Hola Car Rentals - miami Reviews 69

Easiest rental company ive ever experienced, very simple website to navigate and read, got the right car for my trip 5/5

Hola's sales manager, Sofia, was outstanding, while her assistance and patience were exemplary, especially as we were 'conversing' over several time zones & the Atlantic Ocean. A pleasure to deal with her.

The booking process was easy and intuitive with many rental options to choose from. Compared to an airline 'deal', Hola was 20% less expensive on our rental.

Everything is top notch!! They give you the best rates and you get full coverage, even an extra driver and tire insurance.

This is my second rental with Hola Car Rentals. The first time was cheap and just perfect. I got a wonderful car and everything ran just perfectly.

Straightforward information clarifying all the legal details and inclusions on the rental agreement

I have just spent nearly a month explaining the overcharge to Hertz who would not accept it was their fault. I contacted Hola Car Rentals who I originally booked and prepaid for the hire car and within 20 minutes they had replied and raised a full credit and an apology.
Perfect! Great Service and Quick Response unlike Hertz stock replies and no assistance

The best customer service I have seen in maybe forever.when they no extra charge that's what they mean...I rented a car through hola car rentals with thrifty a d they charged me extra for insurance...hola car rentals got.my money back as they advertise.truly a perfect experience and form now on they are.my go to site when it comes to rent a car

Very satisfied with online customer service. Mrs Natalia Cardeth was very helpful.

One of the best companies to rent a car, don't be afraid to use this service to rent a car in the USA, I have been a customer and rented in Los Angeles, Miami, Hawaii, Las Vegas and their service has been wonderful. I had a problem with an extra charge in Hawaii and they resolved it positively. Don't really hesitate to rent with them. Thank you Hola Car Rentals!

We have paid fees not included in the contract at Avis Miami Airport, which is very efficient in handling Hola customer service, and I hope our request will be successful.

Great service and prices from the start. Unexpectedly I had to cancel my reservation and within 10 minutes they canceled my reservation no questions asked. I highly recommend this company.

I raised an issue and the Hola team looked into this seriously and resolved quickly.
Good service provided by the team

I reserved through Hola online for a rental at Hertz. There was a lack of information at the rental office,buti recived a response from Hola within 24 hours of my emailing them. Eventually, I did receive a refund as soon as the car rental period ended.

Used Hola at Miami Airport. Got a good rate and everything was included, no hidden extras.

The car was clean and nice, and the whole process was straightforward. Support was helpful as well.

Overall, a good experience and I’d use them again.

Easy to manage bookings. Good prices and simple booking process!

I booked a car through HolaCar and paid USD 523 in full in advance.
Both the HolaCar app and the booking confirmation clearly stated:

“Amount to be paid at destination: USD 0”, including taxes.

However, when I picked up the car at Enterprise – Burbank Airport, I was charged mandatory airport taxes at the counter, in direct contradiction to what was stated by HolaCar during the booking process.

To understand what actually happened, I contacted Enterprise directly, in order to verify:
• which amounts were effectively collected by them;
• whether the airport taxes were already paid or not.

From these checks, a clear discrepancy emerged between what HolaCar indicated as “already paid / USD 0 at pickup” and what actually appears in Enterprise’s system.
I have screenshots and complete documentation showing in detail all charges and payments made.

At the time of booking, I also had an active protection against hidden costs sold directly by HolaCar, which should cover undisclosed mandatory fees, including airport taxes.

For this reason, I contacted HolaCar multiple times, providing a detailed explanation of the issue and attaching all supporting documentation, requesting clarification and a refund.

I wrote to the following official HolaCar email addresses:
• supportholacarrentals.com
• soporteholacarrentals.com
• infoholacar.eu

These contacts were found online and also indicated by HolaCar’s automated WhatsApp customer service.

As of today, after more than ten days, I have received no response at all.

In summary:
• HolaCar stated “USD 0 at pickup”, yet I was charged airport taxes;
• there are verifiable discrepancies between what was declared and what was actually charged;
• the advertised protection against hidden costs was not handled;
• HolaCar’s customer support is completely unresponsive after payment.

An extremely negative experience in terms of pricing transparency and customer support.
Based on my experience, I cannot recommend HolaCar.

good customer service replies
competitive prices
all reservations was worhed perfectly

Quick response. To the point. And very decisive to pick up my request.
Thanks ms Galindo.
Customer 4 ever now😊