused to cancel a portion of the order, saying it was impossible. What a lie. The customer service reps were difficult to deal with and could offer no solutions. I eventually cancel my entire order and will never be purchasing from them again. This has been the worst customer service experience I've had in a long, long time.
Reply from Holyart.es
Dear customer,
Thank you for sharing your feedback. However, we would like to clarify several important points regarding your order.
First of all, the item that was not immediately available clearly showed the estimated waiting time on the product page before the order was placed. This information is always displayed so that customers are fully aware of the delivery time before confirming their purchase. In addition, you were also notified by email that the item was not available at the time. Therefore, it is not correct to say that there was no communication about the delay.
Secondly, no payment was taken from your card. Our system charges the payment only when the order is shipped. Since your order was never shipped, no amount was charged.
Regarding the partial cancellation you requested, as explained several times by email, our system allows the removal only of items that are not available, not items that are already available and prepared within the order. For this reason, the requested modification was not technically possible. Nevertheless, several alternative solutions were offered to you, but none of them were acceptable for you.
As per your request, the entire order was eventually cancelled.
Holyart Team
Reply from Holyart.es
Dear customer,
Thank you very much for your comment. We are glad to know that you appreciated the value of the product and found the price appropriate. We hope to assist you again very soon.
Holyart Team
Reply from Holyart.es
Thank you for your feedback. We’re glad to know you appreciated the service and had a positive experience with our online store for religious items. We’ll continue to take care of every detail to ensure a reliable and pleasant experience with Holyart.
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