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Hola Health Reviews 

645
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being professional, friendly, and efficient when handling consultations, providing clear advice, and managing prescriptions over the phone or video. People note that the overall service is extremely convenient and quick, allowing them to obtain necessary medical certificates and medications without long delays. However, some reviewers were not happy with the customer support, reporting that inquiries were ignored or left unanswered for days without proper assistance. A few other people also felt that appointment wait times were sometimes longer than expected, causing frustration and stress when seeking urgent medical care.

What people talk about most

Service

People report positive experiences with service, highlighting the speed and convenience of accessing medical... See more

Staff

Customers had positive experiences with staff, frequently highlighting the helpful, knowledgeable, and caring... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is practical,... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast service! I was called less than 15 minutes after requesting a consultation. My daughter needed a medical certificate for school which I was able to get over the phone without having to wait... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.3

Excellent

TrustScore 4.5 out of 5

645 reviews

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4.3

All reviews

(645)

556 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and helpful service

I used Hola to contact a Dr for an important script, as I couldn't get appt with my GP for a week. I'd never used that sort of service before. I was impressed with the efficiency and quality of service. It saved me trouble and expense. It was late at night, and didnt expect a call until the next am. But 15 mins later, I had what I needed. Thankyou !

10 July 2026
Rated 5 out of 5 stars

Highly recommended

It was great, didn't feel pressured just straight to the point, few questions and it was done, very affordable too, highly recommend to anyone who needs quick service.

18 July 2026
Rated 5 out of 5 stars

Hola Health provides a brilliant…

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him with the same medication our GP gives him when this happens.
We live 165km from our GP and we rang Hola Health at 6.38am on a Sunday morning. There was very little waiting time.
I was able to get the medication as soon as the chemist was open.
Thanks Hola Health and thanks to your doctor.

19 July 2026

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