Hireace Reviews 

188
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, noting their professionalism and efficiency during interactions. The service is frequently described as excellent, with many appreciating the easy and efficient booking process, from initial inquiry to vehicle pickup and drop-off. People also found the pricing to be affordable and reasonable, offering good value. However, some customers also noted issues with unexpected additional charges, such as administrative fees for fines or extra costs not clearly displayed during online booking. A few other people also felt that customer service was sometimes unresponsive or unavailable, leading to delays or difficulties in resolving issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers had positive experiences with service, frequently highlighting the friendly, helpful, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, fast, and efficient... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the efficiency and... See more

Price

Reviewers mention positive feedback about price, with many finding the costs clear, transparent, and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(188)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service!

I hired a small car from Hireace to get me to work, while my car was out of commission. The car was perfectly suitable and well priced and the team were outstanding. They did everything in their power to make sure that I received the vehicle clean and on time according to my requirements. They were very friendly and approachable. They definitely exceeded my expectations.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ll certainly use this company again.

I’m very happy with the hybrid car I rented from Auckland Airport /Bargain Rentals, and their customer service and policies. I’d compared car rentals online a month earlier, and chose Hireace because they’re locally owned and operated and their costs were clear, transparent, and fair. I chose the Platinum insurance option for ease in potential difficulty.
I had a little confusion about the airport transfer site, but thats an airport issue. The pick up/ return process was efficient, the car was clean and reliable, and the staff were friendly and informative. I’d absolutely use them again.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy process by polite staff member

My transfer bus to their office was only a minute walk. I was late coming out of the airport and the driver, who was also the office staff, had waited for me. He made the process picking up the car very easy. Happy with the Corolla I hired and once again, easy drop off. Thanks Bargain rentals

30 May 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE! Booked a van for 10am, got to the office and nobody was there and a sign on the door to call someone, when I called the person said it would take another 30min to arrive. Honestly, why even bother asking what time you’re going to pick up the rental car if nobody will be there to serve you???!!!

29 May 2026
Unprompted review
Hireace logo

Reply from Hireace

Hi Ana,

Thank you for your feedback. We understand that the delay at pickup was frustrating, and we sincerely apologise for the inconvenience caused.

On the morning of your collection, the branch experienced an unexpected operational issue that temporarily affected staff availability and resulted in longer wait times. While this was an unforeseen circumstance, we recognise that it impacted your experience and fell short of the service we aim to provide.

Our team has since been in contact with you directly to discuss the matter, and we appreciate the opportunity to resolve it.

Thank you for your understanding, and we hope to have the opportunity to provide you with a smoother experience in the future.

Kind regards, Hireace Team

Rated 5 out of 5 stars

I woukd highly recommend useing hireace…

I woukd highly recommend useing hireace if you are looking to hire a truck or whatever you need the booking process i found to be fast and efficient staff are really good quick to reply back to emails and very welcoming mangers i found to be very helpful they allowed me to use my work id beacuse my license has expired which om so greatful for thankyou hireace you made everything an easy process

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service…

Needed a hire van for a day got everything done. Online booking, Staff was so helpful and friendly, so fast and efficient service, hiring and returning, so helpful, thank you to you all, will hire you again, and let family know, thanks👍

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

The truck was ready, the hire process was organised and important information was highlighted and explained.
Staff at the silverdale Auckland branch are great - friendly and helpful. I've hired here three times - always a positive experience

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Easy process. Professional staff at both the pickup and drop off. Yong Ang in particular stood out to me as a great, friendly, upbeat character! Thanks all.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Hireace East Tamaki highly recommend

Hireace East Tamaki are so warm and welcoming, staff are very friendly and helpful. They explain the terms and conditions so clearly and easy to comprehend. I’ve returned several times over the years because of their service, I highly recommend 😊

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Wellington band Lung on Tour to Auckland

We hired a double cab canopy ute for a 2 day band trip to Auckland from Wellington & had to drive through 120km wind gusts & torrential rain overnight. The ute was incredibly stable on the road in such conditions & easily negotiated the debris & slips on the state highway. Hireace service was great & all our electronic equipment stayed safe & dry throughout. Would recommend 100 percent.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with Silverdale Hireace

Great to deal with Silverdale Hireace. Friendly, helpful, team members and smooth process throughout. Excellent vehicle too. We got the job done quicker than we expected. Hassle-free exercise top to bottom, largely due to the staff we dealt with.

12 March 2026
Unprompted review

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