Hills of Woodford Toyota Reviews 

2,758
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales representatives for being exceptionally helpful, friendly, and professional throughout the entire vehicle purchasing and financing process. Consumers also appreciate the efficient, well-organized, and smooth service provided during routine maintenance, annual check-ups, and MOT appointments. Some people were dissatisfied with customer service interactions, reporting unhelpful responses regarding vehicle faults, delayed handovers, or unexpected recommendations for extra charges during servicing visits. A few other people also felt that the overall vehicle preparation fell short of expectations, pointing to unresolved mechanical problems or disappointing cosmetic finish work.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout every interaction. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff members who... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as smooth,... See more

Product

Customers had ambiguous experiences with product quality and features. Many reviewers report satisfaction,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first impression at Toyota was really good. The receptionist was very friendly and welcoming, and she introduced us to Sufi, who helped us throughout the process of buying our car. Sufi was extre... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied

Rated 5 out of 5 stars

Was looking for an approved used Toyota car and came across Toyota Hills of Woodford. Was served primarily by Usman. From searching for the car, arranging for test drive, and collection, Usman has bee... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,758)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Claire was amazing and helped sort my…

Claire was amazing and helped sort my car out tremendously!

3 September 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mansa,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

All good Claire was great

1 September 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Adrian,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Claire Denning was extremely helpful.

Claire Denning was extremely helpful.
The work done on my car was thorough, and I was kept informed of necessary procedures.
Excellent service.
Thank you !

4 September 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

I was looked after exceptionally well…

I was looked after exceptionally well by Mark Graham. From finding the car that I wanted to waiting for delivery. He kept me up to date with everything. When I went to collect it, he went through all the features on the car in great detail. It was an absolute pleasure dealing with Mark.

10 September 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mr Anthony,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Great service thanks Claire

Great service thanks Claire Denning

24 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Aqeela,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Excellent Customer Experience.....Again

This was the fourth time we have purchased a Toyota from this dealership.
Well I have to say we were very impressed again by Hills who consistently provide great service.
An excellent customer experience was provided by Alex, Mark and Nahide throughout our discussions.
In fact all the staff we had contact with were exceptional.
Highly recommended.

3 September 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear David,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

New Car Purchase

Very happy with the service from DC at Hills. I was given time to think things through. Was given a good deal. DC respond to my inquiry, rather than be chased up!

10 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Neal,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

All work completed on the day

All work completed on the day. Claire provided a friendly and efficient service, helpfully answering all my questions.

20 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear John,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

First Car purchase

Our first impression at Toyota was really good. The receptionist was very friendly and welcoming, and she introduced us to Sufi, who helped us throughout the process of buying our car. Sufi was extremely helpful and professional. He explained all the available options clearly, answered all our questions, and made the whole process smooth and stress-free.
Overall, we had a very positive experience at Toyota Hills.

25 July 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Sanaka,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

The service at hills of Woodford Toyota…

The service at hills of Woodford Toyota is excellent .
The review is for my annual service.they done a good job.
Caire,was pleasant, professional and very efficient.

22 August 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Edson,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Very good courteous customer service…

Very good courteous customer service from Claire.

20 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Paul,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Mark Grapham was helpful,knowledgeable…

Mark Grapham was helpful,knowledgeable and went out of his way to help my purchase.

26 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Michael,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

I had a really great experience.

I had a really great experience with Toyota, especially thanks to David Brown.

I first booked my test drive over the phone, and David was very helpful and friendly from the beginning. We had a really nice test drive in the car I was interested in, and afterwards we sat down and had a chat about everything. David was very clear, helpful and never made me feel pressured.

The next day, I spoke with my finance company and they sent the money directly to Toyota. David then called me to confirm that they had received the money and that the car was ready for collection.

The following day, I went back to collect the car and once again the service was amazing. David took the time to explain everything about the car and showed me all the different features and how everything worked. He was extremely helpful and made sure I understood everything before I left.

The car was absolutely stunning and extremely clean.

A big thank you to David for all his help and to the whole Toyota team for the excellent service. I would definitely recommend them!

22 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Marcelo,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Wonderful service by Mark Graham and Hills of Woodford.

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazing with everything - extremely efficient, helpful, and always willing to go the extra mile for his customers. Would highly recommend Mark and Hills of Woodford if you're looking for a great place to buy a car.

13 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Seema,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

From entering

I entered the building and was greeted by the receptionist and she was so helpful and efficient.
Then I was greeted by Sam (My Human Manual Book 😁).
He is a diamond very efficient and patient got me a great deal with my service plan. He also helped me to be more confident with my Aygo X which I had received the day before reassured me.
He's a champion!

13 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Edina,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

I was greeted by a welcoming smile from…

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward and I was extremely pleased with the completion. On collecting the car I knew I would struggle getting it out of the space especially as it was not my car. They offered to move the car and I was very grateful. The whole experience provided excellent customer service.

27 July 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Debbie,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

End of the road service and MoT of our 22 years Workhorse Yaris

Routine service and MoT of our 22 years old Yaris. A difficult one, because we suspected that the car was approaching the end of its useful life. As always at Hills, our customer experience was 5 Star - Claire, our Customer Service Adviser, was courteous, knowledgeable, caring and totally professional. Also, she communicated with us throughout the day, keeping us up-to-date, and discussing the critical decision about the car's future in an informative and understanding way. So, well done Claire, well done Hills of Woodford, and well done Toyota!

3 August 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Geoffrey,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Claire handled my service very well.

29 July 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mary,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Great customer experience

Great customer experience. Many thanks to Claire for her support.

22 July 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Tony,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

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