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Holden Smith Law Reviews 

1,240
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being helpful, professional, and making processes stress-free. Many highlight the excellent service, noting its efficiency and the smooth handling of transactions. Reviewers consistently praise the customer service and response times, with many appreciating quick replies and clear communication. However, some customers also noted issues with communication, experiencing unresponsiveness and difficulty contacting the company. These individuals reported significant delays in their processes and felt unsupported, often needing to chase for updates.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many describing their experiences as smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, efficiency,... See more

Response time

Consumers find response times to be largely positive, with many reviewers highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact, with many reviewers reporting extreme frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Holden Smith was fantastic. . I have just purchased my house as a first time buyer and was nervous about the whole process . Alex Jones my solicitor was so helpful and fantastic. Al... See more

Company replied

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

I have just moved home, with Holden Smith helping us through the process of selling and buying. Keely Moore our solicitor was so helpful and fantastic, making this as stress free as it could be. I cou... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,240)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holden Smith dealt with our recent move…

Holden Smith dealt with our recent move with a great deal of patience & top communication. We had a few issues to deal with & they assisted in helping to smooth the sale of property. I couldn’t recommend the highly enough & really appreciate all their help. 5*

2 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi David,

Thank you for recommending our services. We have passed on your kind words to our team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Just sold our property today 10/04/26.

Just sold our property today 10/04/26.
Service from these guys was very good. Always returned calls if unable to get through immediately, sorted any issues easily and professionally. Our sale was a rental so was a distant sale with us in London which initially gave us some anxiety however everything flowed fluidly. Great firm!

10 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Paul,

We are delighted to read that you are happy with how our team handled your sale and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Note of thanks!

Sam Conveyancing put me in touch with Holden Smith for my Help to Buy Redemption. From beginning to end, Joe Furness from Holden Smith was amazing. I got the email today saying that the redemption process is over and the money has been sent to HTB. Joe from Holden Smith and Joe from Sam Conveyancing helped me figure out what was looking complicated. Thanks a lot for all the help you've given me so far.

9 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Satish,

We are delighted to read that you are happy with how Joe handled your Help to Buy Redemption and have passed on your kind words to him.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Excellent from start to finish…

Excellent from start to finish purchasing our new home. It's a 10 out of 10 from us.

27 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Mark,

Thank you for taking the time to write us this 5-star review.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Holden Smith Law help me purchse my house....

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. Zack and Chloe were there for my every need/question. I was kept informed through the whole process by them and any questions I had were addressed promptly, professionally and in a friendly manner. They made a scary, complicated process feel so easy and under control. Would highly recommend. Thank you both so much

8 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jessie,

Thank you for recommending our services. We are thrilled to read that you are happy with the level of service that Zack and Chloe provided you during your purchase and have passed on your kind words to them both.

We wish all the best in your new home.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Good service

Loved that they use a portal so all the paperwork can be done quickly and easily and you can see at each stage where the process is up to. We had a difficult chain and long delays so we were grateful to have a good team at Holden Smith supporting us.

2 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jane,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to our team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Joe assisted with paying off my help to…

Joe assisted with paying off my help to buy equity loan - completed a month ahead of schedule. The process was clear and made pretty easy.

2 April 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how Joe handled your case and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Exceeded my expectations

I recently used Holden Smith Law's service for a property purchase for my father. From start to finish they have exceeded my expectations. Francesca was excellent and always available and the process was far quicker than I expected. I will be definitely using them again in the near future.

12 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Marie,

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Francesca and the team handled your Father's purchase and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Helpful throughout!

Zack was very helpful throughout the whole process of buying my first property. He was so thorough and was always on hand to answer any questions I had!

27 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Gemma,

Thank you for writing us this lovely review.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

Please avoid at all cost - the most unprofessional firm in England

I have been attempting to purchase a flat since September 2025 and was referred to Holden Smith by the estate agent, Thornley Groves in Manchester.

At the outset, Holden Smith appeared professional and competent. Although updates were infrequent, I was not overly concerned as the transaction seemed to be progressing. Once the mortgage offer was issued in October, everything appeared to be on track.

On 26th January, I was advised to propose a completion date, which I did—6th February 2026. I then arranged everything necessary in preparation for moving into my new home.

Then, on 30th January, I was informed that the lender had recorded a completely different firm of solicitors—one I had never heard of. To Halifax’s credit, they corrected the error and re issued the paperwork within 48 hours.

However, the following week I was unable to obtain any updates from either my solicitor or his assistant - Emails and calls went unanswered - Considering we were meant to complete/settle the transaction, I thought this was absolutely disgraceful!

On Monday 9th February, I finally received a response from the office manager, who advised that she would be taking over my transaction going forward. I also informed her at that point that I wished to make a formal complaint regarding how the matter had been handled over the previous weeks.

I was advised that I should allow the transaction to proceed and that a complaint could be raised at a later stage, as submitting one now would only cause further delays.

