High Dive Apparel Reviews 1,191

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the fabric, print, and overall durability of items like hoodies and t-shirts. Many appreciate the unique and "dope" designs, finding them stylish and a good fit for their personal aesthetic. The clothing is often described as well-made, with some reviewers noting that items hold up perfectly even after numerous washes. However, some people were dissatisfied with the delivery service and response time, particularly during busy periods. Issues such as slow delivery, long wait times, and a lack of communication regarding order status were mentioned. A few customers also noted a decline in the quality of some specific items, describing them as thin or not meeting previous standards.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high-quality apparel, unique... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers received their orders on time,... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times befo... See more

Company replied

Rated 4 out of 5 stars

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale ove... See more

Company replied

Rated 4 out of 5 stars

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a... See more

Rated 4 out of 5 stars

The only reason I have selected 4 stars is I find the delivery time really frustrating. I am Used to items being delivered in a day or a couple of days at most. I made my last order earlier this we... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Loved this brand

Loved this brand - haven’t baught from them for a year two. It’s always Quality great clothing. I was surprised by how long it would take to ship this time. I believe I’m on two weeks. But I was told it will be early next week. They have always been true to their word in the past. I’m glad this local business is doing well.

12 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

thank you so much craig

Rated 3 out of 5 stars

Fair and honest review.- Took 16 days to ship

Fair and honest review.
I think the pricing of items is really fair and affordable.
Love the design.
I placed an order on 25th November and it stated it would ship within 5-7 working days. Which I think is a great time frame.
Unfortunately, it’s now the 9th December- 16 days later and it has only shipped today- after me emailing 6 times to chase an update.

I don’t mind being patient as I understand that it’s a busy time of year, thankfully my order should arrive in the next 3 days and will be here in time for Xmas.

But I would be aware of placing an order now as I’d say it’s very unlikely it’ll arrive in time for Christmas:

Can’t comment on the quality as it hasn’t arrived yet but just giving my honest experience so far.

9 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

Hey
my sincere apologies
your order would have been sent, and hopefully received by now? i had a friend help me with customer service over the last month as i normally do it myself but just had to print all day, and when the kids broke up from school my wife answered as many as possible but so so many, i emailed out 4/5 updates throughout December but you might have only received the first 1 or 2 as i expected your order to be out before christmas
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie

Rated 5 out of 5 stars

Solid customer service

I've bought things through HD before, always been happy with the quality etc. but this time the service has marred with slow dispatch.

However, after I chased I was greeted with excellent customer service, quick responses, empathetic, personable etc. just all round solid which has 100% retained my custom.

A big shout out to Debz in the reponse team, she's top tier.

8 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

thank you so much

Rated 4 out of 5 stars

The only reason I have selected 4 stars…

The only reason I have selected 4 stars is I find the delivery time really frustrating. I am
Used to items being delivered in a day or a couple of days at most. I made my last order earlier this week and I imagine it won’t come until next week. Is there anyway of fixing this timeline?

Other than that, I love the products, I have so many of your T-shirts, hoodies and jackets now.

5 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

hey thank you very much
we print and make everything ourselves to order, no wastage, everything is printed and made for you in our own unit, we normally work in 2-3 days but over november things went a bit crazy

Rated 5 out of 5 stars

Overall Fab

Great customer service.
Fantastic, good quality items.
Will definitely be a regular!

5 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

thank you so much

Rated 5 out of 5 stars

Awsome quality

If you like the style of the clothes or not is a matter of taste... but i tell you the quality of the shirts and hoodies i got is fantastic! ordering from switzerland again and again!

3 December 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

thank you so much

Rated 5 out of 5 stars

Great Quality

Shirts are super heavy duty quality, prints are detailed, holds up to a lot of washes and still looks new. Love the designs.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Size and fit are spot on

Size and fit are spot on.
Looks: awesome.
Feels: awesome.
Design: awesome.
So good, I came back for more. Definitely a go to for new items from now on.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

US review

Not only do I love their designs, but the product is high-quality and durable. I live in the US and get questions and compliments all the time about where did I buy these T-shirts. The only downside is shipping takes awhile due to Trump and tariffs.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great website, great products

Great website that’s easy to use, clear, and is laid out perfectly for you to get what you want. Products are top quality, well made, well packed, and look great. Will keep coming back for more.

28 November 2025
Unprompted review

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