Hodsons of Penkridge Reviews 

I have recently received my new ford focus St from a different garage to Hodson ford but the car arrived with some contamination under the front offside headlamp on the bumper and due to the garage I purchased from been on the south coast and me living in the Midlands I looked locally and Hodson ford came up it was even recommended by a work colleague.I took the car into Hodson Ford Wolverhampton Rd, Penkridge, Stafford ST19 5NS initially to get the paint contamination rectified all was agreed to be completed by their body shop under warranty the staff were helpful and all seemed well. Car was dropped off 12/6/23 and I was told 2-3 days for completion of work with ford providing a courtesy car all good so far. Work took longer than expected for whatever reason I was not told and got a call late on the friday 16/6/23 and was to far for me to collect as they would be closed by the time I could get there. I then collected monday 19/6/23 upon collection I noticed multiple spots of contamination under the paint and severe pitting there was paint on the headlamp and the lacquer had bubbled under and where the bumper met the wing the lacquer was flaking off obviously I was not very happy but I was told it would be rectified (manager had a look at this point and tried to fob off alot of the issues and ended up walking off before before I had completed sorting the car to come back in and honestly didn't seem to care) .
5/7/23 took car back pointed out all issues to the representative as I handed it over for the second time and told all would be rectified.(the representative was very apologetic and assured me all the issues would be sorted). I was Phoned on 6/7/23 work completed great news 2 days Vs original job of 5days, I collected on 7/7/23. First issue fog lamp hanging off bumper manager saw this and took back into body shop to re-attached (bad start who quality checked this before it was brought out to be handed over?). Due to previous issues I inspected paint job.
Paint remains on headlamp from first spray job even after I asked for it to be cleaned off.
Quality of work is poor as there is pitting and considerable contamination under paint. The lacquer is peeling and lifting under the headlamp to which the same manager kept trying to deflect issues saying it was how bumper was shaped so I had show how it had lifted from base coat and as far as he was concerned it was ok and as he put it "commercially acceptable" ( how is lifting split lacquer acceptable on a fresh paint job)and he would not accept any responsibility trying to deflect any issues (whoever put my number plate on had attached it wonkey to which the manager kept pointing this out to take my concern away from the bad paint job) I had to keep reminding him I was not concerned with this and it was not his concern that it was the paint job I wanted sorting. He continually tried to lie and say there was no issues. He even tried to fob me off saying it must have been resprayed before?!?! If I had known the paint job would be so poor I'd have left the original paint from factory as the quality apart from contamination was good. He tried to tell me it had probably been resprayed before and that's as good as it will get and was not going to rectify and to speak to ford if not happy as they would not repair their poor work again he was generally very unprofessional and didn't seem to care I explained to him he was a representative of the ford motor company and this wasn't a good experience to which his response flippent and that Hodson ford are going to separate our partnership this is not what is expected of a "professional representative of Ford". He then tried making excuses about losing money on the job and on all ford warranty claims like this was my issue, don't accept work if your not making money on it it's just bad business.I'm extremely annoyed and again I'm now left with a poor paint job on my brand new £40000+ car. Honestly it's your choice to go here but if this is how your treated I would avoid at all cost. Hopefully Ford can now step in to rectify this.

All the second hand cars come with a free 3 MONTHS WARRANTY at Hodson Ford Penkridge.
Russ who is head of customer care arranged and told me that the work could be done.
Chris who did the repair work on my car,went out of his way and kindly called to me to show me exactly what he had done,in rectifying the problem before putting the car back together.
The repair work that Chris has done is excellent and i couldn't be more happier.

From booking the service for my car everyone I spoke to was polite and explained the process thoughout .

Quick service
Feedback provided on my car
Video on the check provided to me

They are very helpful and courteous,they picked my car up and bought it back to me,they phoned me when there was something needed replacing on my car,always contacting me when needed very happy with this service

Took my car in for a service and MOT. The staff were Very professional, friendly and really helpful. I really like the innovative ways they are communicating with you in regards to the jobs that might need doing to your car and a person explaining in a video the things that are ok on the car.

Purchased my car from here last year and took out the service plan. It was back in for service and MOT last week and extremely happy with the experience. Communication was great and all staff dealt with were helpful and pleasant especially Katie and Russ. I will not be taking my car anywhere else and would 100% purchase a car and service plan from them again. Thanks.

Dropped car if , staff polite and friendly, notified when to collect and explained what was done to car

Excellent customer service from Lucy. I can’t recommend you highly enough

I HAVE USED HODSON FORD FOR A FEW YEARS NOW AND ALWAYS HAVE TOP LEVEL SERVICE FROM THEM I WOULD NOT USE ANYONE ELSE

Fantastic customer experience. I would highly recommend Hodsons for Servicing/repairs. Very helpful, friendly staff.

Vehicle collected as agreed. No problems at all. Mot and service carried out and clean car returned.
Kept informed of recommendations

Russell and his team very friendly, reliable and efficient.
Workshop always do a good job.

I did consider writing a review of my experience with Hodsons as I have done on Google reviews earlier,but they only respond to nice reviews so I won't waste my time.🙁
Fair play to Hodson Ford,they have since collected the car and found no faults all free of charge .
Now waiting to see if the problem occurs again 🤞

Absolutely awful experience with the sales MEN at Hodson Ford
It was me buying the car not my husband but they insisted on speaking to him even after I made the point.
Very disappointed
It’s a shame that a minus star cannot be give.

Excellent service and staff for the service.

Extremely good service contact was good everything went as planned car drives better and a video to boot. Excellent

they collected the car , mot and service then brought it back . even watched it on video being done brilliant, great service 👍👍

Great communication from start to finish. Collected car from home delivered it back when promised.
Great service and thanks to all the service team involved

Very helpful and happy to help when I needed the work doing fast .