The new solicitor then identified additional enquiries and notified the lender of issues that should have been picked up much earlier in the process.

We are now approaching April, and we are still awaiting a response from the sellers’ agents regarding the EWS1 form. I attempted to obtain an update, only to receive an out of office reply from the solicitor's mailbox, stating she is not expected to return until mid April.

I am once again left at a crossroads, trying to understand whether anyone is progressing my transaction in her absence. I have emailed the solicitors assistant, but as usual, no response has been forthcoming.

At this stage, I genuinely do not know whether this transaction will ever complete, or whether I will simply find another property and withdraw altogether. Regardless of the outcome, I will ensure that I make the public aware—via social media and formal channels—of the standard of service provided by Holden Smith.

I also intend to raise this matter with the Law Society of England & Wales so that your practices are properly scrutinised and the general public are made aware of the level of customer service you provide.

31 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Ishaa,

Thank you for your feedback. After reviewing the file, we can confirm that the property is a leasehold flat affected by delays caused by third parties, specifically the building manager. This can make timescales difficult to predict, but we appreciate your patience. We understand that our team have been chasing for an update on this form and is still waiting for a response. We are working on the matter as quickly as possible to move things forward for you.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Throughout the process I always felt…

Throughout the process I always felt comfortable that the legal team were acting in my best interest. Any queries I had were answered either by a phone call or an email. Today I am now enjoying living in my new home.
Job done

26 March 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how our team handled your purchase and have passed on your kind words to them all.

We wish you many happy memories in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent solicitors A+++

Thank you so much for all the hard work, excellent company 🙌 really appreciate everything you have done

24 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jodie,

Thank you for taking the time to leave us these kind words.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fabulous company !!

Fabulous company !!
We recently sold and bought using Holden Smith’s solicitors and they were very efficient. Every correspondence was prompt and when they needed to forward any replies to our buyers solicitor they were super quick. I wouldn’t hesitate to recommend this firm to any prospective purchaser or seller.

20 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Andy,

Thank you for recommending our services. We are thrilled to read that you are happy with the level of professionalism and service that our team provided you for your purchase and sale.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Simply the best!

Holden Smith are one professional bunch!
I've been dealing with Zack McKindley-Baines and Chloe Southall with my latest purchase and I can they are the best solicitors me and my family have ever used. I will be recommending them to everyone! Very persistent, easy to contact and dedicated.
You won't regret using their services

20 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Aldona,

Thank you for leaving us this review. We are thrilled to read that you are happy with how Zack and Chloe handled your purchase and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Lauren was brilliant throughout the…

Lauren was brilliant throughout the whole process. Would definitely recommend 👌🏼

20 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Chris,

Thank you for recommending our services. We have passed on your kind words to Lauren.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thank you!

Writing this currently sat in my new living room after purchasing my first house. I had the absolute pleasure of having Daniel and Zain as my solicitors throughout this whole process. Where do I even start? Professional, Reliable, Friendly, On The Ball… the list could go on! They’ve been absolutely brilliant to deal with. I’ve not been the easiest person to deal with, but they’ve answered all of my questions, problems, calls and emails - all calming my nerves, and making me feel confident and comfortable with every step of the way.
If you’re reading this chaps, thank you very much for everything. And wish you both the very best in the future.

20 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Bailey,

We are delighted to read that you are happy with how Daniel and Zain handled your purchase and have passed on your kind words to them both.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Damaride was great on our first house…

Damaride was great on our first house purchase journey. She kept us updated and answered our calls, making sure to keep us in the loop. We felt confident in her services and she made sure to always keep things moving. Thanks so much! X

20 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Katie,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Damaride and the team.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Excellent First Experience with Alex

I recently used Alex as my solicitor for a property purchase, and my first experience with him was extremely positive.

He was professional, responsive, and kept everything clear and straightforward throughout the process. I always felt informed and confident at each stage.

I’d highly recommend Alex to anyone buying property and will definitely use him again.

19 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Marios,

Thank you for leaving us this review and for recommending our services. We are delighted to read that you are happy with how Alex handled your purchase and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Holden Smith, particularly Sara, during what could have been a very stressful time. From the outset, the team was professional, responsive, and incredibly supportive. They explained every step of the divorce process keeping me informed at each step.

Communication was prompt and straightforward, and any concerns I had were addressed quickly and with care. Their attention to detail and reassuring approach made a difficult situation much easier to manage.

I’m very grateful for their guidance and would highly recommend their services to anyone needing expert legal support during a divorce.

17 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Amy,

Thank you for taking the time to leave us these kind words. We are pleased to read that you are happy at how Sara and the team handled your case during such a stressful time. We have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Amazing!!!!

I sold our house and bought our new property through Holden Smith. Lucy Warburton was so helpful and very quick to respond to any queries we had.

I would definitely use Holden Smith again!

17 March 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Katie,

We are delighted to read that you are happy with how Lucy handled your sale and purchase and have passed on your kind words to her.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

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