I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He... See more
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Review summary
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Based on these reviews
Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... See more
I had a positive experience purchasing through HM Chairs - Adam was helpful and responded quickly when I contacted him with a few questions prior to ordering. He also offered me a discount when I foun... See more
Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in t... See more
Company details
- Office Furniture Store
- Furniture Accessories
- Furniture Repair Shop
- Used Furniture Store
- Used Office Furniture Store
Written by the company
Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.
Contact info
893 Great West Road, TW7 5PD, Isleworth, United Kingdom
- 07396701570
- info@hmchairs.co.uk
- hmchairs.co.uk
4.7
Excellent
108 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Very prompt and efficient delivery.
Very prompt and efficient delivery service, with tracking advice throughout the process. And even better, the item delivered was what I ordered.
21 March 2026
Great chair and service!
1 April 2026
Gas lift replacement
ordered a hydraulic gas lift replacement for my old herman miller size c aeron with the cylinder removal kit. Came quickly and the process to switch over was pretty simple so my chair was back to normal in no time.
I got the extra height version - and that is quite a bit taller.
30 March 2026
Worth the money in comfort (and looks)!
The headrest may not be necessary when sitting forward - but it comes into it's own as soon as you tilt the chair back!
It is VERY easy to fit on the Aeron chair and is made of the same materials by some of the same people who designed and manufactured the chair - so it is streets ahead of any other headrests for Aeron. Worth the money! I have now bought a couple for my chairs
19 February 2026
Good shopping experience
Bought the Atlas headrest for my Steelcase Leap V2 as there are not many places in the UK that stock these. Very happy with my experience. Shipping was quick and the item had no issues.
7 February 2026
Unprompted review
Great quality and kind assistance
Great quality and kind assistance. They even delivered the kit to Japan. Really appreciated!
2 January 2026
2 chairs both faulty.
29 December 2025
Reply from HM Chairs
Thanks for your feedback.
We’d like to clarify that both chairs were returned to us and fully tested, and no faults were found. The reason given for the return was noise from the casters when moving, which is typically caused by the type or condition of the floor surface rather than a fault with the chairs themselves.
I purchased replacement arm cushions…
I purchased replacement arm cushions for my Humanscale Liberty chair, and they arrived promptly. The quality is satisfactory—while not as soft as the originals, they're quite adequate—and they fit perfectly. The delivery and service were faultless. Ultimately, only extended use will reveal the durability of the product.
31 December 2025
Unprompted review
Good technical response and reasonably…
Good technical response and reasonably priced.
24 November 2025
Prompt delivery and very happy with the…
Prompt delivery and very happy with the chair, which was as described and fairly priced.
19 November 2025
Lovely chair and lovely to sit in…
Lovely chair and lovely to sit in watching tv or reading. Big plus our Dachshund does not bother me because he wants more room to stretch out.
21 November 2025
Bought a refurbished chair
Bought a refurbished chair. Arrived promptly. When there was a very minor issue Adam from customer services responded extremely quickly and was very helpful. Would definitely recommend
21 November 2025
Unprompted review
hands down best customer support ive ever had!
Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs.
I couldnt have asked for a better phone experience when processing my order.
Came ontime exactly as they said.
HmAeron came in an amazing near new condition (1 scuff that doesnt need attention, and basic wear and tear like under seat padding needing replaced) The chair's is working wonders for my back :))
Praise were praise is due, thank you 10/10
22 October 2025
Very pleased, thank you :)
Very pleased with my chair and Adam was very helpful with guidance and assistance setting it up. Definitely recommend buying from HM Chairs, delivery was exactly as scheduled. Many thanks ...
22 October 2025
Excellent Service
Chair dispatched within the promised time period, delivered by DPD at the time they promised and chair looks absolutely brand new and is super comfortable.
22 October 2025
Chair arrived in a timely fashion and…
Chair arrived in a timely fashion and in great condition
8 October 2025
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