HitPaw 

Reply from HitPaw

6 days ago

We’re truly sorry to hear about your frustrating experience, and we understand how disappointing it must have been to encounter a crash while using the voice changer.

However, we would like to clarify that your order has already been fully refunded. Please kindly check your original payment account, as the funds should have been returned according to your payment provider’s processing time.

Regarding the crash issue, while we respect your observation from the Windows Event Logs, software conflicts can sometimes be influenced by system environments, drivers, or other running programs. Our team would have been more than willing to investigate this further and help identify the root cause if given the opportunity.

We sincerely regret that your experience did not meet expectations. Your feedback is taken seriously, and we will continue working to improve both our product stability and customer support.

If you have any further questions or need assistance, please feel free to reach out.

Reply from HitPaw

6 days ago

Thank you for your feedback, and we’re sorry for any confusion caused.

FotorPea does offer a free trial version, which allows users to experience some of the core features of the AI image upscaler. However, please note that not all features are included for free, and certain advanced functions require a paid subscription. This is clearly indicated on our product pages and within the app.

We understand how this may have felt misleading, and we appreciate you pointing it out. Your feedback is valuable, and we will continue working to improve how we communicate our pricing and feature access more transparently.

If you have any questions about the available features or plans, feel free to contact us—we’re always here to help.

Reply from HitPaw

6 days ago

Hi David,

We’re very sorry to hear about your experience and truly regret the frustration this situation has caused.

First, we want to acknowledge the detailed troubleshooting steps you’ve already taken—it's clear you made a genuine effort to resolve the issue on your end, and we appreciate you outlining this so thoroughly.

Regarding the request for additional information, our intention was never to be obstructive. In some cases, even with detailed descriptions, our technical team may still require specific logs or environment details to accurately identify the root cause, especially for issues like AI models failing to load. That said, we understand how this may have come across as unhelpful or frustrating, and we sincerely apologize for that impression.

As for your refund request, we are sorry that the handling did not meet your expectations. This is not the level of service we aim to provide. We take your feedback seriously and will review both the support process and communication to ensure better clarity and efficiency moving forward.

If your issue remains unresolved, we would still be more than willing to assist further or re-evaluate your case. Please feel free to reach out again, and we will prioritize your request.

Thank you for bringing this to our attention.

Reply from HitPaw

6 days ago

Hi Chris,

We’re very sorry to hear about your experience and understand how frustrating this situation must be.

Regarding the issue you mentioned, after downloading and installing the software, the paid features will only be activated once you log into the program using the same account that was used for the purchase. Without logging in, the software will display as a trial version by default, which may have caused the confusion.

You can follow this step-by-step guide to log into your account and activate your full version:
https://www.hitpaw.com/support/how-to-register-hitpaw-product.html

As for our request for screenshots, it was intended to better understand your situation and ensure we provide the most accurate assistance—not to cause inconvenience. That said, we’re sorry if this made your experience feel frustrating.

If you’re still experiencing any issues or would like us to further assist (including reviewing your refund request), please feel free to contact us with your order details. We’ll make sure your case is handled properly and promptly.

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

Reply from HitPaw

6 days ago

We’re very sorry to see your feedback and regret that your experience with our service left you feeling this way.

This is certainly not the level of service we aim to provide. We would truly appreciate the opportunity to understand what went wrong and see how we can make things right for you.

Please feel free to contact our support team[Email: support@hitpaw.com] with more details about your experience, and we will do our best to assist you promptly and effectively.

Thank you for your feedback.

Reply from HitPaw

Mar 27, 2026

Hello,

We’re really sorry to hear about your experience and understand how frustrating this must feel. We take feedback like yours seriously, especially when it يتعلق both product performance and refund concerns.

First, we want to clarify that we do offer a 30-day money-back guarantee, as stated on our website. If your request meets the refund policy conditions, our team will absolutely process it accordingly—our goal is not to deny any legitimate request.

Regarding the issue you encountered with the app not working as expected, we regret that our support team was unable to resolve it for you in time. This is not the level of service we aim to provide. In many cases, issues can be related to specific settings, device compatibility, or usage scenarios, and we would still be happy to take another look and try to fix this properly for you.

At the same time, calling the product a “scam” is a serious claim. We stand behind our software and support thousands of users successfully every day. That said, your experience clearly did not meet expectations—and that’s something we want to make right.

Please reach out to us again with your order details so we can recheck your case and assist with either a solution or a refund under our 30-day policy.

We appreciate your feedback and hope to have a chance to resolve this for you.

Reply from HitPaw

Mar 18, 2026

We’re very sorry to hear about your frustration and the negative experience you described. We understand how disappointing it can be when the product does not meet expectations and when the refund process does not feel straightforward.

Regarding your case, after reviewing the situation and communicating with you, our team has already worked with you to reach a solution and arranged a partial refund. We hope this helps address your concerns.

We would also like to clarify that our support team does consist of real staff members, although responses may sometimes be assisted by automated systems to help manage requests more efficiently. We apologize if this made it feel like there was no human support available.

Your feedback about the software performance and the refund experience is important to us, and we have shared it internally so we can continue improving both our product and customer service.

If you have any remaining questions or need further assistance, please feel free to reach out to our support team again. We appreciate you taking the time to share your experience.

Reply from HitPaw

Mar 18, 2026

We’re sorry to hear about your experience and truly regret that the trial process left such a negative impression.

Our intention with limited trials is to allow users to experience the software while managing the server costs associated with AI processing, which is why credits are used for certain restoration functions. However, we understand that 50 credits may not have been sufficient for someone evaluating the software professionally, especially for a photo restoration business where a more thorough test is necessary.

We also apologize if the communication around the review request and trial details was unclear or felt inconvenient. That is not the experience we want potential customers—especially professionals considering our tools for their workflow—to have.

Your feedback is valuable, and we would still welcome the opportunity to support your evaluation properly. If you are open to it, please contact our team at support@hitpaw.com
, and we can look into providing a more suitable evaluation option so you can test the restoration features more fully.

We appreciate you taking the time to share your experience, and we’re sorry that we lost your confidence during the process. Your comments will help us improve how we handle trial requests and communicate with potential users.