Best Holidays Car Parking Reviews 

85
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency, with many highlighting the seamless process and minimal waiting times for drop-off and pick-up. The staff are frequently described as cheerful, courteous, and very helpful, making the overall experience pleasant and stress-free for travelers. Many people found the prices highly competitive and reasonable, often a fraction of what they would pay elsewhere, making it an attractive option for holiday parking. However, some customers also noted significant issues with the booking process and car handling, including long waits for car returns, cars not being ready, and concerns about mileage and fuel usage.

What people talk about most

Service

Customers had positive experiences with service, often describing it as friendly, efficient, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the parking prices competitive,... See more

Booking process

Consumers find the booking process to be ambiguous, with some reporting excellent and easy online booking... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Context: this was our 9th holiday car parking this year. Experience: Exemplary! Driver was already waiting for us on departure and was cheerful and courteous at 5AM. On collection, the car wa... See more

Rated 5 out of 5 stars

Exceptional experience! On my way to the airport, they reached out to ask for my estimated arrival time. True to their word, once I got there, they promptly assisted me with my bags onto the van, and... See more

Rated 5 out of 5 stars

Excellent experience. Meet and Greet was efficient with minimal waiting. The driver was extremely helpful and as my car was very low on fuel, kindly agreed to put 5 litres in the tank on his way to t... See more

Rated 5 out of 5 stars

Am very happy with the service, no issues, fast call response in the drop off and pick up, both drivers were very helpful, it was my first time at Luton, I didn’t knew the meet up point was a bit... See more


Company details

  1. Parking Lot

Written by the company

Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.


Contact info

4.0

Great

TrustScore 4 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(85)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Easy booking on line. Meet and greet service was great, the collection of the car was on time as was the return delivery, no delays. The attendants were polite and helpful. Will be using them again and would highly recommend.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Booked parking last minute

Booked parking last minute expecting to pay excessive price and was pleasantly surprised to pay a reasonable, sensible cost to park. Shuttle to and from the airport was on time and even though we were delayed several hours on our return, it was not a problem for our driver, will be using this company again!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Simply Amazing!!

Great!! Very polite and punctual!! Would definitely go back and book again as the car was also looked after well as mine was a month old BMW so could not risk it for anything!!!

9 August 2025
Unprompted review
Rated 4 out of 5 stars

Easy to find and use.

Easy to find and use.
I parked and got on the bus. I didn't realise I had to collect a card so had no code on exit. This was rectified quickly.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Professional and prompt service. Very friendly, could not fault the service we received.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Lost key, no reimbursement.

Booked parking at LHR with Apple parking through Holidays Car Parking.
Upon return they drove my car to the airport but lost the key on the way.
Awful service, no help from them to get compensation for the 7 hours sat while they tried unsuccessfully to find my key or in obtaining a refund for the £460 cost of the replacement key.
Legal action ongoing.
People lose things, I get it, but the lack of help, support and financial reimbursement for their failure is unforgivable.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Best Holiday Parking was excellent.

Best Holiday Parking was excellent.
On departure the driver arrived within ten minutes and he was waiting when we returned.
It's the £7 Gatwick charge that spoils the experience. How long before it's a tenner?

13 August 2025
Unprompted review
Rated 5 out of 5 stars

The company were great

The company were great - did not keep us waiting on either drop off or pick up. Had a bus to ourselves both ways. Good location, easy to find and not far from the airport - would recommend.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

The phone answered quickly and the car was waiting for us!

The phone answered quickly, both for drop off and pick up. The drop off driver was quite punctual and the pick up driver was already there, when we arrived in the car park! This is rare for most meet and greet companies, even when I phone twice as requested, upon landing and when we have our bags. We were delighted to get straight in the car and on our way home, after a long journey, so we were very happy. Thank you.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Your driver was punctual

Your driver was punctual, kind, and very helpful from the start. Unfortunately, as soon as we parked in a bay, my friend’s baby became unwell and vomited in the passenger seat. The driver was incredibly understanding and even recommended to take the car to a valet service, which we used and paid for. A very thoughtful gesture.

When we returned from our holiday and contacted the office to let them know we had arrived and needed our car, they were already waiting at the car park by the time we reached the terminal.

Overall, the service was excellent, and I will definitely recommend it to friends and family.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!

I would give 0 stars if I could. This is a scam company! On our way to Heathrow terminal 5, we tried calling both mobile numbers given repeatedly for over 40minutes. When we finally got through it took them another 20mns to come resulting in a higher parking charge. On the way back, we discovered that they had put over 100 miles on the clock and used half a tank of petrol on our hybrid car. Settings in the car had been changed too. Clearly someone used the car while we were on holiday! Absolute joke

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Am very happy with the service

Am very happy with the service, no issues, fast call response in the drop off and pick up, both drivers were very helpful, it was my first time at Luton, I didn’t knew the meet up point was a bit far from the actual airport departures doors, as I was travelling with my family, the driver offer me to drop me at express drop off, so we don’t have to walk with the baby all the way, thank you for that,
(£5 was paid to Luton to enter that area)
After inspection of car, there was not issues,
For sure be happy to rebook any other parking with them.

17 July 2025
Unprompted review
Rated 3 out of 5 stars

Had a wait an extra 20 mins on drop off…

Had a wait an extra 20mins on drop off even though we rang 30 mins before as requested. On collection the car turned up over 1 hour after the call. Driver just gave me the key, didnt ask for a name or booking number so he could have been giving it to anyone.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Shocking

On arrival at the airport there was no pick up waiting for my car. Had to wait 35 minutes. Almost missed my flight on return. My car was not ready. Had to wait 90 minutes to get my car returned back to me on a meeting

30 December 2024
Unprompted review
Best Holidays Car Parking logo

Reply from Best Holidays Car Parking

Dear Ian Mace,

We sincerely apologize for any inconvenience you may have experienced.

As per our terms and conditions, we kindly request that you call the provided number at least 30 minutes before your arrival at the airport on the day of your departure. Similarly, on your return, please contact the same number as soon as you land.

This advance notice is essential for our service providers to coordinate your drop-off and pick-up efficiently and ensure a smooth experience.

We appreciate your understanding and cooperation.

Best regards,
Best Holidays Car Parking Ltd
Customer Support Team

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