Description misleading, I could return but they would not pay transportation costs which were considerable.
Description misleading. Would not give refund

Reply from Holyart.fr
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Written by the company
Holyart est une plateforme e-commerce italienne de référence, reconnue à l’international pour la vente en ligne d’articles religieux, d’art sacré et de produits de Noël.
Fondée en 2006, Holyart a été la première boutique en ligne italienne entièrement dédiée à l’art sacré et aux articles religieux. Aujourd’hui, nous servons avec fierté plus de 1 000 000 de clients dans le monde entier, avec un catalogue de plus de 60 000 produits soigneusement sélectionnés destinés aux particuliers, aux paroisses et aux communautés religieuses.
Au cœur de Holyart se trouve un engagement fort en faveur du savoir-faire artisanal italien. Nous collaborons étroitement avec de petits artisans spécialisés en Italie afin de valoriser leur tradition, leur créativité et leur souci du détail auprès d’un public international. Parallèlement, nous travaillons avec des partenaires internationaux de confiance pour garantir une offre large et constamment disponible.
Nous proposons des livraisons internationales rapides, sécurisées et avec suivi, des moyens de paiement fiables ainsi qu’un service client dédié et multilingue, disponible à chaque étape du parcours d’achat. Chaque produit est présenté avec des photos détaillées et des descriptions précises, afin d’assurer une expérience d’achat transparente et sereine.
Pourquoi faire confiance à Holyart ?
Holyart repose sur une équipe jeune, multiculturelle et engagée, animée par la volonté d’offrir qualité, fiabilité et proximité. Nous croyons en la valeur des personnes, au respect du travail artisanal et au soutien concret des communautés religieuses à travers le monde.
Bien plus qu’une simple boutique en ligne, Holyart associe foi, tradition et innovation et s’impose comme une référence de confiance pour celles et ceux qui recherchent des articles religieux authentiques et un service fiable.
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Description misleading. Would not give refund

Reply from Holyart.fr
Christmas Village cable car.
I was very happy with this product - a great addition to my existing Christmas Village.
Rapid delivery, well packed and helpful customer service.
I love these miniature town and village scenes and the models I have bought from Holyart brighten up the festive season and delight everyone!

Reply from Holyart.fr
Very nice and beautiful products with a perfectly managed expedition and communication

Reply from Holyart.fr
Great products, excellent service, fast delivery and overall very satisfying experience

Reply from Holyart.fr
I have made many purchases on this site for several years; especially for Christmas decorations. Never had any problems. On the contrary, I've always been amazed by the quality and the magnificence of the articles ordered. In conclusion, a trustworthy and great site!

Reply from Holyart.fr
Hi,
I bought a statue in December (Joseph for Christmas crib) and I payed it but I’ve never received it.
You asked me to pay it but
28,90€ were payed on 24 of December.
Thank you in advance for your answer .
Maria Joao Amaral

Reply from Holyart.fr
No problem at all with the products or the speed of delivery, but your choice of carrier is 100% unacceptable. I paid for delivery to my home, but La Poste made no attempt to do so and left the packet at a collection point. This was very difficult for me as I am 81 years old. Also they have broken the contract they had with me. What redress do I have? And how do you intend to prevent this in future?

Reply from Holyart.fr
hi,
I got everything I ordered and it was great!
However, one of the Angels had the top of its wing broken (it was a terracotta or clay)
I had to color it with Acrylic as we had no time to return it and it was embarrassing when my friend got it.
the item was : 1 x Ange blond crèche napolitaine 45 cm terre cuite tissu piédestal
Never again!
I've purchased few incenses from them and are not bad honestly.
Due to the horrible customer service, I have to leave this review and after such a really poor customer service experience.
Paid a charge to have the order in 3/7 days I've received it after 12 days.
After I've replied to an email from the customer service and explaining in details all the timing and the reason for my disappointment they still were trying to mention always the same Covid/Brexit issues excuse without paying attention that the order was prepared and shipped "just" after 5 days from the order when it supposed to leave the same day having paid through amazon at 11:26:57 GMT so at 12:26 Italian time and long before the normal cut-off time.
Forget they will respect the "within 24 hours from order placement" as reported on their terms and conditions.
So basically you do need to pay extra to have this type of service without even an apology.
Alessandra, you missed an opportunity to make at least at the end the things right.
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