Hilton Macarons Reviews 

817
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons, describing them as amazing, delicious, and of excellent quality, often highlighting specific flavors as exceptional. Many found the ordering process very easy and straightforward. The delivery service is frequently noted for its reliability, promptness, and careful packaging, ensuring products arrive in excellent condition and on time. However, some customers also noted occasional issues with delivery logistics, such as products not being received, concerns about product shelf life conflicting with holiday delivery schedules, or problems with courier service and packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

817 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(817)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

YUM. The only way to discribe these wonderful macarons----but beware you can eat the whole box in just one sitting. Perhaps that is just me.

5 February 2025
Rated 5 out of 5 stars

Too perfect to pretend I made it!

Very quick service, pretty St Valentine's love-heart presentation and, of course, absolutely delicious raspberry macarons. My husband was delighted with this sweet treat, and immediately knew where it was from (as it was too perfect to pretend that I had made it!)

8 February 2025
Rated 5 out of 5 stars

Treat for my mum

I send these to my mum ever now and then as a treat and she says they are the most delicious macarons ever, and mum is something of a connoisseur!

27 January 2025
Rated 3 out of 5 stars

Arrived but damaged

They arrived promptly but unfortunately a majority of them were damaged, they were intended to be used for display at a wedding reception.

16 December 2024
Rated 5 out of 5 stars

Perfect as a gift, especially if you get to try some yourself

Perfect.
Lovely flavours & textures. Great presentation.
A nice touch is that you can delay your dispatch date so the nominal seven day (preferably-fridge-) shelf life is not exceeded before being a perfect christmas present. I chose to receive on 20 December and it worked out fine.
The Winter Warmer flavours are all lovely, some slightly unusual but delicious. To be savoured rather than casually wolfed down.
I will certainly buy again an am looking forward to their other flavour collections, but this could become a Christmas present regular.
Yes, they are quite expensive, but quality comes at a price and they are worth it.

11 December 2024
Rated 5 out of 5 stars

Good service and delivery was prompt…

Good service and delivery was prompt and on time and, of course, the product is delicious.

14 November 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for leaving this review and we are very pleased to hear you enjoyed our macarons

Rated 5 out of 5 stars

Recipient was really happy and loved…

Recipient was really happy and loved them
The process for me was fab as was delivery communication

1 November 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for this review we really appreciate your rating and comments

Rated 5 out of 5 stars

Brilliant macarons.

Brilliant macarons. However sad to hear the company has been sold, as ordering before was quite straight forward and I couldn’t see macarons advertised on the website of the company that bought Hilton Macarons.

4 September 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your review, you will still be able to buy our macarons in the normal manner online through our store, we have not changed our ordering process.

Rated 5 out of 5 stars

Very nice, will order again

Love the flavours and the taste of Hilton Macarons, will definitely buy from you again.

25 October 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for the review and rating we really appreciate this.

Rated 5 out of 5 stars

Happy husband

Knew nothing about Hiltons until recently despite living less than 10 miles away! Now I have managed to score plenty of "brownie points" with my lovely wife!!
THANKS!

29 October 2024

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