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Hola Health Reviews 

641
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 552 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and convenience, often receiving quick consultations and prescriptions from professional and helpful doctors, even during off-hours. Many highlight the easy and efficient user experience, making medical needs accessible from home and frequently bulk-billed. However, some customers experienced longer wait times, occasionally exceeding 45 minutes, and faced delays that made medical certificates ineffective. A few other people also felt that customer service was unhelpful, citing issues with certificate validity not being accepted by employers, blunt email responses, or doctors being unwilling to provide certain prescriptions or follow up.

What people talk about most

Service

Consumers generally express high satisfaction with the service, often highlighting its speed, convenience,... See more

Staff

Users describe positive interactions with staff, praising doctors and medical professionals for being... See more

User experience

Customers had positive experiences with user experience, finding the platform quick, easy to use, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting quick responses and... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast service! I was called less than 15 minutes after requesting a consultation. My daughter needed a medical certificate for school which I was able to get over the phone without having to wait... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.3

Excellent

TrustScore 4.5 out of 5

641 reviews

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Asks customers to review

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4.3

All reviews

(641)

551 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy and efficient

For me, Hola Health is an affordable, reliable, and user-friendly healthcare platform. The medical professionals are compassionate, courteous, and highly professional, making every consultation smooth and reassuring.

2 July 2026
Unprompted review
Rated 3 out of 5 stars

I had to wait an hour

I had to wait an hour before talking to a doctor and there was no indication as to why the wait was so long. A simple notification to give me an indication of why there is a delay would be sufficient to keep me informed

8 July 2026
Rated 5 out of 5 stars

Helpful and efficient

Hola Health has always been a helpful and efficient. The doctors listen empathetically and offer the right support every time.

27 July 2026
Rated 1 out of 5 stars

Ripped off

Ripped off! No appointment was completed, the doctor connected late then hungup saying she could not hear my microphone. Read the positive reviews, they are all paid for! Only the negative ones are genuine. You've been warned! Check that your negative review doesn't get deleted!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Hola was exception

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take weeks and month for an appointment booking at my medical centre, takes only a few minutes with Hola. Hola is whole new level of meeting our medical needs. I would recommend Hola to all my friends and family.

14 July 2026

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