Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!
Contact info
271 Great North Road, 1021, Grey Lynn, New Zealand
- 0800001122
- info@hireace.co.nz
- hireace.co.nz
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service!
I hired a small car from Hireace to get me to work, while my car was out of commission. The car was perfectly suitable and well priced and the team were outstanding. They did everything in their power to make sure that I received the vehicle clean and on time according to my requirements. They were very friendly and approachable. They definitely exceeded my expectations.
I’ll certainly use this company again.
I’m very happy with the hybrid car I rented from Auckland Airport /Bargain Rentals, and their customer service and policies. I’d compared car rentals online a month earlier, and chose Hireace because they’re locally owned and operated and their costs were clear, transparent, and fair. I chose the Platinum insurance option for ease in potential difficulty.
I had a little confusion about the airport transfer site, but thats an airport issue. The pick up/ return process was efficient, the car was clean and reliable, and the staff were friendly and informative. I’d absolutely use them again.
Easy process by polite staff member
My transfer bus to their office was only a minute walk. I was late coming out of the airport and the driver, who was also the office staff, had waited for me. He made the process picking up the car very easy. Happy with the Corolla I hired and once again, easy drop off. Thanks Bargain rentals
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE! Booked a van for 10am, got to the office and nobody was there and a sign on the door to call someone, when I called the person said it would take another 30min to arrive. Honestly, why even bother asking what time you’re going to pick up the rental car if nobody will be there to serve you???!!!

Reply from Hireace
Had a great experience with Hireace
Had a great experience with Hireace, super easy and quick service, super freindly!
I woukd highly recommend useing hireace…
I woukd highly recommend useing hireace if you are looking to hire a truck or whatever you need the booking process i found to be fast and efficient staff are really good quick to reply back to emails and very welcoming mangers i found to be very helpful they allowed me to use my work id beacuse my license has expired which om so greatful for thankyou hireace you made everything an easy process
They pick you up from the airport and…
They pick you up from the airport and take you to pick up your rental. When you take rental back they will take you to the airport
Great company with friendly helpful…
Great company with friendly helpful staff
Great guys
Great guys. Always helpful. Always an easy transaction, use them every year.
A very easy process to book
A very easy process to book, collect and return. Friendly staff and depots in convenient locations. 5 stars
Great service…
Needed a hire van for a day got everything done. Online booking, Staff was so helpful and friendly, so fast and efficient service, hiring and returning, so helpful, thank you to you all, will hire you again, and let family know, thanks👍
The Hamilton Frankton Branch were easy…
The Hamilton Frankton Branch were easy and nice to hire from
All was explained clearly
Even started the vehicle for me
Great guys
A+++ great communication and price
A+++ great communication and price. Very friendly and accommodating staff always have a ven at short notice. Very highly recommend
Great staff
The truck was ready, the hire process was organised and important information was highlighted and explained.
Staff at the silverdale Auckland branch are great - friendly and helpful. I've hired here three times - always a positive experience
Easy company to deal with
Easy company to deal with. Easy process. Professional staff at both the pickup and drop off. Yong Ang in particular stood out to me as a great, friendly, upbeat character! Thanks all.
Hireace East Tamaki highly recommend
Hireace East Tamaki are so warm and welcoming, staff are very friendly and helpful. They explain the terms and conditions so clearly and easy to comprehend. I’ve returned several times over the years because of their service, I highly recommend 😊
Wellington band Lung on Tour to Auckland
We hired a double cab canopy ute for a 2 day band trip to Auckland from Wellington & had to drive through 120km wind gusts & torrential rain overnight. The ute was incredibly stable on the road in such conditions & easily negotiated the debris & slips on the state highway. Hireace service was great & all our electronic equipment stayed safe & dry throughout. Would recommend 100 percent.
great people to deal with
great people to deal with, they go out of there way to help
Great experience with Dan from Hireace
Great experience with Dan from Hireace. I appreciate him taking the time to make contact. I have had many vehicle hires with Hireace and I can totally recommend them.
Great to deal with Silverdale Hireace
Great to deal with Silverdale Hireace. Friendly, helpful, team members and smooth process throughout. Excellent vehicle too. We got the job done quicker than we expected. Hassle-free exercise top to bottom, largely due to the staff we dealt with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







