My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Highland Broadband
Hello Linda,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Stephen were great
Michael and Stephen were great, explained everything well and made the installation a smooth and easy process.
15 May 2026
Unprompted review
Reply from Highland Broadband
Hello Rosemary,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
i have been with them almost 1 year now…
i have been with them almost 1 year now this is 3rd time my phone has gone down have sent a few emails they dont even answer will need rethink when contract is over never had any trouble with company was with before.
12 May 2026
Unprompted review
Reply from Highland Broadband
Hello Colin,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to have a great service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue? Thanks and best wishes,
Highland Broadband
Jordan and Ritchie were brilliant
Jordan and Ritchie installed for me this morning. Very pleasant, professional and happy to answer any questions.
15 May 2026
Unprompted review
Reply from Highland Broadband
Hello Keisha,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Thanks Ritchie, Jordan, Chris and Jon 🤩
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if there were any problems whatsoever. Very happy with the whole experience, thank you ☺️
14 May 2026
Unprompted review
Reply from Highland Broadband
Hello Sarah,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Ritchie n Jordon very helpful.
Ritchie n Jordon very helpful. Explained everything to us in easy to understand language.
13 May 2026
Unprompted review
Reply from Highland Broadband
Hello Janice,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received helpful customer service throughout, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Stephen did a great job…
Michael and Stephen did a great job connecting us.
12 May 2026
Unprompted review
Reply from Highland Broadband
Hello Katy,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordon and Ritchie out today
Had Jordon and Ritchie out today. Done an amazing job.
12 May 2026
Unprompted review
Reply from Highland Broadband
Hello Thomas,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
My internet was installed with…Ritchie and Jordan
My internet was installed with expertise and both men, Ritchie and Jordan were pleasant and friendly. Very helpful young man, Jordan. Very pleased, excellent.
12 May 2026
Unprompted review
Reply from Highland Broadband
Hello Tania,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Jordan and Ritchie were fantastic
11 May 2026
Unprompted review
Reply from Highland Broadband
Hello Robbie,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received fantastic customer service throughout, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
A lesson in how to fix things
Update 12/5/26
Matt from HB called to discuss the situation this morning.
Was professional, addressed my concerns, explained what had went wrong and why & was just all around very pleasant to talk to. A credit to HB and sets the bar for great customer service.
All my issues have now been resolved and I'm now delighted to renew with Highland Broadband.
I still hope more can be done to improve how we can communicate issues to HB. The current hours of telephony operations are limited and finding an email address or contact form is more difficult than it should be.
Can't fault the internet service itself as bar a couple of wider spread issues within the last 24 month(that all ISP's encounter)... it's been spot on and has changed our lives.
------------------------------------------------
Possibly the worst renewal experience I've ever had... For anything.
I received a phone call from highland broadband last week to confirm that I was happy with my renewal offer that I had received.
I was a little confused as I had not received any offers or any emails from highland broadband. The person I spoke to claimed I must have, as I had already selected a package.
I reconfirmed I had not selected anything nor had I received a single email. The call handler could not confirm what email the offer had been sent to or any of the contents of the email as it had been closed of.
His response was a very short "Do you have another email that you check" - felt like it was being implied that I was just at it.
I confirmed I check my emails multiple times every day and I get all the emails about referring friends.. so my access isn't an issue. However I provided another email to be safe.
He then rhymed of the "offers" - which are not actually offers - it's just full price for the speeds they currently have available. I asked if what he had offered on the phone was the same as the email.. and i got a very diplomatic answer that the prices quoted on the call are what's available in my area. Not exactly a yes or a no and he moved the conversation on.
I was on my way to a very important appointment so I stated that I did not want to pay more. He confirmed he would pass my details on to the back office team who would email me. All in all I felt the call handler just sounded like he wanted off the call as quicky as possible.
I called back the next day as the whole thing seemed very odd... Particularly the bit where highland broadband have seemingly just renewed my contract on my behalf. Big time sketchy!!!!
The next agent confirmed there was notes on the system to say I spoke with his colleague yesterday and I would receive an email about my renewal later that day.
I questioned the renewal prices and he confirmed that "like other providers - offers are reserved for new customers only" but that they had "upgraded" me to a faster speed free of charge. When in reality they've removed the package I was on.
It's nice you can speak for other providers... I've always had retention offers from sky, Plusnet and talk talk. All highland broadband have offered is news that they've introduced mid contract price hikes.
Very much a company who knows they have no real competition and can charge and do whatever they feel like. However I do not appreciate being told I've done something when I haven't...
A week has passed and I've still not received any emails about my renewal.. I've tried calling but it's impossible for me to speak to someone as their contact centre is only open Monday to Friday / 9am-5pm... even though the recording says they are open til 6pm. What use is only opening when most people are at work!!! I've been told I'm fifth in the queue and it will take 10 minutes... But in reality I've been on hold for almost my entire lunch break (30 mins) and have to give up.
I have no idea if my package has actually been renewed or not.. or what I will be paying going forward. Even when I speak to someone it just feels like you will be fobbed off.
11 May 2026
Unprompted review
Reply from Highland Broadband
Hello Jase,
Thank you so much for taking the time to update this review, your feedback is very important to us.
We're pleased to hear that you received professional and friendly customer care and that you are enjoying your broadband service. We will pass this review and your feedback along to the team.
If you require any further assistance, please contact us on 0330 236 9900 - we would be happy to help.
Thank you for choosing us,
Highland Broadband
Really happy with the customer service…
Really happy with the customer service from Jordan and Richie. They set it all up and Jordan patiently talked me through it all and helped me get the app setup on my phone.
8 May 2026
Unprompted review
Reply from Highland Broadband
Hello Coral,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received helpful and friendly customer service throughout, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I am honestly happy with my service off…
I am honestly happy with my service off highland broadband, never had a problem with connection and would recommend to anyone that I know to get it.
8 May 2026
Reply from Highland Broadband
Hello Sally,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Great Work
Jordon and Richie have done a brilliant job installing our Highland Broadband.
They were helpful, respectful and friendly.
Very happy with their work.
8 May 2026
Unprompted review
Reply from Highland Broadband
Hello Peter,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
workmen who set up the modem were…
workmen who set up the modem were polite and accommodating to our needs and preferences
2 May 2026
Reply from Highland Broadband
Hello Kath,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received polite and accommodating customer service throughout, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland broadband
Hi the two men that came to fit my broadband were really friendly very professional explained everything and connected my appliances as well both Richie and Jordan were very helpful and made sure everything was put back the way it was. Even showed me what they had done outside they deserve a pay rise
7 May 2026
Unprompted review
Reply from Highland Broadband
Hello Janette,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent job
Excellent job, Ritchie & Jordan very knowledgeable. Very quickly done & polite. No mess & explained every clearly. Throughly recommended team.
7 May 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Richie & Jordan
Workmen explained everything clearly and were very helpful with any questions we had.
7 May 2026
Unprompted review
Reply from Highland Broadband
Hello Linda,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
poor customer service and poor connection on full fibre
Internet worked fine with previous company. Now I cannot get more than 10minutes internet at a time with an ethernet cable. Tried to phone customer service, after waiting 2 hours and a half, still no answer. Will probably be cancelling for something else.
6 May 2026
Unprompted review
Reply from Highland Broadband
Hello Charlie,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken with our Customer Care team, who have advised us that they have been in contact and are working on a resolution for you.
If you do wish to talk further in the meantime, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
What a brilliant experience today
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speeds. Would highly recommend highland broadband.
4 May 2026
Unprompted review
Reply from Highland Broadband
Hello Keith,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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