Hills of Woodford Toyota Reviews 

2,749
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,749)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MOT Experience.

first experience with Toyota Woodford and i was massively impress with the team. Felt welcome from walking into reception and throughout. i was looked after by Karoline. her attention to detail regarding my visit was second to none.
very friendly staff.
Quick turnaround and very happy with the service.

10 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Tom,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service

I received an excellence service by the staff member Claire Rogers.I strongly recommends everyone who wants to buy or get repair their
car to Hills Of Woodford Toyota.

8 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Abid,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I just to let you know that I have had…

I just to let you know that I have had a really good reception for Mohamed Sufi since day one then day two and day three it’s been really helpful and well done to him and to whoever is in charge of him he would be very proud of him and he’s been not just helpful but guiding and patient as well and he also don’t make question and whatever I ask something he was like keen to help her and I just want to say thank you very much for everything thanks

1 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Cherif,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

We bought toyota yaris from Mark Graham…

We bought toyota yaris from Mark Graham from toyota Woodford.

Great sales skills.
Good communication great service.
Keep it going Mark.

30 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Maya,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The salesperson made the experience…

The salesperson made the experience amazing. Sufi made the process easy, efficient and enjoyable. The customer service he showed was exceptional and I would highly recommend this Toyota!

28 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Dhon,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great customer service

Great customer service always at Hills. Check in was smooth and Claire made sure I was well looked after and kept informed of progress. I was offered a drink multiple times and was able to get some work done via the free WiFi whilst waiting. Highly recommended.

5 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Kez,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 1 out of 5 stars

I took my car to Hills of Woodford…

I took my car to Hills of Woodford Toyota for an annual service, paid £540 for geometry they recommended, and was told everything was fine. A week later, at the same place, my car failed the MOT.

For such high prices, you expect premium service – instead my car was returned dirty, with fingerprints inside, and staff were unprofessional and unhygienic. No goodwill or compensation was offered.

Think twice before taking your car here.

22 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Juliya,

We are sorry to hear of this experience. We are keen to discuss this further with you. Please contact us on servicemanagers@hills.toyota.co.uk stating your registration number and contact details so we can get in touch with you.

Kind Regards,
Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent service

Excellent service
Claire was very helpful

27 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Barzan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Suspension correction

Claire was very good and the car feels much better after the work given on the suspension.

4 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Mark Graham was so helpful

Mark Graham was so helpful, without being at all pushy, Delighted with my new Yaris Cross

27 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Michael,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sam was very helpful in sourcing the…

Sam was very helpful in sourcing the mirror cap I needed. Upon collecting it, other staff also helped in fitting it.

17 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Terry,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Usman has been very professional and…

Usman has been very professional and helpful with my new purchase.

23 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Abas,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

One year old, Toyota AYGO X

The car showroom is spacious and modern. Plenty of room for those awaiting servicing of their car and sales.
I bought a one year-old Toyota AYGO X, which was on sale for a very good price and in very good condition.
Mark Graham was an excellent salesperson. He was very courteous, polite and well informed.

19 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Rosy,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The service from usman has been first…

The service from usman has been first class. Very helpful person and easy to get on with.

31 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Fred,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Fantastic customer service

Sufi was great throughout the process of buying the car, he was warm, friendly and sincere and made the process much easier.

10 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Sharmila,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

Claire was very good at explaining what…

Claire was very good at explaining what needed to be done and advising what was necessary. I asked for the battery to be checked as it had let me down earlier.
Unfortunately nobody could fully explain what had gone wrong. Battery tested good and I have had no trouble since.

26 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mrs H,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thanks to Sufi Sarwar for guiding me…

Thanks to Sufi Sarwar for guiding me through my recent car purchase. He was professional, clear, and helpful throughout. I appreciated the excellent communication and how straightforward the entire process was.

20 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Nasra,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

Good service

Sufi helped me to buy my first car. He explained things well and gave me time to discuss any matters I found of concern. I felt confident I was getting a car.

31 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Parveen,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thank you Sam for a slick little job on…

Thank you Sam for a slick little job on my tyrers, the warning light kept staying on driving me nuts even though I pumped them up to the correct pressure or so I thought. Sam came to the rescue.( while I had a cup of excellent coffee)he put the correct pressure in, warning light went out, all hunky dory now. I'm on my third car from Hill's and always had good service from the team. Five star all the way.

3 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear D Gunn,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great efficient friendly service

Great efficient friendly service from Nathanael!

Thank you for assisting in my new car purchase

30 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Jl,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look