HME answered all my questions. They promptly corrected MY error in the shipping address. They shipped my Ustep walker and laser within 3 days. They sent me an invoice for Medicare reimbursement. M... See more
Company replied
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See what reviewers are saying
I was able to get a replacement wheel for my walker with no problems. I had to replace a second wheel later and was able to easily order the same one. I have also replaced the basket under the seat an... See more
Company replied
Items were shipped and one (1) carton arrived seriously damaged VIA FEDEX. I would not accept it for that reason. I never opened it and didn't plan to the way that it arrived. I called/Emailed/TEXTE... See more
It is impossible to get return information from HME. Although I was granted a return authorization number within a couple of days, and told to wait for email instructions, it's been over a month of wa... See more
Company details
Written by the company
HME Medical Shop Started In Order to Offer a Simple, Easy Way to Provide The Right Medical Equipment and Services at a Low Price. Unlike many medical equipment suppliers, Insurance companies do not dictate the equipment you can purchase from HME Medical Shop. By cutting out the red tape of insurance providers, we give you the freedom to choose the exact high-quality equipment you need, without the months of waiting or restricted options. We focus on getting you mobile and comfortable—immediately. We are trusted by our Customers, Home Health Professionals, and Government Agencies all across the country. Our full line of Home Medical Equipment, Medical Supplies, and Parts and Accessories feature the top brands available today and all include free shipping and handling.
Contact info
2057 Charlie Hall Blvd, 29414, Charleston, United States
- 800-258-6313
- customerservice@hmemedicalshop.com
- hmemedicalshop.com
3.6
Average
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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no delivery
Adult Wenzelite Anterior Safety Roller ordered on April 7, 2018. As of May 30, no delivery, no response. My next step apparently will be to go to VISA for a refund and claim of fraud.
30 May 2018
Unprompted review
Was told item would ship 48 hrs after …
Was told item would ship 48 hrs after it was in stock. It did not. Called customer service, was told they would get it shipped ASAP, it did not. Called customer service, was told she arranged to have it shipped from manufacturer that day, it did not. Called today, was told no assistance could be given. Still hasn’t shipped.
8 January 2018
Unprompted review
Ordered for Dad, good walker
Found a better walker than medicare would pay for. Also came preassembled, so I didn't have to pay someone to go help put it together
17 March 2017
Unprompted review
Helped pick me a fancy walker
I am under 5 ft and Anne helped me pick out a walker for someone my size!
14 December 2016
Unprompted review
Phone Service was helpful
Helped me pick out the right walker and it shipped quickly.
25 November 2016
Unprompted review
Equipment not delivered when promised, no response from customer service.
I ordered a mobility device online on May 26th with free shipping and a promise to deliver in 5-8 days leading me to assume the item was in the warehouse. After having received no tracking information after 10 days, I sent an e-mail to sales and customer service requesting a call back the following business day by noon. At end of business the following business day, I received no acknowledgement by e-mail or phone from sales or customer service. We are going on a family vacation this week which will be very nearly impossible without a mobility device and am concerned that trip will be miserable and a burden on everyone due to HME's lack of responsiveness and failure to deliver when promised. Still awaiting word from HME Medical Shop. I would say that failure to deliver as promised is reason not to trust a company. Failure to respond to very plainly worded request for assistance is worse than untrustworthy. It's inexcusable.
7 June 2016
Unprompted review
Great customer service
I ordered the face mask for my husband one day and got it in two days. The product is well made and then I had a great customer service rep from the company to contact me to make sure that the product ordered was what I needed. I was also offered a coupon for 20% off on my next order. Great company. Thanks
17 August 2012
Unprompted review
Great prices, love their customer service
They have an actual customer service department! I hate all the voicemail only or email only customer service depts a lot of sites have. One call and I had all my questions answered!
Thanks!
16 August 2012
Unprompted review
Site easy to navigate, love the free shipping!
I use this site to get my CPAP equipment and the service is excellent. The prices are very competitive and my items ship for free! Thank you HME Medical Shop :)
13 August 2012
Unprompted review
Great site with free shipping!
This site has a great selection and includes free shipping. I use them for Nebulizer supplies and was able to use my HSA/FSA Card!
11 August 2012
Unprompted review
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