holidaycottages.co.uk Reviews 

120,175
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, noting properties are often peaceful yet conveniently close to attractions, beaches, and amenities. Many people highlight the high quality and comfort of the accommodations, describing them as beautifully decorated, immaculately clean, and very well-equipped for a pleasant stay. The booking process is consistently noted as easy and straightforward, with consumers appreciating the clear communication and helpful customer service. However, some customers also noted significant issues with property cleanliness and maintenance, describing accommodations as grubby or in disrepair. A few other people also felt that certain facilities were not as advertised, citing problems like broken hot tub lids, rusty garden furniture, or inadequate hot water.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting its peacefulness while remaining close to... See more

Facilities

Customers consistently note positive experiences with facilities, often describing them as well-kept,... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that properties are well-kept,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as wonderful,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute perfect holiday home, everything there you would need, fantastic hosts at the lodge, was greeted by the owners 2 beautiful Labradors each morning. Lots of places to visit, only 15mins to harb... See more

Rated 5 out of 5 stars

Host made contact in advance to check dietary requirements and was available if needed. Cottage was so pretty and comfortable. Lots of very thoughtful touches helped make us feel at home. Location was... See more

Rated 5 out of 5 stars

This cottage is absolutely fabulous, had a great weeks break. The pictures don't do it justice. Inside is very well decorated and presented, clean and everything you could need. Comfy and the fact... See more

Rated 5 out of 5 stars

Rosie rail cabin was perfect for our 3 day stay it was very clean the bed was so comfy & the views are amazing , location was great & the dairy barn on site serves good food & amazing cakes The hos... See more


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About holidaycottages.co.uk

Written by the company

holidaycottages.co.uk is a specialist holiday provider and part of Travel Chapter, one of the UK’s leading holiday letting agencies.

It offers quality self-catering holiday homes across the UK and Ireland. Every property in its 16,000-strong collection is personally inspected to meet high standards of quality and comfort, so guests can book with confidence.

holidaycottages.co.uk is recognised for exceptional customer service, rated excellent on Trustpilot and holding a Feefo Platinum Trusted Service Award. Guests are supported by a dedicated holiday team before, during and after their stay, and they can expect a clear and straightforward booking process.

Focused on delivering reliable, high-quality holidays, holidaycottages.co.uk combines expert support with in-depth knowledge of destinations across the UK and Ireland.

As part of a certified B Corp, it is also committed to responsible tourism and supporting local communities its properties are located.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(120,175)

33,770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A perfect family cottage

We just had the most wonderful holiday at Balmangan Beag. We were a family of 6 with ages ranging from 70 to 4 (and a dog) and everything was perfect! The house is really well presented with masses of space. Everything was incredibly comfortable and clean. Watching the highland cows was a huge highlight for us all. Gates and fencing around the property meant that the dog was able to also enjoy the property and we always felt that she was safe too. Close to Kircudbright and some beautiful beaches, it is also in a great location. The owners were incredibly friendly and helpful. We would highly recommended.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Solid information from HolidayCottages.co.uk and a user friendly system that helped plan a holiday getaway.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful week at the Tower

We had a wonderful week at the Tower in July helped along by some beautiful weather. We were lucky enough to be there whilst Hatherleigh Festival was on and able to enjoy some ciders at The Tally Ho Beer & Cider Fest. Great farm shop just down the road, best scotch eggs! We will be back! 🙂

17 July 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Booked a beautiful little cottage in Monmouth for this week as a birthday gift for my daughter. we were all set with excursions planned and paid for. Only to receive a phone call two days ago to say that there had been a “miscommunication with the owner.” and therefore our holiday had been cancelled. they offered to send us alternatives which were little more than a one room hut, instead of the two bedroom cottage with several acres of land and beautiful gardens! when I complained they were unwilling to offer any compensation or goodwill gesture in a way of apology. We are now out of pocket and scrambling around trying to find another holiday for Sunday. needless to say I will not be recommending this company to anybody else.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

The cottage was perfect for a realxing week away.…

The cottage was perfect for myself and 11 year old to stay in for last week of July. The cottage was comfortable, clean and the kitchen had all you needed.
The garden area was lovely as well as the animals (chickens, a pig, cats and dogs). My son enjeoyed feeding the chickens. We used the hot tub in the evening after a day exploring Cornwall.
Good links to explore Cornwall and main town is approx 15 ninutes drive for essentials and pubs.
The highlight was the owners, and family warm friendly and so welcoming.
My son already wants to book to come back again.
Was easy to book and regular updates before our stay.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

£75 booking fee August 2026 Shocking

7 August 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Myth V,

Thank you for your feedback.

We're sorry to hear you were disappointed with our booking fee. Our booking fee is in line with industry standards and helps cover the administration involved in facilitating a booking, including managing reservations, providing customer support, communicating with guests and homeowners, and issuing important booking information before and during your stay.

We always aim to be transparent about all costs during the booking process so that customers can make an informed decision before confirming their reservation.

Kind regards,
holidaycottages.co.uk

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