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Holden Smith Law Reviews 

1,241
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being helpful, professional, and making processes stress-free. Many highlight the excellent service, noting its efficiency and the smooth handling of transactions. Reviewers consistently praise the customer service and response times, with many appreciating quick replies and clear communication. However, some customers also noted issues with communication, experiencing unresponsiveness and difficulty contacting the company. These individuals reported significant delays in their processes and felt unsupported, often needing to chase for updates.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many describing their experiences as smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, efficiency,... See more

Response time

Consumers find response times to be largely positive, with many reviewers highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact, with many reviewers reporting extreme frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Holden Smith was fantastic. . I have just purchased my house as a first time buyer and was nervous about the whole process . Alex Jones my solicitor was so helpful and fantastic. Al... See more

Company replied

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

I have just moved home, with Holden Smith helping us through the process of selling and buying. Keely Moore our solicitor was so helpful and fantastic, making this as stress free as it could be. I cou... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,241)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service From Start To Finish

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Steve,

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from start to finish....

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
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Reply from Holden Smith Law

Hello

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

We were unfortunately affected by the PM Law scandal and were recommended Holden Smith by a mutual connection. We had a really positive experience working with Donna. From the outset, she took the time to properly understand our situation and went far beyond what we had experienced with our previous solicitor. She identified key points that had previously been overlooked and used her expertise to successfully help us secure money off the house. Her thorough approach gave us confidence throughout the process. Donna was also clear, responsive, and professional at every stage, making what could have been a stressful experience feel much more manageable. We’re very grateful for her dedication and wouldn’t hesitate to recommend her to anyone looking for a solicitor who truly goes the extra mile.

9 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Bethany,

Thank you for recommending our services. We are delighted to read that you are happy with how Donna handled your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Joe Furness was extremely helpful…

Joe Furness was extremely helpful throughout a complicated transfer of equity and remortgage process. He was patient, responsive and proactive in resolving issues, including a last-minute lender redemption problem which saved us a significant amount of money.

I really appreciated his professionalism and persistence in getting the matter completed successfully. Highly recommended.

7 May 2026
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your transfer and remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service

We had a fantastic service selling our property with Holden Smith. Chloe & Zack were extremely efficient and proactive. Would highly recommend.

6 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Sinem,

Thank you for recommending our services. We have passed on your kind words to Zack, Chloe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service

Great service, efficient, professional and friendly.

5 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jake,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Abena and the…

Excellent service from Abena and the team at HoldenSmith from first contact to completion,Kept me informed all the way through and made the process easy and stress free.Will use again in a heartbeat.Thank you.

5 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Charles,

We are delighted to read that you are happy with the level of service that Abena and the team provided for your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 2 out of 5 stars

Adequate, but not outstanding

While adequate, my experience was not outstanding. Communication was patchy during conveyancing and at times frustrating, particularly after my house purchase was complete. The response to my complaint was classic arse-covering blurb. I'd have got better value for money elsewhere and wish I'd used another firm.

30 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Simon,

We are sorry to read about your experience.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Donna at Holden Smith, she made the process incredibly stress free and smooth. She worked incredibly proactively and responsive in getting an auction property complete well within the stated time period. I will definitely be using Donna in the future.

1 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Callum,

Thank you for taking the time to write us this review. We have passed on your kind words to Donna and the team.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We had Damaride for 2 of our purchases

We had Damaride for 2 of our property purchases. Completed in 8 weeks. Quick a smooth process. Holden Smith Law offer reasonable fees.

30 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Nelly,

We are delighted to read that you are happy with how Damaride handled your purchases and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Smooth Help to Buy repayment

Joe Furness responsive & sorted my Help to Buy repayment out, chasing the company for updates and ensuring everything ran smoothly.

29 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Laura,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Francesca Graham did a great job!

Francesca was brilliant throughout my recent house sale and subsequent purchase. Everything went smoothly and my emails were answered quickly. Tiarny was also helpful and quick to respond. I would recommend Holden Smith without hesitation.

24 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Joanna,

We are pleased to read that you are happy with how Francesca and Tiarny handled your sale and purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Dealt with Joe Furness and was very impressed

Dealt with Joe Furness and was very impressed with his help and support in getting the Help to Buy redemption across the line. In contrast to a most Solicitors, Joe was always highly responsive and always available to take a quick call! It was refreshing to be able to actually talk with the individual dealing with the work and made things a lot easier. Thank you Joe for your responsiveness and being available for a call!

23 April 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how Joe assisted you and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service - highly recommended

Joe Furness was my Remortgage exec and the experience was exceptional from start to finish. Joe’s professionalism, clear communication, and genuinely positive attitude made what could have been a stressful process feel straightforward and well‑managed.

He took the time to explain everything clearly, answered every question with patience, and consistently went above and beyond to ensure I felt informed and supported. His attention to detail and commitment to excellent service were evident throughout.

I’m truly grateful for his help and would not hesitate to recommend Joe to anyone looking for reliable, knowledgeable, and personable legal support.

10 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Samantha,

We are pleased to read that you are happy with how Joe handled your remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very good company

Very good company, with I can recommend to anyone.
Joe Furness helped us from very beginning to the end of the process. He was very passion and answer all my silly questions straight away. Communication with him was easy and straight forward. Thank you

21 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jo,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I used these to sell and buy my property

I used these to sell and buy my property absolutely brilliant we had Leah as our main contact could fault her very efficient and fast responding, will defo use these again in the future

17 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Lauren,

Thank you for writing us this 5-star review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I highly recommend this firm of…

I highly recommend this firm of solicitors they have been amazing! Their time management is fantastic :-)

A big thank you to Stephanie Williams and Alexandru Radu who supported me through the sale of my property and the purchase that didn't happen. Your communication and understanding was above and beyond.

Another massive thank to the Francesca Graham who assisted us with the purchase of our lovely new home. Once again the level of communication and understanding were superb and if I require a firm of solicitor in the future I will definitely retain your services.

2 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Christine,

Thank you for recommending our services. We are delighted to read that you are happy with how our team handled your sale and purchase and have passed on your kind words to them all.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Simply the best!

Simply the best!! Made conveyancing a pleasure instead of a nightmare
Thanks all at Holden Smith!

16 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Leigh,

We are pleased to read that you are happy with how our team handled your conveyancing.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Always happy to help

Always happy to help, very professional and quick responses from Joe Furness.

16 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Scott,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great communication and helpful in making process feel straightforward

Joe Furness assisted us with repaying our equity loan and made the whole process straightforward. He communicated clearly throughout, kept things moving efficiently, and took the stress out of what could have been a complicated transaction. We would not hesitate to go back to them again in the future.

15 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Sara,

Thank you for taking the time to write us this review. We are pleased to read that you are happy with how Joe handled your repayment and have passed on your kind words to him.

Kind regards,

Holden Smith.

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