Hilti Reviews 

I purchased an overpriced Hilti cordless hammer drill and impact driver first couple of months had to warranty the batteries, the hammer drill than when the warranty ran out paid twice to get it rebuilt, and now dead again The company now doesn't even take care of there customers will not rebuild. Do yourselves a big favor buy from another reputable company that stands behind their tools. Overpriced garbage, you could buy from Harbor Freight and get throw away tools at least they would last longer than Hilti. Sad I really thought I was buying the best of the best live and learn.

Don’t buy hilti!

I bought a drywall screw gun and after 5 days it stopped working!

Btw the worse customer service ever!

The only option they gave to me was wait for my tool to be fixed. When I said this drywall screw gun was the only one I had to do my work right now, because I sold all my Dewalt tools to change to hilti, and I invested in this tool expecting NO problem in at least 1 year, they told me to buy a new one while this one will be fixed so I will have a backup tool. Are you kidding me? I lost money because I couldn’t finish my work, and the option was spend more money with a new one? This is ridiculous!

Good tools, and great cutomer service. There are good and knowledgeable representatives that are technically sound. From drill bits, to power tools. They have been very helpful for my everyday contrtacting jobs.

We have a PR30 laser & a DX 460 nail gun, both get occasional use and when required they generally don't work & we have to hire in. In the 3 years we've had these particular tools they have both been back 4 times each for the same repetitive fault as they seem incapable of fixing it. Managers don't return calls, repair costs are expensive, tools are expensive and unreliable. When I bought this laser, unknown to me the rep demonstrated it to one of my employees by throwing it down the road and claimed it was unbreakable. Intend to see what the CEO has to say about that. Avoid at all costs, you can buy 2 decent quality tools instead of a Hilti that is expensive to buy and expensive to repair. Also, three reps in three years, says everything about company pressure.
Bridgewater Development Ltd

Had an older nail gun model that I have to basically scrap because hilti does not produce gas for it. Bought the new version that failed after a year (warranty was 1 year)

sent the new version to service, have been promised a two day repair or replacement, received not even a return to my calls after four days.

what a scam of a company, I have Bosch tools that lasts for years and their support is amazing.

Steer clear from these guys

Tools are fine. Just bought $25K worth of core drilling, sent back rental after rep pressured for order tell me promo would end today.

We are now on the 3rd order to get it right and HILTI customer service is no help al all and will not pass you on to anyone..

Ran into this problem with a Boon Huge, Acoount exec 2, He told me they no long want to do business with us.. would not put in writing. still no resolution. DO NOT BUY FROM GO LOOK ELSE WHERE

Hilti is big scam
Please don’ t buy.
Hilti repair service in Montreal is joke.
The most incompetent personnel.
I send my grinder two times they did not fix
I send my vacuum three times in three weeks they even damaged my vacuum.
Bad experience with them got tired of them
Once you send tools for service and you verbalize complaint to them some incompetent individual calls you and instead of feeling embarrassed they start bragging how good hilti tools are. What a ludecris. Their tools perform good until they don't go to service for repair. The moment you send for service don’t count on them anymore they wont work.
I have all kind of hilti power tools but
With this kind of service I strongly believe that management and technicians are either incompetent or they are sabotaging the company for rivalry interests.

I would like to share our experience with Hilti.
We have bought two items from a third party (second hand) few years ago, I sent the two items for repair to Hilti and I received a call informing me one of the items has been reported stolen therefore Hilti is retaining it and I received a quote for the repair of the second item with a full description what the defect is. On the following day I received another email informing me that the second item was reported stolen, as well and Hilti is retaining it, too. When I called their customer service with questions how come the second item became stolen, they said they made a mistake by sending me the repair report, since then I have been speaking to different customer service representatives and I was told different stories each time. All I received from Hilti was bad attitude, no one said SORRY for the situation I am in, because I have paid £600 for those items and I have an invoice for them which makes them mine, out of nowhere Hilti not only retained them but they scrapped my items with absolutely no explanation or proof of their story. I am extremely disappointed as I have been judged for buying second hand items as not everyone can afford to buy new items. I have been totally disrespected from their customer service, I didn't receive an apology or explanation. Firstly they said the items have been stolen from a customer of theirs, then a different story was told that the items were Hilti possessions.... Don't trust them, I will never buy anything from Hilti as their items might be good quality but they don't know how to treat their customers which makes them a bad seller. How should I know Hilti just didn't take my items as in my eyes, they stole them from me....

Poor repair service turnaround & Lies
Best tools on the market BUT .... we sent a TE 5 off for a quote on a repair / service the drill was working just occasionally hammer wouldn't work on 16mm bits and above. Was told by shop it wouldn't be more than £70 (Hilti repair cost limit) when we got call from repair centre (Glasgow) cost was £92. We told them not to repair and was offered tool back, so we said yes not expecting it to come back in pieces 1 week later. (we could have driven there and back quicker) and all we got back was a note saying leaking seals (B****y expensive seals at £92) no break down of parts labour cost.

My hubby is not an engineer and has absolutely no idea how the b****y thing goes back together, he is in fact a retired bricklayer (due to severe health problems) Well when he saw the state of the drill he got so upset, wound up and disheartened he had a major relapse. So he's even more pee'd off now (so am I)
Years ago we could go into the shop and have the tools serviced and repaired on site, but that was 25 / 30 years ago! It seems all companies are going down the same road (tools for repair have to be sent off) This is geared towards the hire shops not the little man on the street, we dont matter.

So we have to go back to the shop at Edmonton and see if theres anything they can do, which I doubt they will,
So we are now left with a tool in pieces that did work (that could have been sold) and the money put towards a new one, but not now as it now definitely doesn't work!
Hilti have now cost me around £150 (as we have the case and drs all in perfect condition) as the manager (Shane Francis) in the shop says it still looks brand new... but not now.
Since writing this it got removed cos we put the wrong words in (Sorry Trustpilot,) But Hilti's update, Woman @ head office in Scotland said she was in the position to speak to the salesmen to get us an Ex-Demo model, & we believed her, yeah right, now Jan 2019 & still waiting! As said previously, they're not interested in the little man in street anymore.