Hilton Macarons Reviews 

818
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons, describing them as amazing, delicious, and of excellent quality, often highlighting specific flavors as exceptional. Many found the ordering process very easy and straightforward. The delivery service is frequently noted for its reliability, promptness, and careful packaging, ensuring products arrive in excellent condition and on time. However, some customers also noted occasional issues with delivery logistics, such as products not being received, concerns about product shelf life conflicting with holiday delivery schedules, or problems with courier service and packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(818)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Macarons ever?

The person I bought these for (as a present) said “They were the best Macarons EVER”. They came well packaged and on time, with a personal note from the company. Lovely. Clear instructions on how to store them too. Great service and product.

15 September 2023
Rated 5 out of 5 stars

Best Macarons we've tasted!

My wife loves Macarons and has tried them all over the country (and the world!) and her feedback was that these were, hands down, the best she's tasted! I'm less of a fan normally but these had so much more flavour and substance than usual even I was a convert! A huge recommend from us & great value as well.

30 August 2023
Rated 3 out of 5 stars

All's well that ends well

It didn't start well they had problems with their system which didn't pick up my message or the date I wanted them delivered and for some reason my emails weren't being delivered. After a few conversations it seemed to be sorted but then I had a message from the delivery company that they were about to deliver the package but not on the date that I wanted so I changed the delivery date to the correct one. It also didn't have the gift message that I had asked for so Hilton arranged for a new parcel to be sent out with the message and on the correct date free of charge. The upshot is that my sister received two parcels of macarons which she said were delicious but I could have done without the hassle.

2 August 2023
Rated 5 out of 5 stars

Absolutely delicious

Ordered some of the fruity macarons as a treat to eat with friends. The delivery was very quick and they arrived well packaged in tip top condition. They were absolutely delicious, enjoyed by all of us, will definitely be ordering again.

31 July 2023
Rated 5 out of 5 stars

Delightful Gift

The macarons were a gift to a friend. They were a delightful surprise to her. Arrived on time, well packed in perfect condition and tasted delicious. I would certainly use this company again.

21 July 2023
Rated 5 out of 5 stars

Fabulous macarons

The Macarons were fabulous and helped me make a spectacular brownie and macaron tower for my grand daughter’s christening. They also tasted absolutely amazing so a win on appearance and taste!

23 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look