Holden Group Reviews 

1,334
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and professionalism, making every interaction pleasant and efficient. People frequently highlight the outstanding customer service, noting the team's knowledge and friendly approach when addressing inquiries and providing support. The booking process is often described as straightforward and easy, with many appreciating the quick and efficient arrangements for services and appointments. Consumers also value the clear and timely communication, including prompt callbacks and confirmations via text and email, ensuring a smooth and stress-free experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it very simple and straightforward.... See more

Customer service

Customers had positive experiences with customer service, frequently praising the helpfulness, efficiency,... See more

Customer communications

Users describe positive interactions with contact, often praising the politeness and knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great servi... See more

Rated 5 out of 5 stars

Phoned in and had a long wait but eventually asked to leave a message. Ron Eskdale got back to me as promised and helped me book my car for its service with professionalism and politeness. Always happ... See more

Rated 5 out of 5 stars

Lisa Henry was absolutely the 💯 best telephone bookings advisor I have ever spoken to. She was calm, patient and knowledgeable as well as super friendly. I was being repeatedly an absolute idiot an... See more

Rated 5 out of 5 stars

I had an issue with my Volvo, and called up Holden to see if they could help. I've been in and around customer service for 25 years and Kelly-Marie was outstanding. She explained everything and noth... See more


Company details

  1. Car Dealer

Written by the company

Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,334)

433 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and MOT Booking

Booked a service on-line and MOT for Monday 11th 2026 but had a call from Ron Eskdale explaining there was no MOT slots that day he was very apologetic and said there was availability on Thursday 14th 2026 and sorted me a good time 10-30am for me to bring vehicle to Holdens I thanked him for quickly sorting this out in a verry pleasant and informative manner.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

All sorted without fuss

Phone answered immediately, spoke to Ron who knew about my service history, explained the cost and nature of the survey required and was able to offer me a convenient time slot!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Service Booking

I received a pleasant welcome and was given full details for all the service items I was requesting. The call finished with a good conclusion.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Service

Ron has made the process of accommodating my vehicle for a service with a courtesy car very easy.
Good communication and professional attitude.
Thanks

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I spoke to Lisa Henry to arrange a service for my Volvo and she was helpful, professional and a great communicator. The whole process was so straightforward and it was lovely to experience such a high standard of customer service, which is rare these days!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I called Kia to arrange a service for…

I called Kia to arrange a service for my car. A gentleman called Matt dealt with my call. He was both professional and accommodating of my complex needs for the service. Being new to the area I didn’t know if there was easy access to the city whilst my car was serviced. Matt provided service metaphorically speaking ‘Service with a smile’, which goes a long way for me.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Car service

We booked a car service and MOT with Ron Eskdale who we found to be efficient and helpful.

20 April 2026
Unprompted review

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