Hipobuy Reviews 583

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process, clear explanations, and well-packaged deliveries, with many noting that products matched descriptions and were of high quality. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and in perfect condition, often appreciating the affordable shipping costs and various protection options. Reviewers also commend the quality check photos provided, finding them detailed and accurate, which instills confidence in their purchases. However, some customers expressed dissatisfaction with the shipping costs, finding them unexpectedly high or expensive, despite initial expectations of affordability. A few other people also felt that the rehearsal service did not provide adequate quality pictures or instructions, leading to issues like damaged items upon arrival.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and efficient... See more

Product

Users describe positive interactions with product, consistently praising the high quality of items, with many... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of products,... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the smooth... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly didn’t know what to expect at first, but Hipobuy turned out to be a really good surprise. The ordering process was easy, everything was clearly explained, and my order arrived well packaged... See more

Rated 5 out of 5 stars

I had a great experience with Hipobuy. The ordering process was very simple, and the support team helped me a lot they were fast and understanding. The warehouse process was also easy. On the pa... See more

Rated 5 out of 5 stars

Fast shipping, great User Interface and really good support. 1 product wasnt shipped by a seller and Hipobuy urged him to do. No other dhipping agent I ever used has done that. Refunding is easy and i... See more

Rated 5 out of 5 stars

The website is easy to read, discord helpers are avalible 24/7 so if you need any help they got you. App is working properly, everything with adding products to cart is easy and quick, then the paymen... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

It is always a bit sketchy buying from a company like Hipobuy, but their customer service was amazing, so was their detailed explanation of everything. And their quality is amazing, no difference from real. And fast shipping on top. AMAZING!!!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Ordered multiple times from this website, never had any problem,staff are reactive and there're often events. Reliable services and friendly staffs, large selection of shipping lines and good conversion rate

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Idk what evrbedoys talking about this…

Idk what evrbedoys talking about this is the most simplest way to buy stuff form the china side yes the shipping is expensive but we have coupons for that. And the price isn’t that bad but it would be more fun if it’s free

9 June 2026
Unprompted review
Rated 5 out of 5 stars

really the best agent that i ever used

really the best agent that i ever used. uve been using hipobuy since 3 months now and it keeps getting better.
prices are lower compared to other agents
and they ship a lot faster. i will use it forever👌🏻‼️

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Order Not Arrived! 4-5 months still waiting… My order has been “shipped” for around…

My order has been “shipped” for around 4-5 months. I ordered 2 T-shirts and 1 pair of shorts. Hipobuy said the order would take 2-4 weeks. Customer service is trash and they trick you into giving a 5 star review by not letting you text unless you press 5 star which is ridiculous!
Will update this review if my order ever does arrive.

9 June 2026
Unprompted review
Hipobuy logo

Reply from Hipobuy

Hello, my friend.

We sincerely apologize for any inconvenience caused. Regarding the issue you mentioned about your package not being delivered for 4–5 months after being shipped from China, may I ask whether you have contacted our live customer support team? if no, please kindly contact the serice team to investigate for you in time :)

Under normal circumstances, international shipping should not take that long unless you selected a sea freight shipping method. In some cases, sea freight can indeed take a considerably longer time, which is also one of the reasons it is typically more affordable.

At the same time, Hipobuy does not require customers to leave a five-star review in order to receive customer support. You can simply go to User Page → Online Service and select the option that best matches your issue to receive assistance. Alternatively, you can contact us at care@hipobuy.com for support.

If anything has caused a misunderstanding, please do not hesitate to contact us. We will do our utmost to help resolve the issue. Thank you for your understanding and support, and we look forward to hearing from you.

Rated 5 out of 5 stars

I received my parcel very quickly

I received my parcel very quickly, there was good communication and very fart packing, the items came packed well and clean with no smell, all items were good quality and very pleasing, very pleased with this order and website thank you hipobuy

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been really impressed with Hipobuy…

I've been really impressed with Hipobuy so far. Compared to other shipping agents I've used, their shipping rates are noticeably cheaper while still providing fast delivery times. I was expecting to save money, but I didn't expect the package to arrive as quickly as it did. The ordering process was straightforward, updates were provided throughout the shipment, and everything arrived in excellent condition. Customer support was also responsive whenever I had questions. Overall, Hipobuy offers a great balance of affordability, speed, and reliability, which makes it stand out from many other agents. Based on my experience, I'd definitely recommend giving them a try if you're looking for a cost-effective and efficient shipping service.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

First Hipobuy Haul

Hipobuy gives great Customer service and are always willing to help with any issues that may arise even after completeing their required tasks they are more than willing to provide more if something may be incorrect.

They also provide great detail on shipping and estimations on where your parcel may be. Overall great quality, order service and entirely great program.

4 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look