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Review summary
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What people talk about most
Reviews shaping this summary
Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
I have been trying to sort a special trip out for our wedding anniversary & Rozi Reed has gone beyond expectations. They have put together a great trip and have answered all our questions & meet all w... See more
I asked for a quote. for Poland. Alex was quick in answering my questions. and helpful in the suggestions for alternative dates. and airports. I asked for atol certificate number. and he prompt... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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20 nights in Thailand
Our family just back from holiday to Thailand. We booked 20 nights in 5 different locations and thanks to Holiday Bay, and specially to Rex, who organised everything from the flights, to the hotels, transfers and boats. Everything went so smooth and the hotel locations all were great. We had fantastic time, and brought a lot of precious memories which will stay with us forever ❤️
Definitely come back to Holiday Bay, regarding our next holiday!!!
30 April 2026
Reply from Holiday Bay
Thank you so much for sharing your incredible experience! ❤️
We're absolutely overjoyed to hear that your family's 20-night adventure across 5 different locations in Thailand was such a fantastic success – and that you've come home with precious memories that will stay with you forever. That's exactly what travel is all about.
A huge thank you for your kind words about Rex. It's wonderful to know that he organised everything seamlessly – from flights to hotels, transfers, and boats – and that everything ran so smoothly. We're also thrilled that all the hotel locations were great.
Knowing that you'll definitely come back to Holiday Bay for your next holiday means the world to us. We can't wait to help you plan the next unforgettable journey.
Warmest regards,
The Holiday Bay Team ✈️🇹🇭🌊😊
Becky Hope is very helpful and organized
Becky is very helpful and organized. Thanks very much Becky.
29 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! Really glad Becky was able to help and keep everything nice and organized for you
Team Holiday Bay.
“Professional, Passionate, and Perfectly Planned – Thank You, Rex”
I cannot recommend Rex highly enough as a holiday planner. From the very beginning, his meticulous attention to detail stood out—nothing was overlooked, and every element of the trip was thoughtfully arranged. His professionalism shines through in every interaction, always responsive, organized, and completely reliable.
What truly sets Rex apart is his deep knowledge and genuine passion for what he does. He offers insightful recommendations tailored perfectly to your preferences, ensuring the experience feels both personal and seamless. Throughout the process, he remains incredibly patient, taking the time to answer questions, explore options, and make adjustments without ever making you feel rushed.
Thanks to Rex, planning a holiday becomes an enjoyable experience rather than a stressful one. If you’re looking for someone who truly cares about creating unforgettable trips, Rex is the person you want by your side.
28 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for such a thoughtful and detailed review — it really means a lot.
I’m genuinely glad to hear that you had a smooth and enjoyable experience throughout the planning process. I always aim to make things as easy and personalised as possible, so it’s great to know that came across.
It was a pleasure putting this trip together for you, and I really appreciate your kind words. If you need anything at all before your travels, or even for your next getaway, I’m always here to help.
Wishing you an amazing trip! ✈️🌍
Team Holiday Bay.
Becky Hope ,
Thank you Becky Hope, for helping me to find an apt vacation plan for me , she is so professional and helpful.
20 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! We’re really glad to hear Becky was able to help you find the perfect holiday plan.
She always goes the extra mile to make sure everything is just right, so your feedback means a lot.
If you need any further assistance, feel free to reach out anytime — we’re always here to help.
Hope you have an amazing trip! ✈️🌴
Team Holiday Bay.
Outstanding service from denver really…
Outstanding service from denver really easy to book straight forward will definitely use again well done denver
26 April 2026
Unprompted review
Reply from Holiday Bay
Really appreciate you taking the time to leave this — glad to hear Denver made everything nice and easy for you. That’s exactly how booking a trip should feel.
I’ll pass this on to him, he’ll be buzzing to hear it!
Look forward to getting your next one sorted soon ✈️
Team Holiday Bay.
Great communication throughout booking…
Great communication throughout booking this holiday, denver Even made us a WhatsApp group to correspond with each other, everything to detail, thank you denver
26 April 2026
Unprompted review
Reply from Holiday Bay
Really appreciate the feedback! Glad to hear Denver kept everything clear and easy throughout — the WhatsApp group is a nice touch to keep things smooth and organised.
I’ll make sure he sees this, he’ll be pleased!
Hope you have an amazing holiday, and we’ll be here whenever you’re ready for the next one ✈️
Team Holiday Bay.
Arya has been amazing !!…
Arya has been amazing sorting my holiday for Tokyo. She has been professional helping me plan and nothing was a problem when I wanted to change some details. Highly recommend Arya to help you plan your holidays can't wait to go now in July Thank you 😄
25 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for the lovely review! Really glad Arya was able to help you get everything sorted just the way you wanted — especially with the changes along the way.
She’ll be so happy to hear this!
Tokyo in July is going to be amazing — hope you have the best time, and we’re here if you need anything before you go ✈️
Team Holiday Bay.
Arya Reign has been outstanding!
Arya Reign has been outstanding!
She has been professional, caring and above all patient ☺️ She was very responsive both on what's app and phone. She epitomises the highest standards of customer care and is a great asset for Holiday Bay and deserves commendation!
Denver the manager was very helpful and demonstrated true leadership . Jason was very helpful too.
Very happy to recommend Holiday bay -a great team !
23 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for such a thoughtful review — this really means a lot to the whole team.
We’re delighted to hear Arya Reign looked after you so well and made the process smooth and stress-free. She’ll really appreciate your kind words about her care and patience.
Also great to hear Denver and Jason supported you well throughout, teamwork like this is exactly what we aim for.
We truly appreciate your recommendation and look forward to helping you again in the future! ✈️🌍
Team Holiday Bay.
