HitPaw 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excelent product it great when you pay for something that really works and works as discribed very happy with the result and the product keep up the good work

Rated 5 out of 5 stars

The customer service is very responsive; they resolved all my issues. I want to say that HitPaw software is fantastic! It allowed me to enhance my videos to high-resolution 4K.... See more

Rated 5 out of 5 stars

I love the software - I like having all the features and functionality under a single pane of glass. I've needed support twice (moving computers and purchasing credit under the wrong profile), and t... See more

Rated 1 out of 5 stars

I signed up with HitPaw for software that I believed would work with improving a video, and found out after opening the software and seeing what the capability was, it was not going to be do the job.... See more

Company details

  1. Software Vendor

Written by the company

Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As An Independent Filmmaker

As an independent filmmaker, we resort to a wide range of special effects apps, and HitPaw VicPea is THE singular most important one. An app that never disappoints, we found the background blur function particularly helpful in our latest film WHAT DANCE AM I? currently winner of 30 individual international awards from 6 international film festivals. Thank you HitPaw!

5 November 2025
Unprompted review
Rated 4 out of 5 stars

The product is not as advertised

The product I purchased did not fully meet my expectations based on the advertisement. However, after contacting support and providing details, the company reviewed my case and eventually resolved the issue by offering a full refund.

Although the initial experience was not ideal, I appreciate their final effort and support in addressing the problem.

5 November 2025
HitPaw logo

Reply from HitPaw

Hi there,

We’re truly sorry to hear that your experience with our product didn’t meet your expectations. We always aim to deliver what’s advertised, and we regret that this wasn’t your experience.

Please note that our refund policy ensures eligible customers receive their refunds within the guarantee period. To help us look into your case and resolve it promptly, could you please provide your order information or contact our support team directly? Our customer service representatives will review your request and make sure it’s properly handled.

Thank you for bringing this to our attention — we appreciate the opportunity to make things right.

Rated 5 out of 5 stars

HitPaw software

I downloaded HitPaw software in a hope of improving my videos. I’ve also tried other software but I keep coming back to HitPaw. The beauty of this is there’s so many functions to try, which is a real benefit. Im going to get the full version for all my videos.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve tried a lot of image enhancement…

I’ve tried a lot of image enhancement tools, but this one truly stands out. It’s incredibly easy to use and produces amazing results every single time. Blurry or low-quality photos come out looking sharp, vibrant, and professional with just a few clicks. I was especially impressed by how well it preserves natural details without making images look over-edited. The processing speed is fast, and the interface is clean and intuitive. Whether for personal photos or work projects, this program has become my go-to for image improvement. Highly recommended for anyone who wants high-quality results effortlessly!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Hi-Paw's Video and Audio Software is Amazing!!!

I am having an amazing experience with Hi-Paw's versatile multimedia software. I love the intuitive, user-friendly interface, finding it incredibly easy for me to convert video, audio, and DVD files into any of the 1,000+ available formats. The software delivers amazing, high-quality results, particularly with its new AI enhancement tools for older media. The software is extremely fast and efficient, making format conversion and file management very easy. The pricing plans are reasonable and they provide great and timely customer service, while being helpful, and professional. My experience with the tech support team was great as they provided clear, effective solutions and went above and beyond to ensure satisfaction. I strongly recommend Hi-Paw because it offered all the tool I needed and provided great customer support!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support & Great Experience!

I recently purchased a software from HitPaw and had some trouble installing it at first. I reached out to their customer support team and I was truly impressed! They were quick to respond, very helpful, and guided me step by step until everything was working perfectly.
What surprised me the most was their kindness. As a gesture of goodwill, they even offered me an additional software for free because the installation didn’t work right away. This level of care and support is rare these days and truly appreciated.
Thank you, HitPaw, for turning a small technical issue into a positive experience. Highly recommend both the products and the team behind them!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

I was promised FREE updates for life

I was promised FREE updates for life, now they want more money and the software updates to a version that hits a paywall.

Stay away!!!

31 October 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re really sorry for the confusion and frustration this situation has caused. We completely understand your concern regarding the lifetime update promise.

Please note that we’ve already upgraded your license to the latest Version 5 for free, so you can continue enjoying all the new features.

If you encounter any activation issues or need help accessing the new version, our support team will be glad to assist you right away.

Rated 5 out of 5 stars

Good program and good support

I use this program to upscale and colorize old VHS videos.

I've always been very satisfied with the results.

The support team responds quickly and is always helpful.

I think the price is justified when you compare it to similar products and their performance. I highly recommend it.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Bought the unlimited use licence for…

Bought the unlimited use licence for this software over a year ago and been using it, few small problems at the start. Then they update the software and charge you for using it !! . You now need to buy credits to remove things like the background, and I have read some of these reviews, dont tell me its because you need to pay for some cloud AI stuff, I only want to use this the way I did and PAYED FOR in the UK unlimited use is just that UNLIMITED without extra charges thrown in for good measure. RIP OFF COMPANY do not buy this and read the negative reviews before you consider doing so as positive ones are so easy to do !!

30 October 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi,

We’re truly sorry to hear about your frustration and understand how disappointing this situation feels. The recent update introduced new AI-powered features that rely on third-party cloud services, which come with additional processing costs — this is why certain advanced tools now use credits.

That said, please rest assured that you can still use all the original features from the version you purchased without any extra fees. Your unlimited license remains valid for those functions.

We completely understand your concern, and we’d like to make things right. Please share your order information with our support team so we can assist you directly and ensure you can continue using your software smoothly.

Thank you for taking the time to share your feedback — it genuinely helps us improve.

Rated 5 out of 5 stars

Support is key

I'fe used HitPaw for several years and the best thing I can say about them, is that they care about their clients. I have used for several years now. When problems arise, and they always will with the internet, their support group keeps working with you to fix the problems. The program has many great features but for me, as a Jazz musician, being able to download important videos for my Jazz Comporsers Service business is invaluable. Eureka HitPaw.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

this app has everything you need!

this app has everything you need and more! if you want AI solutions, you're covered.
Video conversions? covered.
Audio solutions? covered.

it has many more features that made my life easier and my work flow faster.

I highly recommend it not only because of the amazing features it has built-in, but for the 24/7 amazing support team that got me through every single issue I faced.

I was a member since 2023 and I can't think of my life without it.

it has everything I need and many more.

every time I open the up, it's updated with new exciting features.

the team behind it are pros and giving everything they have to bring the best features in the market to the app.

Highly Recommended as a software to get you through every situation you might encounter in your daily fast paced modern life.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam - dark Ux pattern / not give money back

They don't respond, don't want to answer your e-mail, whatever they say on their website are lies. Really surprised on my experience there, also dark pattern used for you not to unsubscribe your plan and to make you pay if don't watch out

15 October 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re truly sorry to hear about your disappointing experience and the trouble you’ve faced contacting us. This is definitely not the level of service we aim to provide. Please be assured that we never intend to mislead our users, and we take feedback like yours very seriously.

To help resolve this quickly, could you please share your order information (email address or order number) with us? Once we receive it, our support team will follow up with you directly to review your case and make sure your issue is properly handled.

Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make things right.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look