Hilton Macarons Reviews 

818
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons, describing them as amazing, delicious, and of excellent quality, often highlighting specific flavors as exceptional. Many found the ordering process very easy and straightforward. The delivery service is frequently noted for its reliability, promptness, and careful packaging, ensuring products arrive in excellent condition and on time. However, some customers also noted occasional issues with delivery logistics, such as products not being received, concerns about product shelf life conflicting with holiday delivery schedules, or problems with courier service and packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(818)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy husband

Knew nothing about Hiltons until recently despite living less than 10 miles away! Now I have managed to score plenty of "brownie points" with my lovely wife!!
THANKS!

29 October 2024
Rated 3 out of 5 stars

Not as good as previous order.

Think we were a bit unlucky with the order this time to be honest. When it arrived some of the macarons were a bit bashed around. I suspect this happened in transit, as there were crumbs in the box. I also note that the recipe on the pistachio macaron has changed too, and it was better last time. This time it tasted more like marzipan, which isn’t a flavour we particularly like.

6 October 2024
Hilton Macarons logo

Reply from Hilton Macarons

Hi Danny,

I'm very sorry to hear about the condition of your order by the time it arrived. It is quite rare for DPD to allow the macarons to be damaged in that way and I have flagged the order in our system as potentially mistreated in transit.

Regarding the pistachio flavour, I will look into the particular batch that included your pistachio macaron. If you notice we use two varieties of pistachio past to create the flavour you love.

Thank you for your review and continued support of our company.

Kind regards

HM

Rated 5 out of 5 stars

Delicious

The macrons arrive on time and well packaged. The friends who were receiving them declared them absolutely delicious and a lovely tea time touch.

24 September 2024
Rated 5 out of 5 stars

Decadent, delicious & delightful.

My order arrived early on my delivery date ready for my son’s wedding cake. The colours, flavours & packaging were excellent & made for beautiful taste & decoration. I can not thank you enough & would recommend Hilton Macarons to anyone as they look & taste incredible, just as described. Thank you so much.

14 August 2024

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