Alex has been so helpful and patient…
Alex has been so helpful and patient with my requests.
Unfortunately due to a personal emergency at home- I’ve had to put the holiday on hold for a while. But when the time comes that I am in a position to go ahead again- I will be back and will certainly ask for Alex!
23 April 2026
Unprompted review
Reply from Holiday Bay
Really sorry to hear about your situation, and thank you for letting us know. No worries at all — we completely understand.
Glad Alex was able to help you along the way, and we’ll pass your kind words on to him.
Whenever you’re ready to continue, we’ll be here for you. Take care 😊
Team Holiday Bay.
Spoke with Kiara after seeing the…
Spoke with Kiara after seeing the advertisement for a Thai holiday.. she was magnificent, , tweaked the holiday to suite our needs.nothing was to much to ask !! . Really went above & beyond to help . Great service from her . 5 stars 🌟
21 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for the great feedback! Really glad Kiara was able to help and tailor everything to suit your needs — she always puts in that extra effort.
We’ll pass this on to her, she’ll be delighted.
Appreciate the 5 stars 🌟
Team Holiday Bay.
Vietnam and Cambodia holiday…
Just booked our holiday to Vietnam and Cambodia with Holiday Bay, Arya was amazing and so helpful, nothing was too much trouble, we gave her a run for our money but she powered through and gave us exactly what we wanted, can’t wait to go now, Thanks Arya.!!
21 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for the lovely review! Really glad Arya was able to sort everything out for you and get you exactly what you were looking for even with a few tweaks along the way 😊
She’ll really appreciate the feedback.
Vietnam and Cambodia is going to be an amazing trip — hope you have the best time! ✈️🌏
Team Holiday Bay.
I have never booked a holiday with this…
I have never booked a holiday with this company before ,i saw it adverised and thought i would give it a try.
A very nice man called jason tailor made my holiday for me ,nothing was to much trouble ,i judt told him what i wanted ,and hd came up with the pefect locations flight and lovely hotel for me .
Thank you very much jason would highly recommend
21 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for giving us a try and for your lovely feedback! Really glad Jason was able to put together the perfect holiday for you and make everything easy from start to finish.
We’ll pass this on to him, he’ll really appreciate it.
Hope you have an amazing trip, and we’d love to help you again in the future ✈️
Team Holiday Bay.
Had a quote from Jason
Had a quote from Jason , he was very good gave me several quotes all very good and I will be booking soon with him 😊
17 April 2026
Unprompted review
Reply from Holiday Bay
Thanks for your feedback! Great to hear Jason was helpful and got a few good options over to you — glad everything went smoothly 😊
Hope to see you booked in soon!
Team Holiday Bay.
I dealt with Becky Hope from Holiday…
I dealt with Becky Hope from Holiday Bay and found her extremely helpful and thorough she went above and beyond.
20 April 2026
Unprompted review
Reply from Holiday Bay
Thanks so much for your feedback! Great to hear Becky took such good care of everything for you — she always goes the extra mile 😊
Team Holiday Bay.
Thailand 18 days direct from Dublin Aug26 planned
Spoke with Kiara &Jason / 18 day trip to Thailand with a few deviations with hotels as we wanted a specific hotel in Koh Lanta etc / enquires back were very quick and efficient. Flights from Dublin. Trip planned for August 2026. Thanks all
20 April 2026
Unprompted review
Reply from Holiday Bay
Thanks for the great review! Glad Kiara and Jason were able to tailor everything to your preferences and keep things running smoothly along the way.
Your Thailand trip sounds amazing — August can’t come soon enough! ✈️🌴
Team Holiday Bay.
I received info about a holiday from…Kiara
I received info about a holiday from Kiara via WhatsApp very promptly. It was greatly appreciated so I could use the details to help with my holiday planning.
19 April 2026
Unprompted review
Reply from Holiday Bay
Thanks for your feedback! Glad Kiara was able to get everything over to you quickly and help with your planning — that’s exactly what we aim for 😊
Team Holiday Bay.
I have spoken with kiara over the last…
I have spoken with kiara over the last 2days she has been the most professional person i have spoken to in a while i asked her lots of questions re the holiday i have just book she is a credit the holiday bay
Thank you again kaira
20 April 2026
Unprompted review
Reply from Holiday Bay
Thank you for the lovely feedback! Really glad Kiara was able to answer all your questions and make the booking process smooth for you.
Hope you have an amazing holiday — not long to go now! ✈️
Team Holiday Bay.
Becky was really helpful she understood…
Becky was really helpful she understood my needs for this occasion, even though I got the date wrong first Becky was able to work round this quickly hassle free, I would highly recommend becky
19 April 2026
Unprompted review
Reply from Holiday Bay
Thanks so much for your review! Glad Becky was able to get everything sorted for you quickly, even with the date change — that’s what we’re here for 😊
Really appreciate the recommendation! ✈️
Team Holiday Bay.
Alex was so helpful did me a few quotes…
Alex was so helpful did me a few quotes before we made our mind up and even give us hotel choices to compare
17 April 2026
Reply from Holiday Bay
Thanks for your feedback! Great to hear Alex helped you explore a few options and made it easier to compare before deciding — always good to have choices 😊
Hope you have an amazing trip! ✈️
Team Holiday Bay.
Amazing communication
Amazing communication, really quick replies, and always happy to help. Just booked a 20-day Thailand trip with zero issues — the whole process was really straightforward. Thank you so much!
16 April 2026
Unprompted review
Reply from Holiday Bay
Really appreciate the great feedback! Glad everything was quick and straightforward for you, and that you got your Thailand trip all sorted with no issues 😊
Hope you have an amazing 20 days out there! ✈️🌴
Team Holiday Bay.
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