Hilton Macarons Reviews 

818
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons, describing them as amazing, delicious, and of excellent quality, often highlighting specific flavors as exceptional. Many found the ordering process very easy and straightforward. The delivery service is frequently noted for its reliability, promptness, and careful packaging, ensuring products arrive in excellent condition and on time. However, some customers also noted occasional issues with delivery logistics, such as products not being received, concerns about product shelf life conflicting with holiday delivery schedules, or problems with courier service and packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(818)

39 reviews in the last 12 months

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Rated 4 out of 5 stars

Well the two stars doesn’t reflect…upon delivery now four 😁

Well the two stars doesn’t reflect their website, which was easy to navigate. I won’t be receiving the order until my selected date, but I have had no updates other than a purchase confirmation, to assure me my order is en route. Will possibly put up a different review when they arrive!

So just a quick update after delivery!
Macarons arrived in good, protective packaging and were undamaged.
I had kept in fridge for 6 days after delivery as they were a Christmas present for my wife. This did not impact on flavour or texture. Absolutely delightful to eat and would certainly buy from Hilton again. As mentioned previously, an update on delivery to keep customer in loop could be better. All said and done , would highly recommend for macaron enthusiasts, with a wide range of flavours and customised boxes to choose from. Review now ‘bumped’ up to 4 stars from 2.

7 December 2023
Hilton Macarons logo

Reply from Hilton Macarons

Hi Duncan,
I’m sorry to hear of your frustration, you are always welcome to contact us with any queries.
Your order (I have just double checked) is in the system and due to be sent next week as you requested.
I hope I’ve cleared up any uncertainties!

Kind regards

Jamie

EDIT: Hi Duncan,

Now that your order has been delivered I wonder if you have any feedback for us? We always appreciate hearing about what we can do to improve.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent service

Excellent service! Excellent product. I sent to friends as a Thank You. The macaroons arrived when promised. Will definitely use this product/service again!
Thank you.

5 December 2023
Rated 5 out of 5 stars

These really are the best Macarons

We used to live in .France and ate macarons often. However, these are in a different class. Believe me, they really are different and definitely delicious, nothing like the frequent disappointments I have bought elsewhere.

16 November 2023
Hilton Macarons logo

Reply from Hilton Macarons

Hi Trish
That is wonderful to hear! I'm very pleased you enjoyed them so much, I'll pass the compliments on to the rest of the team.
Regards
Jamie

Rated 5 out of 5 stars

Amazing

Amazingly beautiful and delicious! It was a lovely treat for my Coeliac daughter, will definitely order again.

25 October 2023
Rated 5 out of 5 stars

Delicious!

Delivered when they were meant to be. Delicious macaroons bought as a present for my wife - said they were the best she’d ever tasted!

25 October 2023
Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. Have had these Macarons several times, always consistent. Prompt delivery.
Living in Suffolk I like to use a local business as much as possible and first tried them at the Food and Drink Festival in Snape. Having sampled a few macarons I must say these are the best and the recipient (my son) said they were delicious!

30 October 2023
Rated 5 out of 5 stars

Definitely recommend!

Bought these for my future mother in law and she loved them so much! And I loved the lovely handwritten note that came with them Would definitely purchase these again!

24 September 2023
Rated 5 out of 5 stars

Bad delivery

We have purchased from Hilton several times before and once again they reacted promptly to our order. What let them down on this occasion was the delivery driver who left a temperature sensitive package by the front door, knocked once and ran! If we had been out, our order would have been ruined.

24 September 2023

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